Cloud Service Delivery Manager

Northern Trust

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Chicago, IL
Salary
$137,400–$233,600 / yr
Posted
42 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $176k
This role $186k
$108k most similar roles pay here $247k

This role pays more than 66% of similar roles. Most pay $142,400–$208,729 — the shaded band above. At the midpoint, this role pays about $186k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Northern Trust

Northern Trust is a leading provider of wealth management, asset servicing, asset management, and banking services to corporations, institutions, and high-net-worth individuals. Industry: Financial Services & Asset Management

Northern Trust currently has 48 open roles on FindRole.

Listed pay typically runs $114,500–$194,700 across 43 roles with salary data.

Most-posted roles

View all roles at Northern Trust

At a glance

TL;DR · Cloud Service Delivery Manager

The Cloud Service Delivery Manager oversees the delivery, reliability, and operational excellence of enterprise cloud services across public, private, and hybrid environments. This role serves as a primary liaison between Cloud Operations, Engineering, Architecture, Security, and business stakeholders to ensure platforms meet service level objectives and compliance requirements. Key responsibilities include managing incident, problem, and change management processes, performing capacity planning, and driving financial optimization through FinOps principles. The candidate will lead cross-functional teams, manage vendor relationships, and foster a culture of automation and Site Reliability Engineering. Required expertise includes ITIL principles, infrastructure networking, and security in highly regulated environments. Technical proficiency is required in Microsoft Azure, AWS, or Google Cloud Platform, with familiarity in tools like Terraform, Datadog, Splunk, Dynatrace, AppDynamics, and Azure Monitor to manage complex cloud infrastructure and service performance.

What you'll do

  • Oversee the delivery, reliability, and operational performance of enterprise cloud services across public, private, and hybrid environments.
  • Ensure cloud services meet defined SLAs, availability targets, and compliance requirements.
  • Lead incident management by serving as the escalation point for major disruptions and coordinating cross-functional resolution teams.
  • Drive continuous improvement initiatives focused on automation, Site Reliability Engineering (SRE), and reducing technical debt.
  • Act as the primary liaison between cloud operations and internal business stakeholders to align service delivery with business goals.
  • Manage cloud governance by ensuring services comply with enterprise security, risk management, and regulatory standards.
  • Optimize cloud operating costs through monitoring consumption trends and managing vendor relationships.
  • Lead and mentor cloud operations personnel while promoting a culture of accountability and automation-first practices.

What we're looking for

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • 8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery.
  • 3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams.
  • Strong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform.
  • Experience managing enterprise-scale cloud environments in highly regulated organizations.
  • Deep understanding of ITIL service management principles and operational processes.
  • Experience with incident, problem, change, and release management.
  • Work Authorization.

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