ServiceNow Configuration Manager, Mid

What you'll do

• Maintain and enforce CMDB data governance policies, naming standards, and CI lifecycle states.
• Monitor and improve CMDB health metrics using ServiceNow dashboards to ensure data completeness and correctness.
• Investigate and remediate data quality defects by driving root-cause fixes at the data source.
• Align CI classes and relationships with the ServiceNow Common Service Data Model (CSDM).
• Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations.
• Support the Configuration Control Board by preparing baselines, documenting changes, and tracking deviations.
• Partner with change management to ensure accurate CI relationships and impact analysis before approvals.
• Produce and maintain configuration management documentation, work instructions, and standard operating procedures.

What we're looking for

• 6+ years of experience in IT.
• 2+ years of experience working directly with the ServiceNow CMDB.
• Experience applying CSDM to model business services, application services, and supporting infrastructure.
• Experience leading change and configuration management, CCB activities, CI baselines, and impact analysis.
• Experience with on-premises or air-gapped ServiceNow deployments.
• Knowledge of ServiceNow CMDB fundamentals, including CI classes, relationships, IRE, CMDB Health, and Discovery.
• HS diploma or GED.
• TS/SCI clearance.