ServiceNow CMDB Manager / Product Owner

What you'll do

• Own the CMDB product vision, roadmap, backlog, and success metrics.
• Lead and develop a team of CMDB engineers, analysts, and administrators.
• Drive CMDB modernization, governance, and CSDM alignment initiatives.
• Improve CMDB data quality, service visibility, lifecycle governance, and certification processes.
• Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies.
• Establish standards, controls, and accountability models for sustainable CMDB operations.
• Define and report on KPIs demonstrating business value, risk reduction, and platform health.

What we're looking for

• 5+ years of experience leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs.
• Proven people leadership experience managing technical teams.
• Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE, and related integrations.
• Experience building product roadmaps, governance frameworks, and data ownership models.
• Strong knowledge of enterprise infrastructure, cloud environments, applications, and IT service management practices.
• Ability to influence stakeholders, drive organizational change, and deliver measurable outcomes.
• ServiceNow certifications (CSA, ITOM, Discovery, or Service Mapping) (preferred).
• Agile, Product Owner, or ITIL certifications (preferred).
• Experience with cloud platforms, cybersecurity, observability, AIOps, automation, or asset management (preferred).
• Experience operating within regulated or highly governed enterprise environments (preferred).