This role pays less than
88%
of similar roles. Most pay
$151,018–$222,000
— the shaded band above.
At the midpoint, this role pays about
$140k
versus about
$187k
for comparable roles.
Based on 240 similar postings.
Employer
About Nvidia
Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing
Nvidia currently has
1388 open roles
on FindRole.
Listed pay typically runs
$184,000–$287,500
across 1103 roles with salary data.
Senior HPC Support Engineer - Ethernet and AI Infrastructure joins the NVEX Global Technical Support team to provide comprehensive solutions for sophisticated installations, maintenance, and operations of groundbreaking networking products. This role serves as the primary point of contact for a prestige customer, involving technical troubleshooting, research, and issue resolution via phone, email, or conference calls. The position focuses on NVIDIA Ethernet Switching technologies and End-to-End Solutions like Spectrum-X within Linux multi-distro environments. Key responsibilities include collaborating with Engineering and Marketing teams to improve support processes and documenting standard methodologies. Required expertise includes networking protocols such as TCP, UDP, BGP, and OSPF; Linux system administration; and packet analysis using Wireshark or TCPDUMP. Candidates should possess experience in data centers, distributed systems, and containerization while utilizing AI tools like ChatGPT or Copilot to resolve complex hardware and software issues.
Resolve complex technical issues and customer concerns regarding NVIDIA Ethernet Switching technologies and Spectrum-X solutions.
Provide on-site technical support, debugging, and issue resolution at the customer location in Memphis.
Troubleshoot hardware and software issues across multi-distribution Linux operating systems.
Analyze network traffic and protocols using tools like TCPDUMP and Wireshark to resolve connectivity problems.
Act as the primary point of contact for customers regarding installation, operation, maintenance, and interoperability.
Develop and document standard methodologies for internal support and R&D teams to improve support processes.
Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
Manage high-level resolution for critical issues while maintaining high levels of customer satisfaction.
What we're looking for
5+ years of experience providing in-depth customer support and debugging for hardware and software products.
An academic degree in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Proficiency in Linux system administration and networking across multiple distributions.
Expertise in enterprise networking protocols including TCP, UDP, Ethernet, IP, L2, L3, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, and OSPF.
Ability to debug networking protocols using tools such as TCPDUMP and Wireshark.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, or containerization.
Experience in large-scale networking and AI infrastructure with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE, and QoS concepts (preferred).
Relevant certifications such as CCIE, JNCIE-DC/ENT, RHCE, LFCS, or NCP-AII/AIO/AIN (preferred).