Senior Director, Crisis Management

What you'll do

• Lead the strategic response for major network disruptions to restore services rapidly across global command centers and regional hubs.
• Activate and manage crisis management teams based on established severity thresholds for payment network issues.
• Design and execute response frameworks specifically for transaction processing, clearing, settlement delays, and liquidity disruptions.
• Establish communication protocols and playbooks for coordinating with external partners like issuers, acquirers, and merchants during systemic events.
• Coordinate consistent customer-facing messaging across all internal departments during high-severity technical incidents.
• Facilitate complex simulations and exercises to test and validate incident response playbooks with technology and command center staff.
• Conduct post-incident reviews to identify and prioritize actionable remediation items on the product and technology roadmaps.

What we're looking for

• A Bachelor's degree or military experience is required.
• At least 7 years of experience in Risk Management are required.
• At least 3 years of experience in Operations Management are required.
• At least 3 years of experience in Project Management are required.
• At least 3 years of experience in People Management are required.
• A Master's degree in Business Management, Finance, Accounting, Economics, Mathematics, or Project Management is preferred.
• At least 10 years of experience in Risk Management or Governance is preferred.
• Relevant certifications such as Six Sigma, Agile Coach, or CRCM are preferred.