Service Desk Technician

Leidos

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Arlington, VA
Posted: 10 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $133k

$91k most similar roles pay here $175k

This listing doesn't post a salary. Most similar roles pay $99,300–$166,828.

Based on 240 similar postings.

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About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 264 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 245 roles with salary data.

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At a glance

TL;DR · Service Desk Technician

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The Service Desk Technician joins a dynamic team supporting the G2 Army MI Enterprise to ensure the availability of Military Intelligence Enterprise IT Systems. This role involves providing ITIL-aligned service desk support within a Microsoft Enterprise software environment across multiple networks. You will perform Tier I and Tier II incident resolution for hardware, software, and application issues while managing incident tickets, service requests, change requests, system performance, and identity management tasks like Public Key Infrastructure and Centralized Directory Registrar requests. Daily responsibilities include installing system-wide software, fine-tuning performance, setting up accounts, scheduling video teleconferences, and providing remote troubleshooting. Required skills include experience with Windows applications, printers, and laptops in a Windows environment. Technical requirements include an active TS/SCI clearance, a DoD IAT Level II certification like Security+, and knowledge of BMC Remedy or ServiceNow tools.

Skills

ITIL Microsoft Enterprise Windows 11 BMC Remedy ServiceNow Public Key Infrastructure Identity Management Remote Troubleshooting Change Management Security+CE

What you'll do

Provide Tier I/II technical support to resolve hardware, software, and application issues.
Document incident resolutions and statuses within database tools like BMC Remedy or ServiceNow.
Install system-wide software and perform fine-tuning for system performance.
Create and manage user accounts, administrator accounts, and service accounts.
Provide remote troubleshooting support and schedule video teleconferences for users.
Manage Identity Management requests including Public Key Infrastructure and Centralized Directory Registrar tasks.
Participate in the organization's change management process and update standard operating procedures.

What we're looking for

Must possess an active Top Secret SCI DoD security clearance.
High School diploma or equivalent is required.
Must have 5+ years of related technical support and/or systems experience.
Must possess a current DoD IAT Level II certification, such as Security+CE.
Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.
Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
Preferred: Active Windows 11 or higher level Microsoft certification.
Preferred: Large Enterprise-level IT experience supporting multiple operating systems and environments.

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