Senior Tech Support I

GEICO

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Renton, WA
Salary
$100,450–$157,850 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $141k
This role $129k
$92k most similar roles pay here $181k

This role pays less than 56% of similar roles. Most pay $109,990–$172,327 — the shaded band above. At the midpoint, this role pays about $129k versus about $141k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Senior Tech Support I

Senior Tech Support I – Regional Office Support joins the Technical Field Engineering team to provide on-site support and maintenance across regional offices. This role serves as a subject-matter expert for macOS and Apple hardware, managing MDM administration, endpoint security, and infrastructure components like Windows Servers, VOIP, and AV systems. Day-to-day responsibilities include troubleshooting kernel-level issues, performing script-based automation, managing inventory, and executing technical projects such as office relocations and equipment rollouts. The position requires proficiency in macOS command line, Bash, Python, and zsh for configuration and patching. Candidates must navigate complex environments involving Active Directory, VPNs, and network protocols like DHCP and DNS. This role is critical in transitioning the organization toward a tech-driven model by ensuring high-level engineering excellence and providing specialized support for both Windows and Apple ecosystems across various regional locations.

What you'll do

  • Serve as the primary subject matter expert for macOS and Apple hardware across regional offices.
  • Provide Tier I, II, and III troubleshooting for complex macOS issues including kernel errors and disk encryption.
  • Manage Apple devices using MDM solutions for configuration profiles, patch management, and security hardening.
  • Develop Bash, Python, or zsh scripts to automate macOS configurations and improve operational efficiency.
  • Resolve hardware, software, network, VOIP, and AV system issues for both Windows and Mac platforms.
  • Maintain IT infrastructure including Windows Servers, backup solutions, and core networking technologies like DNS and DHCP.
  • Execute technical projects such as office relocations, infrastructure upgrades, and large-scale technology rollouts.
  • Create and maintain technical documentation, troubleshooting guides, and standard operating procedures for the IT team.

What we're looking for

  • Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
  • 10+ years of experience supporting Windows and Macintosh operating systems with significant depth in the macOS ecosystem.
  • 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems.
  • CompTIA A+ certification.
  • CompTIA Net+ certification.
  • Apple Certified Support Professional (ACSP) certification.
  • Jamf Certified Associate (or ability to obtain within a defined period of hire).
  • Scripting experience in Python, Bash, and zsh with an understanding of APIs and the macOS command line.
  • Experience administering enterprise MDM solutions.
  • Ability to lift and transport IT equipment weighing 40–50 lbs.
  • Apple Certified Technical Coordinator (ACTC) certification (preferred).
  • Microsoft AZ-800 or Cisco CCNA certifications (preferred).

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