Help Desk Technician

General Dynamics

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Work type
On-site
Location
Washington, DC
Posted
125 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $158k
$123k $195k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $130,000–$186,888.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

JOB TITLE: Help Desk Technician - TS/SCI W/ Polygraph The Help Desk Technician joins the Technical Support Services team to provide essential technical support and troubleshooting for network, desktop, and systems hardware and software. The role involves resolving technical problems and answering queries via telephone or self-service tickets for internal and external customers regarding computer hardware, software, network, system access, and telecommunications systems. Key responsibilities include diagnosing, identifying, isolating, and analyzing problems using historical database records while maintaining tracking databases and alerting management to recurring patterns. Candidates must possess core competencies in customer service, help desk support, and troubleshooting. Required technical skills and certifications include Security+ CE and PWS 9.1, which covers ITIL, A+, HDI-CSR, and MS 365. This position supports complex government, defense, and intelligence projects.

What you'll do

  • Provide technical support and troubleshooting for network, desktop, and systems hardware and software.
  • Resolve technical problems and answer queries via telephone or self-service tickets.
  • Diagnose, identify, isolate, and analyze technical problems using historical database records.
  • Route calls to product line, application, or system support specialists as needed.
  • Maintain and update records and tracking databases.
  • Alert management to recurring problems and identified patterns of problems.

What we're looking for

  • Must possess a current Top Secret/SCI clearance.
  • Must be able to obtain a Top Secret SCI with a CI Polygraph.
  • Must be a US Citizen.
  • Must have 4+ years of related experience.
  • Must have an AA/AS degree or 5+ years of experience.
  • Must have Security+ CE certification.
  • Must have PWS 9.1 (ITIL, A+, HDI-CSR, MS 365) certifications.
  • Must possess skills in customer service, help desk support, and troubleshooting.

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