Help Desk Tech
General Dynamics
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This listing doesn't post a salary. Most similar roles pay $130,000–$186,888.
Based on 240 similar postings.
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General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has 1377 open roles on FindRole.
Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.
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JOB TITLE: Help Desk Technician - TS/SCI W/ Polygraph The Help Desk Technician joins the Technical Support Services team to provide essential technical support and troubleshooting for network, desktop, and systems hardware and software. The role involves resolving technical problems and answering queries via telephone or self-service tickets for internal and external customers regarding computer hardware, software, network, system access, and telecommunications systems. Key responsibilities include diagnosing, identifying, isolating, and analyzing problems using historical database records while maintaining tracking databases and alerting management to recurring patterns. Candidates must possess core competencies in customer service, help desk support, and troubleshooting. Required technical skills and certifications include Security+ CE and PWS 9.1, which covers ITIL, A+, HDI-CSR, and MS 365. This position supports complex government, defense, and intelligence projects.
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