Help Desk Technician

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Chantilly, VA
Posted
58 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $139k
$97k most similar roles pay here $181k

This listing doesn't post a salary. Most similar roles pay $104,832–$173,285.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

The Help Desk Technician role involves supporting a government client's activities by managing technical tasks and providing essential support for network, desktop, and systems hardware and software. The successful candidate will diagnose internal inquiries, perform installations, configurations, and upgrades of computer hardware and software while providing end-user troubleshooting and email system administration. Day-to-day responsibilities include utilizing basic diagnostic techniques to identify problems and recommending solutions for local and off-site users. To excel in this position, the candidate must possess skills in Active Directory and help desk support. Required technical qualifications include a DoD Information Assurance certification, such as CompTIA Security+, Network+, A+, SSCP, or CCNA-Security. This role operates within the defense and intelligence sector to resolve technical issues for critical government projects and infrastructure.

What you'll do

  • Provide technical support and troubleshooting for network, desktop, and systems hardware and software.
  • Diagnose internal inquiries and work requests regarding the maintenance of personal computers and related systems.
  • Install, configure, and upgrade computer hardware and software components.
  • Resolve end-user software issues and provide direct technical support.
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Assist in the administration of email systems.
  • Provide phone and help-desk support for both local and off-site users.
  • Participate in special projects as required by the team.

What we're looking for

  • Must be a United States citizen.
  • Must possess an active Top Secret SCI with Polygraph clearance.
  • Must have an Associate's degree or Associate of Science (AA/AS).
  • Must have 3+ years of experience supporting help desk operations or customer service.
  • Must possess a current DoD Information Assurance (IA) certification, such as CompTIA A+, Network+, Security+, SSCP, or CCNA-Security.
  • CompTIA Security+ CE is the preferred certification.
  • Must be able to attain required DoD 8570 Computing Environment training within six months of hire.
  • Security Clearance Level: TS/SCI with Polygraph.

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