Senior Tech Support

GEICO

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Chicago, IL
Salary: $95,325–$148,625 / yr
Employment: Full-time
Posted: 16 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $164k

This role $122k

$82k $216k

below market most similar roles pay here above market

This role pays less than 77% of similar roles. Most pay $125,675–$202,975 — the blue band above. At the midpoint, this role pays about $122k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 72 open roles on FindRole.

Listed pay typically runs $115,000–$230,000 across 69 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Senior Tech Support

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The Senior Tech Support joins the Technical Field Engineering team to provide on-site technical support and maintenance across regional offices. This role serves as the subject-matter expert for macOS and Apple hardware, handling Tier I through Tier III troubleshooting for kernel-level issues, disk encryption, and application errors. Key responsibilities include administering MDM solutions, managing endpoint security, and integrating Apple devices with Active Directory and VPNs. The position requires developing Bash, Python, and zsh scripts to automate configurations and patching. Candidates must support Windows Server environments, VOIP, and AV systems while managing infrastructure projects like office relocations. The role addresses the technical challenge of transitioning from a traditional IT model to a tech-driven organization through engineering excellence, requiring deep expertise in networking protocols like DHCP, DNS, and TCP/IP.

Skills

macOS Windows Apple Hardware MDM Python Bash zsh Active Directory VPN TCP/IP DNS DHCP VLAN SNMP FileVault MECM Microsoft Intune PowerShell Zscaler SharePoint Microsoft Autopilot VOIP AV Systems EDR

What you'll do

Serve as the subject-matter expert for macOS and Apple hardware support across regional offices.
Provide Tier II/III troubleshooting for kernel-level issues, disk encryption, and application errors.
Administer Apple MDM solutions including configuration profiles, patch management, and security hardening.
Develop Bash, Python, and zsh scripts to automate macOS configuration and compliance enforcement.
Diagnose and resolve complex hardware, software, network, VOIP, and AV system issues for Windows and Mac.
Manage Windows Server functions including print, file, and backup solutions.
Provide hands-on support for technical projects such as office relocations and infrastructure upgrades.
Create and maintain technical documentation, troubleshooting guides, and standard operating procedures.

What we're looking for

Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
10+ years of experience supporting Windows and Macintosh operating systems with significant depth in the Apple ecosystem.
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
CompTIA A+ Certification.
CompTIA Net+ Certification.
Apple Certified Support Professional (ACSP) certification.
Jamf Certified Associate (or ability to obtain within a defined period of hire).
Scripting experience in Python, Bash, or zsh and a strong working knowledge of the macOS command line.
Demonstrated experience administering an enterprise MDM solution.
Experience with Windows Servers (Backup, Print, File, etc.).
Ability to lift and transport IT equipment weighing 40–50 lbs.
Willingness to work onsite in Chicago five days a week and travel to other U.S. offices as required.
Apple Certified Technical Coordinator (ACTC) certification (preferred).
Microsoft AZ-800 (preferred).
Cisco CCNA (preferred).
Experience with Microsoft Active Directory, Office, SharePoint, Autopilot, Intune, and Zscaler (preferred).
PowerShell scripting and Python coding experience (preferred).
Experience with MECM for Windows patch management (preferred).

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