This role pays less than
64%
of similar roles. Most pay
$155,150–$223,575
— the shaded band above.
At the midpoint, this role pays about
$163k
versus about
$189k
for comparable roles.
Based on 239 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
264 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 245 roles with salary data.
The Service Delivery Manager joins the Digital Sector to support the Air Force National Capital Region IT Services program. This role focuses on developing, maintaining, and improving IT services, processes, and the Service Catalog while providing continuous process-improvement analysis for large enterprise environments. The individual will perform data extraction, transformation, loading, and reporting to create performance metric briefs for stakeholders. Key responsibilities include managing the Performance Measurement Plan, overseeing service fulfillment training, and coordinating Quality of Service initiatives. The role involves technical tasks such as analyzing Remedy and ServiceNow processes, performing ServiceNow migration activities from legacy platforms, and maintaining the Configuration Management Database. Essential skills include expertise in IT Service Management (ITSM) platforms, specifically BMC Remedy and ServiceNow, to ensure efficient service execution and delivery across various site locations including desktop support and managed print services.