Director, IT Operations

Instacart

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$215,000–$227,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $222k
This role $221k
$158k most similar roles pay here $275k

This role pays less than 52% of similar roles. Most pay $184,325–$259,498 — the shaded band above. At the midpoint, this role pays about $221k versus about $222k for comparable roles.

Based on 239 similar postings.

Employer

About Instacart

Instacart (Maplebear Inc.) is a North American grocery technology company that operates an online marketplace and delivery service connecting customers with personal shoppers who pick and deliver orders from local retailers. It also sells retail e-commerce software and advertising services to grocers and brands.

Instacart currently has 49 open roles on FindRole.

Listed pay typically runs $196,000–$207,000 across 49 roles with salary data.

Most-posted roles

View all roles at Instacart

At a glance

TL;DR · Director, IT Operations

The Director, IT Operations leads the IT Operations team within the Engineering organization to support over 4,000 employees. This leader manages three core functions—IT Support, IT Logistics, and AV & Executive Support—through a team of managers and approximately 20 staff members. The role involves setting the strategic vision for IT operations, managing budgets exceeding $5M, and driving innovation through AI-powered tools like Claude to improve service delivery. Key responsibilities include streamlining international hardware logistics during global expansion, partnering with Executive Leadership and Enterprise Security to enhance corporate standards, and implementing automated support workflows. The ideal candidate possesses experience in large-scale team management and familiarity with Corporate Engineering tools including Okta, Google Workspace, Slack, and Risotto. This position focuses on evolving IT from a reactive service into a proactive, innovation-led organization that supports a growing international workforce.

What you'll do

  • Lead and manage three functional teams including IT Support, IT Logistics, and AV & Executive Support.
  • Define the strategic vision and operating model for the IT Operations organization to align with company goals.
  • Implement AI-powered tools and interfaces to improve resolution times and streamline employee support.
  • Manage international IT logistics to ensure seamless hardware shipping and provisioning during global expansion.
  • Partner with executive leadership and security teams to enhance corporate security standards and service delivery.
  • Drive innovation by identifying and launching at least one industry-leading initiative annually to improve end-user experience.
  • Oversee a multi-million dollar budget including hardware, licensing, and vendor expenditures.

What we're looking for

  • Proven track record of leading a large, multi-disciplinary IT operations team at a mid-to-large technology company.
  • Experience managing teams of 20 or more people across multiple IT functions with direct oversight of managers.
  • Budget ownership and financial accountability for IT budgets of $5M or more including hardware, licensing, and vendor spend.
  • Demonstrated ability to lead organizational change and innovation rather than just executing existing playbooks.
  • Authentic leadership style with a track record of building trust-based relationships with peers and C-suite stakeholders.
  • Familiarity with Corporate Engineering tooling such as Okta, Google Workspace, Slack, and Risotto (preferred).
  • Experience leading IT operations through significant company transitions like IPOs, rapid growth, or international expansion (preferred).
  • Hands-on experience integrating AI or automation tools into IT service delivery and support workflows (preferred).

More like this

Similar roles

Associate Director of IT Operations, GMP IT/OT

Regeneron

Troy, NY 39 days ago $126,300$241,200
IT/OT Infrastructure Microsoft OS GPO ITIL DeltaV Emerson Allen-Bradley Data Integrity Disaster Recovery Business Continuity SLAs 21 CFR Part 11 GAMP
8+ yrs exp

Director, IT Security Operations

University of Miami

Miami, FL 84 days ago
Cybersecurity Incident Response SIEM MDR Vulnerability Management end-point protection Threat Intelligence COBIT NIST 800 CISSP CISM Security Certified Ethical Hacker Cloud Security
7+ yrs exp

Director, IT Strategy

Samsung Electronics

Plano, TX 3 days ago
AWS SAP Salesforce Alteryx Tableau Azure GCP Cloud Cost Optimization IT Governance Data Privacy Agile Waterfall MS Office Enterprise Architecture Systems Integration Digital Transformation
10+ yrs exp

Senior Director, IT Head of Security Operations

Gilead Sciences

Foster City, CA 2 days ago $243,100$314,600
Identity and Access Management Endpoint Security Network Security Platform Security Application Security Vulnerability Management SIEM SAST DAST Penetration Testing Cloud Security Multi-Factor Authentication PKI SDLC NIST Cryptography Data Privacy
10+ yrs exp

Director, Network Security Operations

Pfizer

Sanford, NC +2 8 days ago $176,600$294,300
Zero Trust Firewalls SIEM IDS IPS NAC VPN AWS Azure Google Cloud NIST ISO 27001 CIS Benchmarks Incident Response Risk Management Agile Network Security Operations
8+ yrs exp Hybrid

Director IT Software Engineering

Elastic

24 days ago $199,700$315,900
Elasticsearch Kibana Logstash Elastic ML RAG React AWS GCP Azure LLM Gateway Vector Search SIEM FinOps API Design Data Modeling
10+ yrs exp