Senior Engineer, International Product Support Engineering

Dell Technologies

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Cork, Cork, Ireland
Salary: $65,705–$85,030 / yr
Posted: 13 days ago
Freshness: Confirmed live yesterday
Nearby: 12 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k

This role $75k

$50k most similar roles pay here $209k

This role pays less than 99% of similar roles. Most pay $137,000–$177,250 — the shaded band above. At the midpoint, this role pays about $75k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 73 open roles on FindRole.

Listed pay typically runs $164,025–$225,750 across 64 roles with salary data.

Most-posted roles

View all roles at Dell Technologies

At a glance

TL;DR · Senior Engineer, International Product Support Engineering

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As a Senior Engineer - International Product Support Engineering, you will join the International Product Support team to investigate and resolve complex product issues across the Enterprise PowerEdge Server and AI portfolio. You will work closely with Technical Support, Engineering, Quality teams, and technology partners to identify field-reported defects, characterize hardware and software failures, and drive resolution strategies for global customers. Your daily responsibilities include documenting technical findings, representing customer needs in corrective action initiatives, and collaborating with developers and vendors to improve product quality. The role requires experience with enterprise hardware, software, or networking solutions, specifically involving technologies such as Ethernet, TCP/IP, NC-SI, FC, iSCSI, or Infiniband. You will solve technical problems related to server platforms and AI solutions while ensuring high-quality outcomes for the global customer base through proactive troubleshooting and knowledge sharing.

What does a Engineer earn?

Median $179875 from 254 postings across 58 companies.

See salary data

Skills

Ethernet TCP/IP NC-SI iSCSI Infiniband PowerEdge Server AI Solutions Hardware Software Networking Technical Support Product Support

What you'll do

Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms.
Lead the resolution of complex technical issues with global support teams, partners, and customers.
Characterize, validate, and identify field-reported defects in collaboration with developers and vendors.
Represent customer needs during engineering corrective action and continuous improvement initiatives.
Document technical findings and resolution strategies to facilitate knowledge sharing and product improvements.
Analyze potential product defects reported by Technical Support teams or through hands-on experience.

What we're looking for

Experience working with enterprise hardware, software, or networking solutions.
Experience with networking and communications technologies such as Ethernet, TCP/IP, NC-SI, FC, iSCSI, or Infiniband.
A desire to work with Dell customers.
An undergraduate degree in Electrical Engineering, Computer Engineering, or Computer Science (preferred).