Help Desk Technician, Tier II

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Washington, DC
Posted: 82 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $154k

$114k $194k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $122,154–$185,300.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician, Tier II

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The Help Desk Technician - Tier II - TS/SCI with Polygraph joins the Technical Support Services team to provide comprehensive enterprise IT support. This role involves performing network monitoring, managing user accounts, and executing advanced software installations and operating system upgrades. The technician will troubleshoot computer hardware and software issues, run diagnostic programs, and manage IT incidents following ITIL principles. Key responsibilities include maintaining LAN cabling, performing fiber terminations, and developing training lesson plans for unique applications. The position requires proficiency with ticketing systems like Remedy, SCSM, or ServiceNow, along with knowledge of network connectivity. The technician will also provide system status updates to government leadership using PowerPoint. This role solves technical problems within a government environment, ensuring secure and efficient information technology operations.

Skills

ITIL ServiceNow Remedy SCSM Network Monitoring Hardware Troubleshooting LAN Cabling Fiber Termination Operating Systems Software Installation ticketing system, s PowerPoint Account Management Diagnostic Programs Network Connectivity Computer Hardware

What you'll do

Provide network monitoring during core hours with 24/7 on-call support.
Perform user account management according to the established Account Management Plan.
Execute advanced software installations and operating system upgrades.
Provide technical support by running diagnostics and implementing solutions for hardware and software issues.
Develop training lesson plans and conduct educational sessions for users.
Manage IT incidents and problems following ITIL service management principles.
Assist in managing and modernizing LAN cabling and fiber termination.
Provide system updates and status briefings to Government leadership using PowerPoint.

What we're looking for

Must be a US Citizen.
Must currently possess an active Top Secret/SCI security clearance with a Polygraph.
Must have a High School Diploma or GED.
Must have 3+ years of related experience.
Must hold a DoD Manual 8570.01-M certification at the Information Assurance Technical (IAT) Level II role.
Must have experience with computer hardware, hardware troubleshooting, and general troubleshooting.
Must have experience working with ticketing systems such as Remedy, SCSM, or ServiceNow.
Must have knowledge of network connectivity troubleshooting, cable management, and fiber termination technologies.

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