Staff Site Reliability Operations

What you'll do

• Own day-to-day site operations including incident management, SLA attainment, and service quality.
• Serve as the Tier 3 escalation point for identity, messaging, compute, and endpoint infrastructure.
• Lead root cause analysis and drive permanent fixes for recurring technical problems.
• Manage endpoint compliance, vulnerability remediation, patch management, and audit readiness.
• Provide technical leadership to site engineers by setting standards and mentoring on diagnostic rigor.
• Build automation scripts in PowerShell, Python, or Bash for diagnostics and reporting.
• Represent site priorities in regional and global IT architecture and standards forums.
• Manage site assets, inventory, and procurement across the hardware lifecycle.

What we're looking for

• 8+ years in enterprise support engineering, infrastructure, or end user services.
• 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Deep hands-on experience with Active Directory, hybrid Entra ID, Exchange hybrid, Windows/Linux servers, virtualization, storage, and datacenter hardware.
• Proficiency in enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf), Windows 11, and the Microsoft 365 ecosystem.
• Knowledge of database operations and networking fundamentals including DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Scripting and automation skills in Python, PowerShell, or Bash, and experience with ServiceNow or similar ITSM tools.
• Experience supporting engineering, lab, R&D, or manufacturing environments with specialized equipment (preferred).