Senior Technical Support Lead, Ethernet and AI Infrastructure

What you'll do

• Resolve sophisticated customer technical issues regarding NVIDIA InfiniBand, NVLink, and GPU technologies.
• Provide technical support for product installations, operations, maintenance, and interoperability with other vendors.
• Respond to customer inquiries via telephone, email, and conference calls to ensure high satisfaction.
• Perform meticulous research and reproduction to debug networking protocols using tools like TCPDUMP and Wireshark.
• Develop, redefine, and document standard methodologies for internal support and R&D process improvements.
• Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
• Manage networking performance and system administration across multi-distro Linux operating systems.

What we're looking for

• 8+ years of experience in customer support and debugging for large-scale networking and AI infrastructure environments.
• Academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
• Profound knowledge of networking protocols and routing including IP, L2, and L3 at a CCNP/CompTIA Networking+ and Cloud+ level.
• Ability to debug networking protocols using tools such as TCPDUMP and Wireshark.
• Configuration and operational expertise with traditional network switches/routers and Linux OS system administration at an LFCS/RHCSA level.
• Experience with containerized solutions (DCA/CKA), virtualization (KVM/ESXi), and cloud infrastructure (AWS/OCI).
• Shown use of established Agentic AI technologies like Claude, Codex, and Cursor in daily job responsibilities.
• Knowledge and experience with InfiniBand, RDMA/RoCEv2, GPU technology, and HPC data-center protocols like NCCL, MPI, and Slurm (preferred).