Senior HPC Support Engineer, Ethernet and AI Infrastructure

Nvidia

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
College Station, TX
Salary
$120,000–$207,000 / yr
Posted
73 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $185k
This role $164k
$107k most similar roles pay here $239k

This role pays less than 65% of similar roles. Most pay $144,350–$226,350 — the shaded band above. At the midpoint, this role pays about $164k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 896 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 876 roles with salary data.

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At a glance

TL;DR · Senior HPC Support Engineer, Ethernet and AI Infrastructure

As a Senior HPC Support Engineer - Ethernet and AI Infrastructure on the NVEX Global Technical Support team, you will serve as the primary point of contact for a prestige customer to provide comprehensive solutions for sophisticated installations, maintenance, and operations. You will perform technical research, reproduce issues, and resolve complex concerns regarding NVIDIA Ethernet Switching technologies and Spectrum-X end-to-end solutions. Your daily work involves troubleshooting Linux multi-distribution systems, managing networking protocols like TCP, UDP, BGP, OSPF, and VXLAN, and utilizing tools such as Wireshark and tcpdump. You will also collaborate with engineering and marketing teams to improve support processes. The role requires expertise in data centers, distributed systems, and containerization while integrating AI tools like Cursor or Copilot into your workflow to solve problems within large-scale networking and AI infrastructure environments.

What you'll do

  • Resolve sophisticated customer technical issues through meticulous research and reproduction on multi-distribution Linux systems.
  • Provide primary point of contact support for customers regarding NVIDIA Ethernet Switching technologies and Spectrum-X solutions.
  • Troubleshoot networking protocols using packet analysis tools like TCPDUMP and Wireshark.
  • Address customer inquiries via telephone, email, and conference calls during installation, operation, and maintenance phases.
  • Resolve hardware and OS internal issues within enterprise platforms and distributed systems.
  • Develop and document standard methodologies for internal support and R&D teams to improve support processes.
  • Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
  • Manage the end-to-end resolution of critical technical issues while maintaining high levels of customer satisfaction.

What we're looking for

  • 6+ years of experience in providing in-depth customer support and debugging for hardware and software products.
  • An academic degree in Networking, Computer Science/Engineering, Electrical Engineering, or IT (or equivalent experience).
  • Proficiency in Linux system administration and networking, including LFCS or RHCSA certifications.
  • Expertise in enterprise networking protocols including TCP, UDP, Ethernet, IP, L2, L3, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, and OSPF.
  • Ability to debug networking protocols using tools such as TCPDUMP and Wireshark.
  • Deep understanding of at least two areas: data centers, servers, distributed systems, virtualization, deep learning frameworks, or containerization.
  • Experience with large-scale networking and AI infrastructure including overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS concepts.
  • Proficiency in scripting languages such as Python, Bash, Ansible, or YAML.

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