Senior System Operations Engineer, Trade Support

What you'll do

• Provide end-to-end desktop and voice support to Trading Floor employees and Investment Bankers.
• Plan, install, and troubleshoot desktop hardware, software, applications, and operating systems.
• Lead initiatives and act as a subject matter expert for escalated technical issues.
• Improve deployment processes, architecture, design, and day-to-day technical support models.
• Execute and oversee production deployments, including starting jobs and developing scripts.
• Troubleshoot and triage job failures with Application Development and Production Support teams.
• Plan, document, and enforce escalation policies and procedures for technology operations.
• Mentor and provide technical guidance to junior team members.

What we're looking for

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent.
• 3+ years of experience providing enterprise-level desktop support, including analysis and resolution of moderately complex issues.
• 1+ year of experience supporting and administering Microsoft Intune or Microsoft Entra ID (Azure AD).
• 1+ year of experience supporting cloud-based telephony and collaboration platforms.
• 1+ year of experience supporting Cloud PC, VDI, or virtual desktop environments.
• 4+ years of experience supporting desktop and laptop hardware configurations for Dell, HP, and Lenovo (preferred).
• Ability to troubleshoot voice connectivity, user provisioning, trading turrets, and call quality issues (preferred).
• Experience with scripting, automation, and AI-powered tools (preferred).