Senior Manager, IT Business Analyst, ServiceNow Platform Owner

L3Harris

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Melbourne, FLSalt Lake City, UTRochester, NYGreenville, TX
Salary
$139,500–$259,500 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $180k
This role $200k
$104k most similar roles pay here $276k

This role pays more than 69% of similar roles. Most pay $146,743–$213,200 — the shaded band above. At the midpoint, this role pays about $200k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About L3Harris

L3Harris Technologies is a US aerospace and defense technology company providing space and airborne systems, communications, electronic warfare, and missile propulsion solutions for government and commercial customers.

L3Harris currently has 680 open roles on FindRole.

Listed pay typically runs $106,500–$197,500 across 247 roles with salary data.

Most-posted roles

View all roles at L3Harris

At a glance

TL;DR · Senior Manager, IT Business Analyst, ServiceNow Platform Owner

Senior Manager, IT Business Analyst - ServiceNow Platform Owner leads the strategy, operational health, and secure evolution of the enterprise Now Platform to support aerospace manufacturing, engineering, supply-chain, and defense-related operations. This leader manages the multi-year roadmap, investment priorities, and operating model while overseeing demand intake, portfolio planning, and resource allocation across ITSM, Strategic Portfolio Management, Asset Management, Integrated Risk Management, and CMDB workflows. The role involves establishing governance, architecture guardrails, and secure upgrade cycles for features like automation and AI within regulated environments. Key responsibilities include maintaining configuration integrity and managing relationships with software vendors. Required expertise includes ServiceNow platform architecture, CSDM alignment, and compliance with ITAR, DFARS, NIST, and SOX standards. The role requires experience in high-stakes sectors like aerospace or defense to manage complex data protection requirements across distributed sites and systems.

What you'll do

  • Develop and execute a multi-year ServiceNow platform strategy, roadmap, and investment plan aligned with enterprise goals.
  • Manage demand intake, portfolio planning, backlog prioritization, and resource allocation across various ServiceNow modules.
  • Establish platform governance, architecture guardrails, development standards, and release management practices to ensure system health.
  • Oversee secure upgrade cycles and the rollout of new features like automation and AI in compliant environments.
  • Maintain accountability for CMDB quality, configuration integrity, and technical data protection across distributed systems.
  • Ensure compliance with ITAR, DFARS, NIST, and other regulatory requirements while maintaining robust security controls.
  • Lead and develop global teams of architects, developers, and analysts to meet performance and delivery goals.
  • Manage strategic relationships with software vendors and implementation partners regarding licensing, quality, and contract risk.

What we're looking for

  • Bachelor's degree with 12 years of experience, Graduate degree with 10 years, or 16 years of experience without a degree.
  • At least 12 years of enterprise IT experience including five years managing ServiceNow platforms in regulated environments.
  • Must be a U.S. citizen to obtain required security clearances.
  • Experience owning platform roadmaps, demand portfolios, and delivery governance across multiple ServiceNow products (preferred).
  • Knowledge of ServiceNow architecture, ITSM, CMDB, CSDM, and secure platform-governance practices (preferred).
  • Experience in aerospace, defense, or other highly regulated industries with complex data-protection requirements (preferred).
  • Relevant certifications such as ServiceNow CSA/CIS, ITIL 4, PMP, or CISSP (preferred).
  • Experience supporting control frameworks including ITAR, DFARS, NIST, SOX, and ITGC (preferred).

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