Senior Manager, Technical Account Management (Enterprise)

Instacart

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$183,000–$193,000 / yr
Posted
46 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $194k
This role $188k
$139k most similar roles pay here $240k

This role pays less than 51% of similar roles. Most pay $165,112–$222,226 — the shaded band above. At the midpoint, this role pays about $188k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Instacart

Instacart (Maplebear Inc.) is a North American grocery technology company that operates an online marketplace and delivery service connecting customers with personal shoppers who pick and deliver orders from local retailers. It also sells retail e-commerce software and advertising services to grocers and brands.

Instacart currently has 48 open roles on FindRole.

Listed pay typically runs $196,000–$207,000 across 48 roles with salary data.

Most-posted roles

View all roles at Instacart

At a glance

TL;DR · Senior Manager, Technical Account Management (Enterprise)

Senior Manager, Technical Account Management (Enterprise) leads the Technical Account Management practice for the Storefront Pro product. This role involves building, training, and scaling a tiered TAM organization to manage post-launch technical excellence across a diverse portfolio of retail partners. The manager will define platform health metrics, design operating models for account tiering, and establish intake systems to balance competing priorities between stakeholders. Key responsibilities include serving as a senior escalation point for C-suite executives and driving cross-functional initiatives to influence the product roadmap. Candidates must possess expertise in REST APIs, authentication, ETL, message queues, async patterns, error handling, and recovery. Preferred skills include experience with gRPC/protobuf, cloud architectures, CI/CD, and multi-tenancy. The role addresses technical challenges within the grocery retail and e-commerce ecosystem, specifically focusing on bridging online and in-store commerce.

What you'll do

  • Hire, train, and develop the Technical Account Management team from the ground up.
  • Define and monitor key metrics to establish a foundation for platform health.
  • Design and operate the operating model for portfolio assignment, tiering, and escalation paths.
  • Develop systems for intake and prioritization across internal and external stakeholders.
  • Serve as a senior escalation point for critical issues with C-suite retailer stakeholders.
  • Negotiate scope and responsibility boundaries between TAM, Customer Success, and Engineering teams.
  • Lead cross-functional initiatives to drive continuous technical improvements in product deployments.
  • Synthesize systemic patterns into actionable influence for the product and engineering roadmaps.

What we're looking for

  • 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering.
  • 5+ years of experience leading, hiring, and maturing engineering or engineering-adjacent teams.
  • Experience building or significantly scaling a team is strongly preferred.
  • Outstanding communication and presentation skills with experience liaising with C-suite stakeholders.
  • Ability to define and drive large-scale transformation programs across cross-functional landscapes.
  • Technical depth in analyzing complex platform integrations including REST APIs, authentication, ETL, message queues, and async patterns.
  • Experience founding or bootstrapping a TAM, professional services, or post-launch technical delivery function is preferred.
  • Domain expertise in enterprise architecture (loyalty, identity, payments, POS, or catalog) or the grocery e-commerce ecosystem is preferred.

More like this

Similar roles

Senior Manager, Technical Account Management (Enterprise)

Instacart

Remote (Ontario, Canada) +3 55 days ago $162,000$171,000
REST APIs gRPC Protobuf ETL Message Queues Async Patterns CI/CD Cloud Architecture Multi-tenancy SaaS Technical Account Management Solution Architecture E-commerce Identity Payments Point of Sale
10+ yrs exp Remote

Senior Manager, Technical Product Management

Johnson & Johnson

Spring House, PA 21 days ago
Business Analysis Agile Process Modeling Requirements Management Artificial Intelligence Automation Software Development Management Project Management Methodology Human-Computer Interaction
10+ yrs exp Hybrid

Technical Account Manager

Datadog

83 days ago
AWS Azure GCP Python JavaScript Ruby Perl Go PHP Chef Puppet CI/CD Jenkins GitLab Docker Kubernetes Rancher Datadog
Hybrid

Technical Account Manager

Fiserv

Alpharetta, GA +2 16 days ago
APIs AWS Microsoft Azure Google Cloud Jira Confluence Smartsheet Microsoft Office Cloud Architecture Project Management DevOps
6+ yrs exp

Technical Account Manager

SpaceX

Austin, TX 15 days ago
GPU CPU InfiniBand RoCE NVIDIA Networking NCCL NVLink GPU Direct RDMA Linux AI/ML Training Inference Infrastructure High-Performance Networking Data Center Connectivity Infrastructure Monitoring Orchestration Tools SRE root-cause analysis Performance Tuning
7+ yrs exp