Senior Support Engineer, Snoo Operations & Support

Reddit

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$132,600–$185,600 / yr
Posted
67 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $156k
This role $159k
$112k $196k
below market most similar roles pay here above market

This role pays more than 54% of similar roles. Most pay $135,000–$177,250 — the blue band above. At the midpoint, this role pays about $159k versus about $156k for comparable roles.

Based on 240 similar postings.

Employer

About Reddit

Reddit is a social news aggregation and discussion platform where users share content, vote on posts, and engage in community conversations across thousands of interest-based forums called subreddits.

Reddit currently has 89 open roles on FindRole.

Listed pay typically runs $216,700–$303,000 across 89 roles with salary data.

Most-posted roles

View all roles at Reddit

At a glance

TL;DR · Senior Support Engineer, Snoo Operations & Support

The Reddit Corporate Technology team is seeking a Senior Support Engineer, Snoo Operations & Support to drive and scale global support operations. This role involves providing hands-on technical leadership for end-user support, hardware provisioning, and office helpdesk experience. You will build and maintain support documentation, manage ticket queues, and act as a final escalation point for critical issues. Key responsibilities include troubleshooting hardware and applications, managing user accounts, and supporting security standards like multi-factor authentication and patching. Required skills include extensive Mac software troubleshooting, Jira Service Desk, Google Workspace for enterprise, and audio/video conferencing solutions. You will solve systemic technical problems, manage vendor relationships, and maintain asset inventory to ensure seamless internal operations and consistent service delivery across the organization.

What you'll do

  • Troubleshoot hardware and software issues to provide technical support for global employees.
  • Act as the final escalation point for critical technical issues and complex support tickets.
  • Manage user accounts, passwords, data integrity, and security access within company policy.
  • Support security standards including endpoint protection, firewalls, patching, and multi-factor authentication.
  • Drive and manage Snoo operations projects and deliverables independently.
  • Mentor junior team members and participate in the recruitment and hiring process.
  • Maintain asset inventory and manage relationships with local vendors and third-party providers.
  • Provide on-site AV support for office helpdesk operations and special events.

What we're looking for

  • 5+ years of experience in IT Operations or IT Support in a professional environment.
  • 3+ years of experience mentoring junior team members.
  • Exceptional Mac software troubleshooting skills and hardware troubleshooting experience.
  • Experience leading support ticket management and tracking using Jira Service Desk.
  • Experience with Google Workspace for enterprise and knowledge of audio/video conferencing solutions.
  • Experience with Information Technology and Security best practices, including endpoint protection and MFA.
  • Ability to participate in an on-call rotation that includes after-hours and weekend support.
  • Experience with Identity Providers/SAML (Okta, OneLogin, Sailpoint, etc.) (preferred).

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