Senior Staff Site Reliability Operations

What you'll do

• Serve as the final point of escalation for complex issues involving Active Directory, Exchange, database platforms, and compute infrastructure.
• Manage day-to-day site operations including incident response, service level agreements (SLAs), and asset inventory management.
• Drive root cause analysis to eliminate recurring technical problems rather than performing simple break-fix actions.
• Lead the site support team by setting technical standards, mentoring engineers, and maintaining the knowledge base.
• Manage endpoint compliance, vulnerability remediation, patch management, and security hardening in partnership with InfoSec.
• Develop automation scripts in PowerShell, Python, or Bash to improve diagnostics, reporting, and system health checks.
• Represent local site requirements and priorities in regional and global IT architecture and policy forums.
• Communicate technical risks and incident updates to executive leadership and internal stakeholders.

What we're looking for

• 12+ years of experience in enterprise support engineering, infrastructure, or end user services.
• 5+ years of experience in a senior, lead, or escalation-tier role in a multi-site environment.
• Deep hands-on expertise in Active Directory, hybrid Entra ID, Exchange hybrid, Windows/Linux servers, virtualization, and datacenter hardware.
• Experience with enterprise endpoint management (Intune, Autopilot, MECM, Jamf), M365 ecosystem, and vulnerability remediation.
• Proficiency in networking fundamentals including DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Ability to script and automate using Python, PowerShell, or Bash for diagnostics and reporting.
• Demonstrated technical leadership, executive-level communication skills, and experience with ServiceNow or similar ITSM tools.
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.