ServiceNow Business Analyst, Senior Manager

Cognizant

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$119,000–$135,000 / yr
Posted
28 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $162k
This role $127k
$108k $205k
below market most similar roles pay here above market

This role pays less than 76% of similar roles. Most pay $128,925–$195,100 — the blue band above. At the midpoint, this role pays about $127k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

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View all roles at Cognizant

At a glance

TL;DR · ServiceNow Business Analyst, Senior Manager

The ServiceNow Business Analyst – Senior Manager will bridge business needs and technology solutions by translating complex requirements into actionable deliverables for ServiceNow implementations and enhancements. Working closely with stakeholders, product owners, and developers, the individual will lead discovery sessions, workshops, and Agile ceremonies to improve business processes. Key responsibilities include creating user stories, acceptance criteria, process flows, and functional specifications while coordinating User Acceptance Testing and managing project risks. The role requires 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst, with 4+ years of hands-on ServiceNow experience in modules like ITSM, CSM, FSM, or Asset Management. Candidates must hold a ServiceNow Certified System Administrator certification plus one additional active certification to support large-scale platform transformations and workflow optimization.

What you'll do

  • Lead discovery sessions and requirements workshops with business stakeholders and technical teams.
  • Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
  • Partner with product owners to prioritize backlogs and support Agile/Scrum ceremonies.
  • Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution.
  • Prepare project status updates regarding progress, risks, dependencies, and mitigation plans.
  • Manage scope discussions and support the change request process to ensure project success.

What we're looking for

  • 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
  • 4+ years of hands-on experience working with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
  • Current ServiceNow Certified System Administrator (CSA) certification is required.
  • At least one additional active ServiceNow certification, such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent, is required.
  • Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
  • Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
  • Experience supporting UAT activities, defect tracking, and solution validation.

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