This role pays less than
99%
of similar roles. Most pay
$115,000–$152,666
— the shaded band above.
At the midpoint, this role pays about
$82k
versus about
$134k
for comparable roles.
Based on 240 similar postings.
Employer
About The OCC
The OCC (Options Clearing Corporation) is the world''s largest equity derivatives clearing organization, acting as issuer and guarantor for options and futures contracts to promote stability and market integrity. Industry: Financial Clearing & Derivatives
The OCC currently has
35 open roles
on FindRole.
Listed pay typically runs
$122,900–$173,200
across 28 roles with salary data.
As a Senior Associate, Help Desk, you will provide advanced technical support to the employee user base by resolving complex hardware, software, and network issues. You will serve as an escalation point for junior staff while managing tickets within ServiceNow guidelines, performing root-cause analysis on recurring trends, and developing training materials or job aids. The role involves maintaining documentation for desktop tasks and participating in special projects like application testing. Key technical requirements include proficiency in Windows 11, macOS, Jamf Pro, and Microsoft 365 tools like Outlook and Teams. You will manage identities via Active Directory and Entra ID, troubleshoot VDI environments including Omnissa Horizon and Azure Virtual Desktop, and handle mobile device management for iOS and Android. Essential skills include networking fundamentals using command-line tools, multi-factor authentication systems, and various communication platforms.
Okta
JIRA
ServiceNow
Confluence
Zoom
Slack
Active Directory
Windows
macOS
Linux
Office Suite
ITIL
DNS
DHCP
TCP/IP
VMware
Hyper-V
Firewalls
Routers
Switches
Windows 10
macOS
iOS
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
SCCM
ServiceNow
PowerShell
Jamf
Apple Business Manager
A/V Support
ITSM
Automation
Scripting
Mobile Device Management
Zero-touch Deployment