This role pays less than
96%
of similar roles. Most pay
$155,700–$223,575
— the shaded band above.
At the midpoint, this role pays about
$119k
versus about
$190k
for comparable roles.
Based on 239 similar postings.
Employer
About JLL (Jones Lang LaSalle)
JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management, providing services to buyers, sellers, tenants, landlords, investors, and developers. Industry: Commercial Real Estate Services
JLL (Jones Lang LaSalle) currently has
75 open roles
on FindRole.
Listed pay typically runs
$147,000–$190,000
across 35 roles with salary data.
Service Delivery Manager
The Service Delivery Manager joins the Work Dynamics Technology Enablement team to ensure the consistent delivery of high-quality IT services for assigned accounts. This role serves as a central point of contact, managing day-to-day operations of application platforms to ensure stability, performance, and availability. Key responsibilities include overseeing incident, problem, and change management processes, coordinating maintenance activities like software updates, and ensuring compliance with cybersecurity and information security rules. The individual will manage vendor relationships, provide mentoring to Technology Operations Specialists, and produce reports on service metrics. Success in this role requires proficiency in ITIL v4 principles, project management methodologies, and experience managing SLAs and service contracts. The position addresses the challenge of maintaining operational excellence for business applications and data platforms while ensuring high customer satisfaction through proactive communication and coordination.
ServiceNow
BMC Remedy
ITSM
CMDB
Data Analysis
Process Improvement
Service Catalog
Quality of Service (QoS)
Configuration Management
Migration
Reporting
Querying