Help Desk Technician

General Dynamics

Quick summary

Work type
On-site
Location
Washington, DC
Posted
3 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $160k
$121k most similar roles pay here $199k

This listing doesn't post a salary. Most similar roles pay $128,493–$191,099.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

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As a Help Desk Technician at GDIT, you will join the Technical Support Services team in providing critical technical support and troubleshooting for network, desktop, and systems hardware and software. Your day-to-day responsibilities include diagnosing issues, resolving customer queries through telephone or self-service tickets, and maintaining records in tracking databases. You will collaborate with specialists to route complex problems effectively while identifying recurring patterns to alert management proactively. This role requires a strong foundation in ITIL, A+, HDI-CSR, and Microsoft 365 certifications alongside hands-on experience in help desk support. The ideal candidate possesses excellent customer service skills and can work within a high-security environment with TS/SCI clearance and polygraph certification.

Skills

Customer_Service Help_Desk_Support Troubleshooting Security+_CE PWS_9.1 ITIL A+ HDI-CSR MS_365 Top_Secret_SCIF CI_Polygraph

What you'll do

  • Provide technical support and troubleshoot network, desktop, and system issues.
  • Resolve customer queries via telephone or self-service ticket systems.
  • Diagnose problems using historical database records to identify solutions.
  • Route complex calls to specialized product line or application experts.
  • Maintain and update tracking databases for issue resolution and management alerts.

What we're looking for

  • US citizenship and TS/SCI clearance with polygraph required.
  • At least 5 years of experience as a Help Desk Technician or equivalent.
  • Possession of Security+ CE, PWS 9.1, ITIL, A+, HDI-CSR, MS 365 certifications.
  • Strong troubleshooting skills for network, desktop, and system issues.
  • Ability to diagnose and resolve technical problems efficiently.
  • Maintain records and tracking databases for problem resolution.
  • Provide customer service through telephone or self-service ticket systems.

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