Help Desk Technician

General Dynamics

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Quick summary

Work type: On-site
Location: Colorado Springs, CO
Posted: 104 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $144k

$106k $182k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,610–$174,500.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

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JOB TITLE: Help Desk Technician - Swing Shift - TS/SCI W/ POLY The Help Desk Technician - Swing Shift - TS/SCI W/ POLY joins the Technical Support Services team to provide essential enterprise IT support. This role involves troubleshooting network, desktop, and systems hardware and software issues for internal and external customers. You will resolve technical problems and answer queries via telephone or self-service tickets, while diagnosing and isolating problems using historical database records. Key responsibilities include maintaining tracking databases, alerting management to recurring patterns, and routing calls to specialists. Required skills include IT help desk support, remote support, and troubleshooting. Candidates must possess or obtain Security+ CE and PWS 9.1 certifications, such as ITIL, A+, HDI-CSR, or MS 365. This position supports complex government, defense, and intelligence projects within a mission-critical environment.

Skills

IT Help Desk Remote Support Troubleshooting Network Desktop Systems Hardware Software Telecommunications Database Security+ ITIL MS 365 HDI-CSR

What you'll do

Provide technical support and troubleshooting for network, desktop, and systems hardware and software.
Resolve technical problems and answer queries via telephone or self-service tickets.
Diagnose, identify, isolate, and analyze technical problems using historical database records.
Route calls to product line, application, or system support specialists as needed.
Maintain and update records and tracking databases.
Alert management to recurring problems and identified patterns of problems.

What we're looking for

Must possess a Top Secret/SCI clearance and a CI Polygraph.
Must be a US Citizen.
Must have a high school diploma or GED.
Must have 3+ years of related experience.
Must have 4+ years of experience.
Must have or obtain Security+ CE certification prior to start date.
Must obtain a PWS 9.1 certification (ITIL, A+, HDI-CSR, or MS 365).
Must possess skills in IT Help Desk, Remote Support, and Troubleshooting.

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