The Service Desk Technician joins the Digital Modernization sector to support the USCENTCOM CITS program. In this role, you will provide technical support and troubleshooting for computer systems, software, and hardware. Daily responsibilities include responding to queries via phone, email, IM, and in-person interactions. You will install, modify, and repair desktops, printers, and peripherals while providing Tier 1 on-site maintenance. Key tasks involve troubleshooting Microsoft Windows, desktop applications, collaboration tools, shared drives, and email. You must support Microsoft Office 365 and Active Directory products while documenting incidents in a ticketing management system. You will collaborate with system administrators, network technicians, and infrastructure technicians to resolve core problems. Required skills include CompTIA Security+ certification and experience with help desk operations.
Active Directory
Microsoft Windows
Linux
Networking
Routers
MS Office
Computer Hardware
Databases
System Security
ITIL
NIPRNet
SIPRNet
JWICS
SAP/SAR
Patching
Workstation Troubleshooting
HP Service Manager
Remedy
Service Management
IT Enterprise Operations
Network Troubleshooting
Security+
OTDR
Service Desk
Ticket Management
Data Transport
Cybersecurity
Rack Mounting
Active and Passive Equipment