Senior Site Reliability Engineer

What you'll do

• Own the reliability, availability, performance, and capacity of production services in GovCloud environments.
• Deploy, operate, and maintain production services while ensuring they meet scalability and security requirements.
• Define and manage reliability practices including SLOs, SLIs, error budgets, and production readiness reviews.
• Build automation and tooling to improve deployment safety, incident response, and operational efficiency.
• Implement and manage monitoring, alerting, logging, and observability capabilities across supported services.
• Lead incident response, troubleshoot production issues, and conduct post-incident reviews for continuous improvement.
• Develop and maintain operational documentation, runbooks, and disaster recovery procedures.
• Execute resilience testing and Gameday practices to validate system behavior and recovery capabilities.

What we're looking for

• Must be a U.S. Citizen.
• Must be able to obtain and maintain necessary government-issued security clearances.
• B.S. or higher in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
• 7+ years of experience in Site Reliability Engineering, Software Engineering, Platform Engineering, Cloud Infrastructure, or Production Operations.
• Experience operating and supporting customer-facing production services in large-scale cloud environments.
• Strong understanding of reliability engineering principles, including SLOs/SLIs, observability, incident management, capacity planning, production readiness, and automation.
• Experience with AWS, Azure, or other public cloud platforms.
• Experience developing automation using languages such as Python, Go, Java, PowerShell, Bash, or similar.
• Experience with Infrastructure as Code, CI/CD pipelines, deployment automation, and modern cloud operations practices.
• Understanding of security, compliance, and operational risk management in production environments.
• Strong written and verbal communication skills.
• 10+ years of experience operating highly available, customer-facing production systems (preferred).
• Experience with AWS GovCloud, FedRAMP, IL4/IL5, or other regulated cloud environments (preferred).
• Experience with containers, Kubernetes, cloud-native architectures, APIs, load balancing, networking, DNS, and distributed systems (preferred).
• Experience with observability platforms such as Splunk, Dynatrace, Datadog, CloudWatch, or similar technologies (preferred).
• Experience operating databases, storage platforms, messaging systems, caching technologies (preferred).
• Experience designing and implementing operational automation at scale (preferred).
• Experience leading or participating in Gamedays, disaster recovery exercises, resilience testing, or operational readiness reviews (preferred).
• Strong incident management experience, including technical leadership during major incidents and stakeholder communication (preferred).
• Strong collaboration skills and ability to work effectively across engineering, security, compliance, and operations teams (preferred).