Help Desk Technician

General Dynamics

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Quick summary

Work type: On-site
Location: Chantilly, VA
Posted: 103 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $144k

$106k $182k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,610–$175,000.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

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The Help Desk Technician will join the technical support services team to support a government client's activities in Northern Virginia. The successful candidate will manage the completion of tasks in assigned projects, providing technical support and troubleshooting for network, desktop, and systems hardware and software. Daily responsibilities include screening and diagnosing internal inquiries, assisting with hardware and software installations, and providing end-user software troubleshooting. The role involves administering email systems and providing phone and help-desk support for local and off-site users. Required skills and technologies include Active Directory, help desk support, and technical support. Candidates must possess a TS/SCI with Polygraph clearance and a valid DoD Information Assurance Certification, such as CompTIA Security+, Network+, A+, SSCP, or CCNA-Security, to support complex government and defense projects.

Skills

Active Directory Help Desk Support Technical Support CompTIA Security+ CompTIA Network+ CompTIA A+ CCNA SSCP DoD 8570 Systems Hardware

What you'll do

Provide technical support and troubleshooting for network, desktop, and systems hardware and software.
Diagnose internal inquiries and work requests regarding the maintenance of personal computers and related systems.
Install, configure, and upgrade computer hardware and software components.
Provide end-user software troubleshooting and technical support.
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Assist in the administration of email systems.
Provide phone and help-desk support for both local and off-site users.
Participate in special projects as required.

What we're looking for

Must be a US Citizen.
Must currently possess a Top Secret SCI with Polygraph clearance.
Must possess a valid DoD Information Assurance (IA) Certification (CompTIA A+ CE, Network+ CE, Security+ CE, SSCP, or CCNA-Security).
CompTIA Security+ CE is the preferred certification (preferred).
Requires an AA/AS degree.
Requires 3+ years of directly related experience supporting help desk operations or customer service.
Requires 1+ years of related experience.
Security Clearance Level: TS/SCI with Polygraph.

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