This listing doesn't post a salary. Most similar roles pay
$99,300–$169,025.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1123 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 984 roles with salary data.
As a SCITLS Help Desk Technician III, you will join the technical support services team to provide essential 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. Serving as the first point of contact for problem resolutions, you will research technical issues, diagnose application problems, and provide solutions or escalations via phone, email, chat, and enterprise ITSM tools. You will perform troubleshooting, issue isolation, and detailed incident documentation while maintaining high customer service standards. The role requires proficiency in hardware, software, networks, and common IT applications, along with experience using ticketing systems like ServiceNow or Remedy. This position supports critical national security infrastructure for USSTRATCOM, ensuring mission success through reliable technical support across various secure network environments to resolve complex issues for both technical and non-technical users.