Senior IT Support Specialist

What you'll do

• Provide in-person and remote technical support for macOS, Windows, and ChromeOS environments via the ticketing system.
• Manage the IT onboarding experience including hardware deployment and equipment setup for new hires.
• Administer the SaaS application portfolio through SSO tooling to ensure seamless access for employees.
• Maintain and troubleshoot conference room AV equipment and Zoom Room hardware across the office.
• Serve as a primary technical resource for core platforms including Gmail, Slack, Okta, and Zoom.
• Update knowledge base documentation and identify opportunities to improve internal support processes.
• Collaborate with AV, Engineering, and Workplace teams to ensure infrastructure scalability and efficiency.

What we're looking for

• 3+ years of experience in helpdesk or IT support including hands-on customer service in a professional environment.
• Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems.
• Proven ability to manage multiple support requests and priorities simultaneously with strong follow-through and attention to detail.
• Strong communication skills to work effectively across various people and technical comfort levels.
• Ability to occasionally lift up to 40 lbs for hardware deployment and equipment setup.
• 3+ years of experience working with Google Workspace in a support or administrative capacity (preferred).
• Familiarity with Okta, Jira, and Slack in an enterprise environment (preferred).
• Working knowledge of AV systems, including Zoom Rooms and Google Meet hardware setups (preferred).