Senior Growth Operations Specialist, Commercial

SentinelOne

Confirmed live 2 days ago High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Costa Rica
Posted: 3 days ago
Freshness: Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $173k

$123k most similar roles pay here $222k

This listing doesn't post a salary. Most similar roles pay $132,500–$212,625.

Based on 240 similar postings.

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About SentinelOne

SentinelOne is a cybersecurity company that provides an AI-powered extended detection and response (XDR) platform. Its Singularity platform delivers autonomous endpoint, cloud, and identity protection for enterprises.

SentinelOne currently has 6 open roles on FindRole.

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At a glance

TL;DR · Senior Growth Operations Specialist, Commercial

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As a Senior Growth Operations Specialist, Commercial, you will serve as the operational backbone for lifecycle and expansion campaigns across Enterprise and Scale customer segments. You will translate high-level strategies into executed, measurable motions by managing data, tooling, workflows, and reporting to support Net Revenue Retention targets. Your daily responsibilities include building campaign infrastructure like audience segmentation and trigger logic, configuring marketing automation and customer success tools, and maintaining data hygiene within Salesforce. You will also develop performance dashboards, document runbooks, and manage automated lead routing. The role requires expertise in marketing or growth operations for B2B SaaS, proficiency with platforms such as Gainsight, Totango, or HubSpot, and strong data fluency involving advanced spreadsheets and basic SQL. This position addresses the challenge of scaling complex customer lifecycle programs within the cybersecurity domain.

Skills

Salesforce HubSpot Gainsight Totango SQL Marketing Automation Data Modeling Reporting Data Pipelines B2B SaaS Customer Success Operations Growth Operations Spreadsheets

What you'll do

Build and maintain campaign infrastructure including audience segmentation, list management, and trigger logic across the customer lifecycle.
Configure and QA automated campaigns to ensure they execute on the correct accounts at the appropriate times.
Manage the marketing automation and customer success tooling stack for journey setup and lead routing.
Instrument end-to-end tracking for every campaign interaction to attribute results to Net Revenue Retention goals.
Create dashboards to monitor campaign performance, pipeline health, and program ROI for leadership visibility.
Operationalize handoffs between CSMs, Renewals, and Sales teams by creating documented workflows and templates.
Maintain data hygiene and manage pipelines across customer success and marketing automation platforms like Salesforce.
Develop runbooks and standardized playbooks to ensure scalable execution of campaigns across different segments.

What we're looking for

3 to 5 years of experience in Marketing, Growth, Customer Success, or Lifecycle Operations in B2B SaaS.
Hands-on configuration experience with customer success and marketing automation platforms like Gainsight, Totango, HubSpot, or Salesforce.
Strong data fluency including dashboard management, attribution logic, advanced spreadsheets, and basic SQL.
Ability to translate ambiguous ideas into documented, repeatable, and scalable workflows.
Experience supporting Enterprise or Mid-Market/Scale segments (preferred).
Experience in the IT or cybersecurity industry, a hyper-growth startup, or SaaS provisioning/onboarding roles (preferred).
Platform administration or configuration certifications for Salesforce, Gainsight, or HubSpot (preferred).
Experience building attribution, reporting, or automation infrastructure for lifecycle programs (preferred).