Senior Manager, Support Engineering

Oracle

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Anthony, NM
Salary
$98,700–$209,500 / yr
Posted
9 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $203k
This role $154k
$80k most similar roles pay here $272k

This role pays less than 78% of similar roles. Most pay $165,007–$241,537 — the shaded band above. At the midpoint, this role pays about $154k versus about $203k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 366 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 336 roles with salary data.

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View all roles at Oracle

At a glance

TL;DR · Senior Manager, Support Engineering

The Senior Manager, Support Engineering leads the development and scaling of a centralized repair-center model specifically designed for next-generation AI infrastructure. This role manages day-to-day repair operations, long-term capacity planning, and regional expansion for Compute Tray repairs, CDU validation, and leak response activities. The manager is responsible for staffing, resource allocation, and establishing operating rhythms to ensure the network can handle both routine demand and surge events. Key responsibilities include coordinating with cross-functional teams in manufacturing, supply chain, and engineering to improve diagnosability and repair velocity. Required skills include business performance analysis, change management, debugging techniques, Microsoft Excel, and OCI Generative AI. The role focuses on the technical challenge of maintaining high-quality infrastructure for advanced compute platforms like GB200 and GB300 while ensuring operational excellence across a growing global network of repair sites.

What you'll do

  • Lead the planning, staffing, and execution of repair-center operations for AI compute platforms.
  • Manage capacity planning, shift coverage, and resource allocation for new site ramp-ups.
  • Oversee technical workflows for Compute Tray repairs, CDU validation, and leak-response activities.
  • Establish operating metrics, reporting structures, and escalation paths to maintain network throughput.
  • Standardize repair-center processes, documentation, and best practices across all global locations.
  • Translate business requirements into actionable plans for staffing, facility space, power, and tooling.
  • Manage the hiring, onboarding, and performance management of technical repair team members.
  • Use data analysis to identify risks and improve repair velocity and serviceability.

What we're looking for

  • Candidates must have at least 10 years of experience.
  • Must be able to read, write, and speak English.
  • Proficiency in business performance analysis and operational excellence fundamentals is required.
  • Experience with change management and process execution is required.
  • Skills in debugging techniques, troubleshooting, and technical leadership are required.
  • Proficiency in Microsoft Excel is required.
  • Ability to perform strategic and technical communication is required.
  • Knowledge of OCI Generative AI is required.

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