Help Desk Technician

General Dynamics

Confirmed live 3 days ago High trust

Quick summary

Work type
On-site
Location
Colorado Springs, CO
Posted
58 days ago
Freshness
Confirmed live 3 days ago

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Salary context

How this pay compares to similar roles

Similar $137k
$91k most similar roles pay here $182k

This listing doesn't post a salary. Most similar roles pay $100,034–$173,285.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

Help Desk Technician - Swing Shift - TS/SCI W/ POLY is a technical support role focused on maintaining and enhancing critical systems for government, defense, and intelligence projects. Working within the Technical Support Services team, you will provide essential troubleshooting for network, desktop, and system hardware and software. Your daily responsibilities include resolving technical issues via telephone or self-service tickets, diagnosing problems using historical database records, and managing tracking databases to identify recurring patterns. You will support internal and external customers regarding computer hardware, software, network access, and telecommunications systems. The role requires proficiency in IT Help Desk operations, remote support, and troubleshooting. Candidates must possess a Security+ CE certification and one of the following: ITIL, A+, HDI-CSR, or MS 365. This position addresses complex technical challenges within high-security government environments.

What you'll do

  • Provide technical support and troubleshooting for network, desktop, and system hardware and software.
  • Resolve technical problems and answer user queries via telephone or self-service tickets.
  • Diagnose, identify, isolate, and analyze technical issues using historical database records.
  • Route calls to product line, application, or system support specialists when necessary.
  • Maintain and update records and tracking databases for all service requests.
  • Alert management to recurring problems and identified patterns of technical issues.

What we're looking for

  • Must be a United States citizen.
  • Must possess an active TS/SCI clearance and a CI Polygraph.
  • High School Diploma or GED required.
  • 4 years of experience required.
  • Must have or obtain Security+ CE certification prior to start date.
  • Must obtain one of the following certifications: ITIL, A+, HDI-CSR, or MS 365.
  • Experience in IT Help Desk, remote support, and troubleshooting is required.
  • US Citizenship.

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