Senior Customer Success Manager

What you'll do

• Manage a portfolio of bank clients to drive measurable business outcomes and ensure long-term retention.
• Build multi-level relationships with clients to understand their goals and align them with Q2 solutions.
• Review client usage statistics and performance regularly to identify needs and position relevant products.
• Manage the contract renewal process by assessing current states and identifying opportunities for expansion.
• Develop, negotiate, and deliver proposals and contractual amendments in coordination with internal counsel.
• Provide product demonstrations and lead specific discussions regarding platform features for existing clients.
• Maintain accurate client records, including visit logs and risk ratings, within Salesforce.
• Advocate for system enhancements by providing feedback to the Product Team based on client input.

What we're looking for

• Minimum of 8 years of Business to Business or Business to Consumer relationship management experience.
• Bachelor's degree required.
• Banking or banking software experience is required.
• Proven executive relationship building skills and experience maneuvering within C-level structures of large accounts.
• Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environments.
• Must be fluent in written and oral English.
• Authorization to work for any employer in the U.S. is required.
• At least 4 years of direct experience managing strategic accounts (preferred).