Senior Manager, Technical Account Management (Enterprise)

Instacart

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Ontario, CanadaAlberta, CanadaBritish Columbia, CanadaNova Scotia, Canada
Salary
$162,000–$171,000 / yr
Posted
55 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $194k
This role $166k
$139k most similar roles pay here $240k

This role pays less than 74% of similar roles. Most pay $165,112–$222,226 — the shaded band above. At the midpoint, this role pays about $166k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Instacart

Instacart (Maplebear Inc.) is a North American grocery technology company that operates an online marketplace and delivery service connecting customers with personal shoppers who pick and deliver orders from local retailers. It also sells retail e-commerce software and advertising services to grocers and brands.

Instacart currently has 48 open roles on FindRole.

Listed pay typically runs $196,000–$207,000 across 48 roles with salary data.

Most-posted roles

View all roles at Instacart

At a glance

TL;DR · Senior Manager, Technical Account Management (Enterprise)

Senior Manager, Technical Account Management (Enterprise) joins the team to build, train, and lead the Technical Account Management practice while overseeing post-launch technical excellence for the Storefront Pro product. This role involves hiring and mentoring a tiered organization, defining platform health metrics, designing operating models for portfolio management, and managing intake systems to balance competing priorities. The individual will serve as a senior escalation point for C-suite stakeholders and collaborate cross-functionally with engineering and product teams to influence roadmaps. Candidates must possess expertise in REST APIs, authentication, ETL, message queues, async patterns, error handling, and recovery. Preferred skills include experience with gRPC/protobuf, cloud architectures, CI/CD, and multi-tenancy. The role addresses the technical complexities of e-commerce solutions for grocery retail, specifically bridging online and in-store commerce across a diverse portfolio of large-scale retail partners.

What you'll do

  • Hire, train, and develop a world-class Technical Account Management (TAM) team from the ground up.
  • Define and monitor key metrics to establish a standard for platform health across the Storefront Pro product.
  • Design and operate an operating model including portfolio assignment, account tiering, and escalation paths.
  • Manage systems for intake and prioritization to balance resource management with product roadmaps and business commitments.
  • Serve as a senior escalation point for critical issues when communicating with C-suite and retailer stakeholders.
  • Negotiate scope and responsibility boundaries between the TAM function and other internal departments like Engineering and Customer Success.
  • Lead cross-functional initiatives to identify systemic patterns and influence the product and engineering roadmap.

What we're looking for

  • 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering.
  • 5+ years of experience leading, hiring, and maturing engineering or engineering-adjacent teams.
  • Experience building or significantly scaling a team is strongly preferred.
  • Outstanding communication skills with experience liaising with VP-level and C-suite stakeholders on high-priority issues.
  • Ability to define and drive large-scale transformation programs across cross-functional landscapes.
  • Engineering depth in analyzing complex platform integrations including REST APIs, authentication, ETL, message queues, and async patterns.
  • Experience founding or bootstrapping a TAM, professional services, or post-launch technical delivery function is preferred.
  • Domain expertise in enterprise architecture (loyalty, identity, payments, POS, or catalog) or the grocery e-commerce ecosystem is preferred.

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