Senior HPC Support Engineer, Ethernet and AI Infrastructure

Nvidia

Remote Hybrid

Quick summary

Work type
Remote
Location
Memphis, TN
Salary
$108,000–$172,500 / yr
Posted
4 days ago
Nearby
3 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k
This role $140k
$93k most similar roles pay here $247k

This role pays less than 81% of similar roles. Most pay $147,981–$232,187 — the shaded band above. At the midpoint, this role pays about $140k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 928 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 916 roles with salary data.

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View all roles at Nvidia

At a glance

TL;DR · Senior HPC Support Engineer, Ethernet and AI Infrastructure

Role Posting Log in to save

Join our NVEX Global Technical Support team as a Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with a prestigious customer onsite in Memphis, TN, and remotely, focusing on data center and networking technologies. You will resolve sophisticated technical issues using Linux operating systems and NVIDIA Ethernet Switching technologies like Spectrum-X, while collaborating with Engineering, Marketing, and Support teams to enhance product requirements and support tools. Ideal candidates have over five years of experience in customer support and debugging for hardware and software products, along with a degree in Networking, Computer Science/Engineering, or Electrical/IT. Proficiency in Linux system administration, networking protocols like TCP/IP, UDP, Ethernet, and routing technologies such as BGP and OSPF is essential, alongside knowledge of AI solutions and shell scripting languages like Python and bash. This role demands intellectual curiosity, strong communication skills, and the ability to maintain high customer satisfaction levels while resolving critical issues in large-scale environments.

Skills

Linux TCP/IP Wireshark Docker Kubernetes Python bash Ansible NVIDIA_Spectrum-X BGP OSPF VXLAN EVPN RoCE QoS CCONP CCIE JNCIE-DC/ENT RHCE LFCS NCP-AII/AIO/AIN CI/CD

What you'll do

  • Resolve sophisticated customer concerns and technical issues related to NVIDIA Ethernet Switching technologies.
  • Troubleshoot and debug complex networking protocols using tools like TCPDUMP and Wireshark.
  • Collaborate with engineering teams to provide feedback on product requirements and support improvements.
  • Develop and document standard methodologies for internal teams regarding support processes.
  • Maintain high customer satisfaction by effectively resolving issues during installation, operation, or maintenance.

What we're looking for

  • 5+ years of in-depth customer support and debugging experience for hardware and software products.
  • Profound knowledge of networking technologies including TCP/IP, Ethernet, BGP, OSPF, VXLAN, EVPN.
  • Strong Linux OS skills with system administration and networking certifications like RHCE or LFCS.
  • Experience resolving issues in large-scale AI infrastructure environments using overlay technologies.
  • Demonstrated use of AI solutions such as ChatGPT, Cursor, Gemini in daily work routines.
  • Ability to debug network protocols using tools like TCPDUMP and Wireshark effectively.

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