Help Desk Technician III

General Dynamics

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Quick summary

Work type: On-site
Location: Offutt AFB, NE
Posted: 118 days ago
Freshness: Confirmed live today
Nearby: 72 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $136k

$97k $175k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,957–$167,770.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician III

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The SCITLS Help Desk Technician III joins the GDIT team to provide essential 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. This role serves as the primary point of contact for resolving technical issues, diagnosing application problems, and providing timely incident resolutions via phone, email, chat, and enterprise ITSM. The technician will perform troubleshooting, issue isolation, and detailed documentation of customer interactions while following standard operating procedures. Required skills include proficiency with hardware, software, networks, and common IT applications, alongside experience using ITSM tools like ServiceNow or Remedy. The position supports USSTRATCOM’s mission-critical infrastructure, ensuring the safety and success of strategic deterrence, nuclear operations, and joint electromagnetic spectrum operations for national security.

Skills

ITSM ServiceNow Remedy ITIL 4 CompTIA A+ NIPRNet SIPRNet JWICS SAP/SAR Network Support Hardware Software Troubleshooting Technical Support

What you'll do

Support end-users with technical issues via phone, email, chat, and walk-in requests.
Apply troubleshooting and diagnostic techniques to identify technical problems and recommend solutions.
Escalate technical tickets in accordance with existing SOPs, work instructions, and knowledge articles.
Document all requests, incidents, and detailed work notes according to business processes.
Provide regular case status updates to management and end-users based on service level guidelines.
Resolve application issues and provide timely solutions to ensure customer satisfaction.
Communicate technical information clearly to both technical and non-technical customers.

What we're looking for

High School diploma or equivalent.
5 or more years of related experience (education may be substituted for experience).
Active SECRET government clearance.
Intermediate proficiency in hardware, software, networks, and common IT applications.
Demonstrated experience with ITSM tools and ticketing systems like ServiceNow or Remedy.
Ability to obtain an ITIL 4 Foundation certification within 9 months of employment.
Ability to obtain a CompTIA A+, CND, or Security+ certification within 90 days of employment.
US Citizenship.

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