Senior Staff Site Reliability Operations

What you'll do

• Own day-to-day site operations including incident response, request fulfillment, SLA attainment, and service quality.
• Serve as the Tier 3 escalation point for identity, messaging, compute, and endpoint infrastructure issues.
• Lead the site through major incidents and perform root cause analysis to eliminate recurring technical problems.
• Manage endpoint compliance, vulnerability remediation, patch management, and audit readiness in partnership with InfoSec.
• Provide technical leadership to site support engineers by setting standards, reviewing work, and mentoring staff.
• Build automation scripts in PowerShell, Python, or Bash for diagnostics, remediation, and health reporting.
• Represent local site requirements in global IT initiatives and architecture forums.
• Manage site assets and inventory throughout the lifecycle, including procurement and compliance.

What we're looking for

• 12+ years in enterprise support engineering, infrastructure, or end user services.
• 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
• Deep hands-on experience with Active Directory, hybrid Entra ID, Exchange hybrid, Windows and Linux servers, virtualization, storage, and datacenter hardware.
• Proficiency in enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf), Windows 11, and the Microsoft 365 ecosystem.
• Knowledge of database operations and networking fundamentals including DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Scripting and automation skills in Python, PowerShell, or Bash, and experience with ServiceNow or similar ITSM tools.
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience supporting engineering, lab, R&D, or manufacturing environments (preferred).