Service Desk Technician/VTC

Leidos

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Quick summary

Work type: On-site
Location: Oakland, SC
Employment: Full-time
Posted: 12 days ago
Freshness: Confirmed live today
Nearby: 65 roles within 25 mi

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How this pay compares to similar roles

Similar $145k

$103k $186k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $110,900–$178,337.

Based on 240 similar postings.

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About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 426 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 344 roles with salary data.

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At a glance

TL;DR · Service Desk Technician/VTC

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The Service Desk Technician/VTC joins the Sentinel G2 Army MI Enterprise team to support US Army Central Intelligence. This role provides IT repair, maintenance, operations, logistics, and engineering services to ensure the secure availability of Army Military Intelligence Enterprise IT Systems. You will act as the first point of contact for end-users, providing technical support, account management, and VTC assistance via phone, email, and in person. Daily tasks include diagnosing Tier 1 hardware and software issues, administering user account provisioning, and troubleshooting VTC/DVTC systems. You will utilize Microsoft SharePoint, Power Apps, Windows 10, Microsoft 365, OneDrive, and Adobe Acrobat. Required skills include Layer 1 to Layer 2 network troubleshooting, LAN/WAN knowledge, and experience with JWICS VTC scheduling to support seamless mission communications.

Skills

VTC JWICS Microsoft 365 Power Apps SharePoint Windows 10 CompTIA Security+ CompTIA A+ CompTIA Network+ ITIL ServiceNow Remedy SolarWinds LAN/WAN Adobe Acrobat OneDrive Troubleshooting

What you'll do

Provide technical support and account management to end-users via phone, email, and in person.
Diagnose and resolve Tier 1 hardware, software, and application issues or escalate to Tier 2 support.
Administer the user account provisioning lifecycle using Microsoft SharePoint and Power Apps.
Provide end-user training on Windows, Microsoft 365, Adobe Acrobat, and OneDrive.
Troubleshoot and repair VTC/DVTC systems, including resolving equipment failures and connectivity issues.
Coordinate and schedule secure DIA JWICS Video Teleconferences to support mission communications.
Track and report monthly help desk performance metrics to ensure service level standards are met.
Document and audit service desk workflows to improve operational efficiency and standards.

What we're looking for

High school diploma or equivalent.
3+ years of prior experience.
Active DoD TS/SCI clearance in DISS.
Active IAT Level II baseline certification (CompTIA Security+ CE or equivalent) or higher.
Microsoft Windows 10 MCP certificate of training or the ability to obtain within 30 days of offer acceptance.
2 to 4 years of prior professional IT and/or Help Desk experience.
Direct experience working with Microsoft Office 365, Teams, Power Apps and related services.
Basic knowledge of LAN/WAN and networking infrastructure.

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