Senior Tech Support I

GEICO

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Virginia Beach, VA
Posted: 4 days ago
Freshness: Confirmed live today
Nearby: 51 roles within 25 mi

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How this pay compares to similar roles

Similar $140k

$96k most similar roles pay here $178k

This listing doesn't post a salary. Most similar roles pay $109,990–$170,000.

Based on 240 similar postings.

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About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

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At a glance

TL;DR · Senior Tech Support I

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Senior Tech Support I - Regional office support joins the Technical Field Engineering team to provide on-site technical support and maintenance across regional offices. This role serves as a subject-matter expert for macOS and Apple hardware, managing MDM administration, endpoint security, and infrastructure components like Windows Servers, networking protocols, and AV systems. The position involves troubleshooting complex issues, performing hardware installations, and developing Bash, Python, or zsh scripts to automate configuration and patching. Key responsibilities include providing Tier I through III support for macOS devices, ensuring compliance with security baselines, and managing project rollouts such as office relocations. Candidates must possess expertise in the Apple ecosystem, command-line proficiency, and experience with tools like Jamf and Active Directory to resolve technical challenges within a high-stakes environment while transitioning the organization toward a tech-driven engineering model.

Skills

macOS Windows MDM Python Bash zsh Active Directory PowerShell VPN TCP/IP DNS DHCP VLAN SNMP Microsoft Intune MECM Zscaler SharePoint VOIP AV Systems

What you'll do

Serve as the primary subject matter expert for macOS and Apple hardware across regional offices.
Provide Tier I, II, and III troubleshooting for complex macOS issues including kernel errors and disk encryption.
Administer enterprise MDM solutions to manage configuration profiles, patch management, and security compliance for Apple devices.
Develop Bash, Python, or zsh scripts to automate macOS configurations and improve operational efficiency.
Resolve hardware, software, network, VOIP, and AV issues for both Windows and Mac operating systems.
Manage IT infrastructure including Windows Servers, backup solutions, and core networking technologies like DNS and DHCP.
Execute technical projects such as office relocations, infrastructure upgrades, and large-scale technology rollouts.
Create and maintain technical documentation, troubleshooting guides, and standard operating procedures for the engineering team.

What we're looking for

Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
10+ years of experience supporting Windows and Macintosh operating systems with significant depth in the macOS ecosystem.
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems.
Experience administering an enterprise MDM solution and managing IT equipment lifecycles.
CompTIA A+ certification.
CompTIA Net+ certification.
Apple Certified Support Professional (ACSP) certification.
Jamf Certified Associate (or ability to obtain within a defined period of hire).
Scripting experience in Python, Bash, or zsh and strong knowledge of the macOS command line.
Ability to lift and transport IT equipment weighing 40–50 lbs.
Apple Certified Technical Coordinator (ACTC) certification (preferred).
Microsoft AZ-800 or Cisco CCNA certifications (preferred).

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