Senior Tech Support Specialist

GEICO

Confirmed live today High trust

Quick summary

Work type: On-site
Location: New York, NY
Salary: $100,450–$157,850 / yr
Posted: 4 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $146k

This role $129k

$91k most similar roles pay here $190k

This role pays less than 66% of similar roles. Most pay $120,512–$171,331 — the shaded band above. At the midpoint, this role pays about $129k versus about $146k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

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View all roles at GEICO

At a glance

TL;DR · Senior Tech Support Specialist

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Senior Tech Support Specialist joins the Technical Field Engineering team to provide on-site support and maintenance across regional offices. This role serves as a subject-matter expert for macOS and Apple hardware, managing MDM administration, endpoint security, and infrastructure components like Windows Servers, VOIP, and AV systems. The individual will perform Tier I through III troubleshooting, develop Bash, Python, and zsh scripts for automation, and manage inventory and configuration profiles. Key technical requirements include proficiency in the macOS command line, Active Directory, and network technologies such as DHCP, DNS, and TCP/IP. The position addresses the challenge of transitioning a traditional IT model into a tech-driven organization by ensuring high-level engineering excellence across diverse hardware platforms. Essential skills include advanced problem-solving for complex hardware issues and creating technical documentation to improve operational efficiency.

Skills

macOS Windows MDM Python Bash zsh Active Directory PowerShell VPN TCP/IP DNS DHCP VLAN SNMP Zscaler MECM SharePoint Intune Autopilot VOIP

What you'll do

Serve as the primary subject matter expert for macOS and Apple hardware across regional offices.
Provide Tier I, II, and III troubleshooting for complex macOS issues including kernel errors and disk encryption.
Manage Apple devices using MDM solutions for configuration profiles, patch management, and security hardening.
Develop Bash, Python, or zsh scripts to automate macOS configurations and improve operational efficiency.
Resolve hardware, software, network, VOIP, and AV system issues for both Windows and Mac platforms.
Maintain IT infrastructure including Windows Servers, backup solutions, and core networking technologies like DNS and DHCP.
Execute technical projects such as office relocations, infrastructure upgrades, and large-scale technology rollouts.
Create and maintain technical documentation, troubleshooting guides, and standard operating procedures for the IT team.

What we're looking for

Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
10+ years of experience supporting Windows and Macintosh operating systems with significant depth in the macOS ecosystem.
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems.
CompTIA A+ certification.
CompTIA Net+ certification.
Apple Certified Support Professional (ACSP) certification.
Jamf Certified Associate certification (or ability to obtain within a defined period).
Experience with scripting (Python, Bash/zsh), command line tools, and enterprise MDM administration.
Ability to lift and transport IT equipment weighing 40–50 lbs.
Apple Certified Technical Coordinator (ACTC) certification (preferred).
Microsoft AZ-800 or Cisco CCNA certifications (preferred).
Experience with Active Directory, Office suite, SharePoint, Autopilot, Intune, Zscaler, or MECM (preferred).

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