below marketmost similar roles pay hereabove market
This role pays less than
93%
of similar roles. Most pay
$167,587–$226,800
— the blue band above.
At the midpoint, this role pays about
$132k
versus about
$197k
for comparable roles.
Based on 240 similar postings.
Employer
About SHI International
SHI International is a global IT solutions provider and Value-Added Reseller (VAR) that helps corporate, enterprise, and public sector customers manage, procure, and secure hardware, software, and cloud services.
SHI International currently has
54 open roles
on FindRole.
Listed pay typically runs
$120,000–$184,000
across 53 roles with salary data.
The Product Owner - CMDB is an individual contributor role responsible for defining and executing the vision, roadmap, and strategy for the ServiceNow Configuration Management Database platform. You will partner with IT Operations, Engineering, Security, and Asset Management teams to ensure the platform delivers accurate, actionable configuration data. Day-to-day responsibilities include owning the product roadmap, designing Configuration Management policies, driving automated discovery, and establishing governance for CI lifecycle management and service mapping. You will utilize expert knowledge of ServiceNow CMDB, the Common Service Data Model, and ITIL practices to improve data quality and platform maturity. Key technical skills include experience with Discovery, Service Mapping, and integrating CMDB data with cloud, virtualization, and SaaS solutions to support incident, change, and risk management processes.
Define and execute the vision, roadmap, and governance framework for the ServiceNow CMDB platform.
Partner with stakeholders to gather requirements and prioritize enhancements to maximize platform value.
Drive continuous improvement of Configuration Management practices focusing on data quality, accuracy, and adoption.
Design and maintain Configuration Management policies, standards, procedures, and controls.
Establish processes for CI lifecycle management, relationship mapping, service mapping, and data stewardship.
Execute plans to onboard applications, infrastructure, cloud resources, and technology assets into the CMDB.
Drive automated discovery and data integration initiatives using ServiceNow capabilities and supporting technologies.
Develop performance metrics, KPIs, and dashboards to measure platform effectiveness and reporting accuracy.
What we're looking for
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent relevant experience.
ITIL Foundation certification required.
5+ years of experience in Configuration Management, CMDB Administration, ServiceNow Administration, ITSM, ITAM, Product Ownership, or related disciplines.
3+ years of experience supporting, enhancing, or owning enterprise CMDB capabilities, governance initiatives, or ServiceNow platform functionality.
Expert knowledge of ServiceNow CMDB, Discovery, Service Mapping, and the Common Service Data Model (CSDM).
Experience building, enhancing, or supporting enterprise CMDB programs within complex organizations.
Ability to travel 10%.
ServiceNow Certified System Administrator (CSA), Application Developer (CAD), or Implementation Specialist (CIS) certifications (preferred); advanced ITIL certifications (preferred).
Identity & Access Management (IAM)
Privileged Access Management (PAM)
Microsoft Entra ID
SailPoint
Active Directory
BeyondTrust
Delinea
Zero Trust
Multi-Factor Authentication (MFA)
FIDO2
Conditional Access
Agile
SSO
Federation
Certificate-based Authentication
Windows Hello for Business
ServiceNow
CMDB
CSDM
Service Mapping
ServiceNow Discovery
ITIL
ITAM
SAM
HAM
IRE
RMF
ATO
Change Management
Configuration Management
Data Governance
Import Sets