Senior Tech Support Specialist

GEICO

Confirmed live today High trust

Quick summary

Work type: On-site
Location: New York, NY
Salary: $100,450–$157,850 / yr
Posted: 4 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $146k

This role $129k

$91k most similar roles pay here $190k

This role pays less than 66% of similar roles. Most pay $120,512–$172,327 — the shaded band above. At the midpoint, this role pays about $129k versus about $146k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Senior Tech Support Specialist

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Senior Tech Support Specialist joins the Technical Field Engineering team to provide on-site support and maintenance across regional offices. This role serves as a subject-matter expert for macOS and Apple hardware, managing MDM administration, endpoint security, and infrastructure components like Windows Servers, VOIP, and AV systems. The specialist will perform Tier I through III troubleshooting, develop Bash, Python, and zsh scripts to automate configurations, and manage inventory and patch management via enterprise tools. Key technical requirements include proficiency in the macOS command line, Active Directory, and network technologies such as DHCP, DNS, and TCP/IP. The role addresses the challenge of transitioning a traditional IT model into a tech-driven organization by ensuring hardware reliability, security compliance, and seamless technology rollouts across multiple locations while providing high-level technical guidance to both end users and junior technicians.

Skills

macOS Windows iOS MDM Python Bash zsh Active Directory VPN TCP/IP DNS DHCP VLAN SNMP PowerShell Microsoft Intune MECM Zscaler SharePoint Autopilot

What you'll do

Serve as the primary subject matter expert for macOS and Apple hardware across regional offices.
Provide Tier I, II, and III troubleshooting for macOS kernel issues, file systems, and encryption.
Manage Apple devices using MDM solutions for configuration profiles, patch management, and security hardening.
Develop Bash, Python, or zsh scripts to automate macOS configurations and improve operational efficiency.
Resolve complex hardware, software, network, VOIP, and AV system issues for both Windows and Mac users.
Maintain IT infrastructure including Windows Servers, backup solutions, and core networking technologies like DNS and DHCP.
Execute technical projects such as office relocations, infrastructure upgrades, and large-scale technology rollouts.
Create and maintain technical documentation, troubleshooting guides, and standard operating procedures for the IT team.

What we're looking for

Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
10+ years of experience supporting Windows and Macintosh operating systems with deep expertise in the Apple ecosystem.
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems.
Experience administering an enterprise MDM solution and managing IT equipment lifecycles.
CompTIA A+ certification.
CompTIA Net+ certification.
Apple Certified Support Professional (ACSP) certification.
Jamf Certified Associate certification (or ability to obtain within a defined period of hire).
Proficiency in scripting (Python, Bash/zsh), command line tools, and API understanding.
Ability to lift and transport IT equipment weighing 40–50 lbs.
Apple Certified Technical Coordinator (ACTC) certification (preferred).
Microsoft AZ-800 or Cisco CCNA certifications (preferred).
Experience with Active Directory, Office suite, SharePoint, Autopilot, Intune, Zscaler, or MECM (preferred).
Proficiency in PowerShell scripting and Python coding (preferred).

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