ITSM ServiceNow Analyst Manager
General Dynamics
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How this pay compares to similar roles
This role pays less than 76% of similar roles. Most pay $128,925–$195,100 — the blue band above. At the midpoint, this role pays about $127k versus about $162k for comparable roles.
Based on 240 similar postings.
Employer
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has 330 open roles on FindRole.
Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.
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At a glance
The ServiceNow Business Analyst – Senior Manager will bridge business needs and technology solutions by translating complex requirements into actionable deliverables for ServiceNow implementations and enhancements. Working closely with stakeholders, product owners, and developers, the individual will lead discovery sessions, workshops, and Agile ceremonies to improve business processes. Key responsibilities include creating user stories, acceptance criteria, process flows, and functional specifications while coordinating User Acceptance Testing and managing project risks. The role requires 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst, with 4+ years of hands-on ServiceNow experience in modules like ITSM, CSM, FSM, or Asset Management. Candidates must hold a ServiceNow Certified System Administrator certification plus one additional active certification to support large-scale platform transformations and workflow optimization.
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