Senior Staff Site Reliability Operations Technical Lead

What you'll do

• Serve as the Tier 3 escalation point for identity, messaging, compute, and endpoint management issues across the site and region.
• Lead the site through major incidents by performing root cause analysis and driving permanent fixes for recurring problems.
• Manage site assets and inventory throughout their lifecycle, including procurement, hardware refresh, and compliance audits.
• Oversee endpoint security tasks such as vulnerability remediation, patch management, and hardening in partnership with InfoSec.
• Provide technical leadership to site engineers by setting standards, reviewing work, and maintaining the knowledge base.
• Develop automation scripts in PowerShell, Python, or Bash to improve diagnostics, reporting, and system health checks.
• Represent local requirements and priorities in regional and global IT architecture and infrastructure forums.
• Act as the primary technical liaison for executive leadership and internal departments during incidents and planned changes.

What we're looking for

• 12+ years in enterprise support engineering, infrastructure, or end user services.
• 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
• Deep hands-on experience with Active Directory, hybrid Entra ID, Exchange hybrid, Windows/Linux servers, virtualization, and datacenter hardware.
• Experience in enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf), M365 ecosystem, and vulnerability remediation.
• Proficiency in networking fundamentals including DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Ability to script and automate using Python, PowerShell, or Bash for diagnostics and reporting.
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience supporting engineering/lab environments, site buildouts, or executive support programs (preferred).