Senior HPC Support Engineer, InfiniBand - NVLink

Nvidia

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Redmond, WAWestford, MASanta Clara, CANew York, NY
Salary: $108,000–$172,500 / yr
Employment: Full-time
Posted: 5 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $193k

This role $140k

$93k $251k

below market most similar roles pay here above market

This role pays less than 86% of similar roles. Most pay $160,000–$226,000 — the blue band above. At the midpoint, this role pays about $140k versus about $193k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 1472 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 1109 roles with salary data.

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At a glance

TL;DR · Senior HPC Support Engineer, InfiniBand - NVLink

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The Senior HPC Support Engineer, InfiniBand - NVLink joins the NVIDIA Experience Global Technical Support team to provide comprehensive solutions for sophisticated networking product installations, maintenance, and operations. This role serves as a primary technical point of contact, resolving complex customer concerns through meticulous research, reproduction, and debugging within large-scale networking and AI infrastructure environments. Key responsibilities include responding to inquiries via telephone and email, collaborating with Engineering and Marketing teams on product requirements, and developing documented standard methodologies for support processes. Required expertise includes Linux system administration, networking protocols like IP, L2, and L3, and tools such as TCPDUMP and Wireshark. Candidates must demonstrate proficiency in InfiniBand, NVLink, GPU technology, RDMA/RoCEv2, and containerized solutions like DCA or CKA.

Skills

InfiniBand NVLink GPU Technology Linux Networking TCPDUMP Wireshark RDMA RoCEv2 NCCL MPI Slurm Python Bash AWS OCI KVM ESXi

What you'll do

Resolve sophisticated customer technical issues regarding NVIDIA InfiniBand, NVLink, and GPU technologies.
Provide end-to-end support for customers installing, operating, and maintaining products on Linux operating systems.
Respond to customer product support inquiries via telephone, email, and conference calls.
Debug networking protocols using tools such as TCPDUMP and Wireshark.
Develop, redefine, and document standard methodologies for internal support and R&D processes.
Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
Troubleshoot interoperability issues between NVIDIA products and other vendors' systems.

What we're looking for

5+ years of experience in customer support and debugging for large-scale networking and AI infrastructure environments.
Academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
Profound knowledge of networking protocols and routing including IP, L2, and L3 at a CCNP/CompTIA Networking+ and Cloud+ level.
Ability to debug networking protocols using tools such as TCPDUMP and Wireshark.
Configuration and operational expertise with traditional network switches/routers and Open platforms at an LFCS/RHCSA level.
Experience with containerized solutions at a DCA and/or CKA level, virtualization (KVM/ESXi), and cloud infrastructure (AWS/OCI).
Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
Knowledge and working experience with InfiniBand, RDMA/RoCEv2, GPU Technology, and HPC Data-Center technologies (preferred).