below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$113,925–$152,175.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1377 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 1184 roles with salary data.
JOB TITLE: Service Desk Specialist
The Service Desk Specialist joins the Technical Support Services team to provide professional, customer-focused IT support within an ITIL-oriented environment. This role involves resolving incidents and service requests using an ITSM ticketing system like ServiceNow or Remedy. Daily responsibilities include troubleshooting computer systems, software, and hardware issues via phone, email, and in-person interactions. You will install, configure, and repair hardware, manage a high-volume ticket queue, and maintain accurate documentation for the knowledge base. Required technical skills include Microsoft Windows, Office applications, SharePoint, Java, Adobe Acrobat, Active Directory, and SCCM/MECM. You must also navigate DoD STIGs, IAVMs, and ACAS. The role solves technical problems for a large end-user community, ensuring mission readiness through reliable hardware and software support across various networks and architectures.
Windows Server
IT Infrastructure
Systems Testing
web- based instruction
Computer-Assisted Instruction
Graphics Packages
Audio and Visual Software
Project Management
PMP