Senior HPC Support Engineer, InfiniBand - NVLink

Nvidia

Confirmed live today Trusted

Quick summary

Work type
On-site
Location
Westford, MADurham, NCRedmond, WASanta Clara, CANew York, NY
Salary
$108,000–$172,500 / yr
Employment
Full-time
Posted
83 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $198k
This role $140k
$92k $254k
below market most similar roles pay here above market

This role pays less than 89% of similar roles. Most pay $161,250–$234,362 — the blue band above. At the midpoint, this role pays about $140k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 1623 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 1110 roles with salary data.

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At a glance

TL;DR · Senior HPC Support Engineer, InfiniBand - NVLink

The Senior HPC Support Engineer, InfiniBand - NVLink joins the NVIDIA Experience Global Technical Support team to provide comprehensive solutions for sophisticated networking product installations, maintenance, and operations. This role serves as a primary point of contact for customers, resolving technical issues through meticulous research, reproduction, and debugging across multi-distro Linux operating systems. Key responsibilities include troubleshooting NVIDIA InfiniBand, NVLink, and GPU technologies, collaborating with Engineering and Marketing teams, and documenting standard support methodologies. Candidates must possess deep expertise in networking protocols, IP, L2, and L3 routing, alongside proficiency in tools like TCPDUMP and Wireshark. Required skills include Linux system administration, containerized solutions, virtualization, and cloud infrastructure. The role specifically addresses technical challenges within large-scale networking and AI infrastructure environments.

What you'll do

  • Resolve sophisticated customer technical issues regarding NVIDIA InfiniBand, NVLink, and GPU technologies.
  • Provide technical support via telephone, email, and conference calls to address product inquiries.
  • Debug networking protocols using tools such as TCPDUMP and Wireshark.
  • Troubleshoot customer issues during installation, operation, maintenance, and multi-vendor interoperability.
  • Develop and document standard methodologies for internal support and R&D process improvements.
  • Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
  • Manage Linux OS system administration and performance for multi-distribution environments.

What we're looking for

  • 5+ years of experience in customer support and debugging for large-scale networking and AI infrastructure environments.
  • Academic degree in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
  • Profound knowledge of networking protocols and routing including IP, L2, and L3 at a CCNP/CompTIA Networking+ and Cloud+ level.
  • Ability to debug networking protocols using tools such as TCPDUMP and Wireshark.
  • Configuration and operational expertise with traditional network switches/routers and Open platforms at an LFCS/RHCSA level.
  • Experience with containerized solutions at a DCA and/or CKA level, virtualization (KVM/ESXi), and cloud infrastructure (AWS/OCI).
  • Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
  • Knowledge and working experience with InfiniBand, RDMA/RoCEv2, GPU Technology, and HPC Data-Center technologies (preferred).

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