Senior Tech Support I

GEICO

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Renton, WA
Salary
$91,225–$141,450 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $141k
This role $116k
$81k most similar roles pay here $182k

This role pays less than 69% of similar roles. Most pay $109,100–$172,327 — the shaded band above. At the midpoint, this role pays about $116k versus about $141k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Senior Tech Support I

Senior Tech Support I – Regional Office Support joins the Technical Field Engineering team to provide on-site support and maintenance across regional offices. This role serves as a subject-matter expert for macOS and Apple hardware, managing MDM administration, endpoint security, and infrastructure components like Windows Servers, VOIP, and AV systems. The specialist will perform Tier I through III troubleshooting, develop Bash, Python, and zsh scripts for automation, and manage IT equipment lifecycles while supporting large-scale projects like office relocations. Key technical requirements include expertise in the macOS command line, Active Directory, and network technologies such as DHCP, DNS, and TCP/IP. The role addresses the challenge of transitioning from a traditional IT model to a tech-driven organization by ensuring high-level engineering excellence across both Windows and Apple ecosystems for regional operations.

What you'll do

  • Serve as the primary subject matter expert for macOS and Apple hardware across regional offices.
  • Provide Tier I, II, and III troubleshooting for complex macOS issues including kernel errors and disk encryption.
  • Manage Apple device inventory, configuration profiles, patch management, and security hardening via MDM solutions.
  • Develop Bash, Python, or zsh scripts to automate macOS configurations and improve operational efficiency.
  • Resolve hardware, software, network, VOIP, and AV system issues for both Windows and Mac platforms.
  • Maintain IT infrastructure including Windows Servers, backup solutions, and core networking technologies like DNS and DHCP.
  • Execute technical projects such as office relocations, infrastructure upgrades, and large-scale technology rollouts.
  • Create and maintain technical documentation, troubleshooting guides, and standard operating procedures for the IT team.

What we're looking for

  • Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
  • 10+ years of experience supporting Windows and Macintosh operating systems with significant depth in the macOS ecosystem.
  • 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems.
  • Experience administering an enterprise MDM solution and managing IT equipment lifecycles.
  • CompTIA A+ certification.
  • CompTIA Net+ certification.
  • Apple Certified Support Professional (ACSP) certification.
  • Jamf Certified Associate (or ability to obtain within a defined period of hire).
  • Scripting experience in Python, Bash, or zsh and strong knowledge of the macOS command line.
  • Ability to lift and transport IT equipment weighing 40–50 lbs.
  • Apple Certified Technical Coordinator (ACTC) certification (preferred).
  • Microsoft AZ-800 or Cisco CCNA certifications (preferred).
  • Experience with Active Directory, Office suite, SharePoint, Autopilot, Intune, Zscaler, or MECM (preferred).

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