Senior Customer Success Manager

MongoDB

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Tel Aviv, Israel
Posted: 36 days ago
Freshness: Confirmed live yesterday
Nearby: 6 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $189k

$136k most similar roles pay here $239k

This listing doesn't post a salary. Most similar roles pay $160,775–$216,362.

Based on 240 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

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As a Senior Customer Success Manager, you will serve as a strategic advisor and primary point of contact for MongoDB end users, managing a portfolio of high-value accounts. You will be responsible for guiding customers through their journey to accelerate time-to-value, overseeing technical success plans, and proactively mitigating risks by designing custom remediation plans. Your daily work involves conducting executive business reviews, identifying growth opportunities, and collaborating with Sales, Professional Services, and Product teams to resolve complex issues and inform the product roadmap. The role requires proficiency in Hebrew and English, along with a strong aptitude for database, cloud, and infrastructure technologies. You will utilize tools like Gainsight and Salesforce.com while building new processes to improve the Customer Success program. This role solves critical technical challenges by ensuring customers successfully adopt and scale their MongoDB environments.

Skills

MongoDB MongoDB Atlas Infrastructure Salesforce.com Gainsight Technical Account Management

What you'll do

Act as a strategic advisor providing guidance on MongoDB best practices and overall technology strategy for customers.
Guide customers through the journey from initial commitment to active consumption and technical maturity.
Proactively identify and mitigate technical risks by designing custom remediation plans for complex accounts.
Resolve high-stakes customer issues and de-escalate critical complaints involving financial impacts or outages.
Collect customer feedback and roadblocks to inform product engineering and internal leadership on roadmap improvements.
Develop and execute long-term account plans to mitigate risk and drive growth across a portfolio of accounts.
Lead executive business reviews with C-suite leaders to align technical solutions with business objectives.
Contribute to the Customer Success program by creating new processes, training others, and mentoring team members.

What we're looking for

Must have 7+ years of experience in Customer Success, Technical Account Management, or Professional Services for a technical product.
Must have 4+ years of experience managing customer health and revenue for a portfolio of Forbes Global 2000 accounts.
Must be fluent in both Hebrew and English.
Must be based in Tel Aviv to accommodate the hybrid working model.
Must demonstrate an aptitude for learning complex technical concepts related to databases, cloud, and infrastructure.
Must have a demonstrated history of continuing technical education, such as MongoDB DBA tracks or hyperscaler certifications.
Must possess the ability to work autonomously and take full ownership of customer portfolios and high-stakes escalations.
Must exhibit an entrepreneurial mindset to develop new processes and advocate for customers internally.

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