IT Desktop Technician

What you'll do

• Provide end-user support and maintenance for desktops, laptops, tablets, smartphones, and VDI systems.
• Troubleshoot hardware, network, server, and storage issues through in-person, remote, phone, and chat channels.
• Install, configure, and maintain workstation hardware and software to meet defined service levels.
• Coordinate with headquarters IT teams and third-party vendors to resolve complex infrastructure and application issues.
• Document equipment failures, repairs, installations, and moves while managing warranty service contracts.
• Execute move, add, and change (MAC) requests in a timely and accurate manner.
• Design and document support procedures for legacy systems and align site processes with corporate standards.
• Identify and communicate site-specific IT requirements and infrastructure constraints to leadership.

What we're looking for

• Bachelor's degree in Information Technology or Computer Science is required, or an Associate's degree with experience.
• 5 to 7 years of experience in desktop, network, and/or server/storage services is required.
• Certifications such as A+ or Microsoft MC are considered a bonus.
• Must possess extensive equipment support experience with brands including Dell, EMC, and Cisco.
• Must have technical knowledge of hardware components, PC internals, DNS, DHCP, and current networking protocols.
• Ability to read and interpret technical manuals, procedural documentation, and OEM guides is required.
• Candidate must be eligible to obtain a U.S. security clearance.
• US Citizens may not be eligible to obtain a security clearance .