Senior Director of Product Knowledge & Experience

Fiserv

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Quick summary

Work type
On-site
Location
Alpharetta, GA
Posted
4 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $223k
$173k $270k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $185,612–$260,550.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 115 open roles on FindRole.

Listed pay typically runs $124,000–$198,000 across 77 roles with salary data.

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At a glance

TL;DR · Senior Director of Product Knowledge & Experience

The Senior Director of Product Knowledge & Experience will lead a team of product managers and owners to transform a traditional developer site into a modern, intelligent destination for the global orchestration platform. This role involves owning the vision, strategy, and multiyear roadmap to create an authoritative hub where developers, merchants, and partners can discover, learn, and build. Key responsibilities include designing persona-based journeys, building machine-readable information architecture, and developing AI-assisted experiences like conversational guidance and intelligent search. The successful candidate will utilize expertise in APIs, SDKs, headless CMS, and taxonomy to solve complex integration and support problems. This position requires deep domain knowledge in payments, fintech, or commerce platforms to manage the technical transition toward an API-first, AI-driven developer ecosystem.

What you'll do

  • Set the vision, strategy, and multiyear roadmap for the product knowledge and builder experience.
  • Transform the developer site into a modern, inclusive digital product and authoritative destination.
  • Design persona-based journeys to guide users from discovery through integration and operations.
  • Build an information architecture and reusable, machine-readable content for human and AI channels.
  • Develop AI-assisted experiences including conversational guidance, intelligent search, and guided onboarding.
  • Lead and develop a team of product managers and owners across various experience domains.
  • Represent product work and investment cases to senior executives and the broader industry.

What we're looking for

  • Must possess valid and unrestricted U.S. work authorization.
  • Bachelor’s degree or higher in a related field, or equivalent education, experience, or military experience.
  • 12 years in product management or digital product leadership for developer, knowledge, or enterprise digital platforms.
  • 8 years of experience leading product teams.
  • Experience in payments, fintech, commerce platforms, banking, or API-first products.
  • Experience leading digital transformation with knowledge of developer ecosystems and modern content platforms.
  • Track record of defining and presenting product vision, strategy, roadmaps, and investment cases to senior executives.
  • Experience modernizing a developer portal, documentation site, or enterprise knowledge experience (preferred).

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