Senior Lead, ServiceNow ITOM

What you'll do

• Lead the implementation of CMDB and CSDM strategies, including CI classes, attributes, and service mapping.
• Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers and patterns.
• Build and maintain integrations using IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• Implement GenAI and Agentic Workflows for alert analysis, remediation, and data anomaly detection.
• Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a self-healing environment.
• Translate complex operational challenges into scalable, AI-driven solutions for technical and business stakeholders.

What we're looking for

• Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Advanced skills in JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
• Expert-level knowledge of Discovery patterns, credentials, and error handling.
• Strong understanding of ITSM, ITAM, VR, and ITIL frameworks, specifically CI and asset lifecycle management.
• Familiarity with cloud platforms (AWS, Azure, GCP), virtualization, and Infrastructure as Code (IaC).
• Proven experience in data analysis, reporting, and complex data quality governance.
• Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.
• Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.