Senior HPC Support Engineer, Ethernet and AI Infrastructure

Nvidia

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Redmond, WAWestford, MADurham, NCSanta Clara, CA
Salary: $108,000–$172,500 / yr
Employment: Full-time
Posted: 4 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $191k

This role $140k

$93k $250k

below market most similar roles pay here above market

This role pays less than 90% of similar roles. Most pay $158,425–$223,750 — the blue band above. At the midpoint, this role pays about $140k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 1472 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 1109 roles with salary data.

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At a glance

TL;DR · Senior HPC Support Engineer, Ethernet and AI Infrastructure

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The Senior HPC Support Engineer - Ethernet and AI Infrastructure joins the NVEX Global Technical Support team to provide comprehensive solutions for sophisticated networking product installations, maintenance, and operations. This role involves resolving complex customer concerns through meticulous research and reproduction, specifically focusing on NVIDIA Ethernet Switching technologies and End-to-End Solutions like NVIDIA Spectrum-X. You will debug networking protocols using TCPDUMP and Wireshark, manage Linux multi-distro systems, and collaborate with Engineering and Marketing teams to improve product requirements. Required expertise includes networking protocols such as TCP, UDP, Ethernet, IP, BGP, and OSPF. Candidates must demonstrate proficiency in data centers, distributed systems, and containers like Docker or Kubernetes. The role addresses technical challenges within large-scale networking and AI infrastructure environments using RoCE, VXLAN, and EVPN.

Skills

Networking Linux TCP UDP Ethernet IP BGP OSPF VXLAN EVPN RoCE TCPDUMP Wireshark Python Bash Ansible Docker Kubernetes NCCL MPI Slurm YAML Shell Scripting

What you'll do

Resolve sophisticated customer technical issues through meticulous research and reproduction on Linux systems.
Provide support for NVIDIA Ethernet Switching technologies and Spectrum-X end-to-end solutions.
Respond to customer product inquiries via telephone, email, and conference calls.
Troubleshoot issues during installation, operation, maintenance, and interoperability with third-party vendors.
Provide feedback to engineering and marketing teams regarding product requirements and customer experience.
Develop and document standard methodologies for internal support and R&D process improvements.
Debug networking protocols using tools like TCPDUMP and Wireshark.

What we're looking for

5+ years of experience providing in-depth customer support and debugging for hardware and software products.
Academic degree in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Profound knowledge of networking protocols and routing including TCP, UDP, Ethernet, IP, L2, L3, ARP, STP, LACP, MLAG, IGMP, PIM, and BGP/OSPF.
Linux OS system administration and networking skills, including the ability to debug protocols using TCPDUMP and Wireshark.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, or containers.
Demonstrated use of established Agentic AI technologies such as Claude, Codex, or Cursor in daily job responsibilities.
Knowledge and experience with large-scale networking/AI infrastructure, overlay technologies, RoCE, QoS, and HPC technologies (preferred).
Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, or NCP-AII/AIO/AIN (preferred).

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