As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Senior Software Development Test Engineer (Sr. SDET) to join our Platforms Team. In this role, you’ll help deliver the quality and performance of large scale, big data, multi-platform s/w products that includes web, API and mobile application interfaces. Incumbents in this position are experienced, hands on and self-motivated engineers who can work collaboratively in a continuous integration environment. As an Sr.SDET, you will focus on contributing to the development of automated functional integration tests and end to end tests in an Agile environment.

Responsibilities:

• Tests complex API, web and mobile based applications that reference database back-end systems.
• Creates and maintains automated test cases, executes test suites, reviews and diagnoses reported bugs, and ensures overall system quality prior to a customer release.
• Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value added feedback.
• Works with the engineering teams to derive testing requirements throughout the development cycle.
• Reproduces, debugs, and isolates problems and verify fixes.
• Works closely with software developers to create software artefacts including test plans, test cases, test procedures and test reports.
• Works cross functional areas with internal partner engineering teams in a disciplined agile environment.
• Estimates own testing tasks and works productively with minimum supervision while showing excellent team attitude.
• Represents team leadership and provides technical guidance and training to junior test personnel.
• Participates in the performance testing and analysis framework for a web services architecture.
• Design and implement performance test strategies (Good to have) using industry-standard tools and frameworks to validate scalability, reliability, and responsiveness under load.
• Hands-on experience with performance testing tools like K6 and observability platforms such as Grafana, Prometheus, with a foundational understanding of performance engineering concepts (Good to have).

EXPERIENCE AND KNOWLEDGE:

• Typically requires a degree in Software Engineering, Computer Science or related technical discipline such as Science or Engineering and 5+ years of experience, preferably in either a Software Development Engineer or (SDET) Software Development Engineer in Test role
• Must have an understanding and ability to develop code in Python.
• Some experience in API testing from SOAP, RESTful is required.
• Good experience with XML, Databases and SQL.
• Hands-on experience with Linux, Windows, and/or mobile devices.
• Must have strong analytical and problem-solving skills as well as the ability to analyse complex problems in large systems.
• Experience with Test processes, open source test frameworks, test design strategies, writing test cases, and automating tests in Java with frameworks like JUnit/TestNG, Selenium with Python is preferred.
• Analyze performance bottlenecks and optimize system behavior by identifying latency issues, resource constraints, and inefficiencies across application layers and infrastructure.
• Design and implement performance test strategies (Good to have) using industry-standard tools and frameworks to validate scalability, reliability, and responsiveness under load.
• Hands-on experience with performance testing tools like K6 and observability platforms such as Grafana, Prometheus, with a foundational understanding of performance engineering concepts (Good to have).
• Must be detail oriented, analytical and creative thinker with passion for quality and test automation.
• Strong collaboration, negotiation and influencing skills.
• Experience leading ambiguous situations, dealing with technical issues and coming up with effective solutions to ensure customer project deliverables.
• Experience with Jenkins or other continuous integration systems.
• Experience with tools & applications such as JIRA, Confluence, Git.
• Must have previous experience with requirements, defect, functional, and performance management systems.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Are you an ambitious and adaptable Lead Software Engineer ready to make a real impact? Q2 is looking for a passionate developer to join our dynamic Engineering Development group in Bangalore. You’ll dive into the world of fintech, collaborating to design, implement, and support cutting-edge solutions that empower our clients. This role offers an opportunity to shape the future of digital banking by enhancing the Q2 platform with innovative solutions. Ideal candidates are self-starters with a tinkering spirit and a passion for pushing technological boundaries in a fast-paced environment.RESPONSIBILITIES
• Adhere strictly to lean software development and continuous delivery methodologies.
• Research, architect, and build sub-systems that integrate seamlessly with existing and new platforms.
• Break down complex requirements into manageable units of work.
• Thrive within a small, highly skilled, and motivated team.
• Apply advanced design patterns and technologies appropriately without over-engineering solutions.
• Develop high-quality software with a balanced approach to test automation.
• Ensure compliance with all security, availability, confidentiality, and privacy policies and controls.
• Communicate and document technical efforts for both technical and non-technical audiences.
• Mentor and coach junior engineers to maintain a culture of performant and maintainable code.
• Coordinate with globally distributed teams to align product needs and dependencies.
EXPERIENCE AND KNOWLEDGE
• Degree in Computer Science, Information Systems, or equivalent experience.
• 9+ years of professional experience in software engineering.
• Full-stack .NET development expertise (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Strong communication, coordination, and decision-making skills.
• Domain experience in the banking industry is a plus.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Are you an ambitious and adaptable Staff Software Engineer ready to make a real impact? Q2 is looking for a passionate developer to join our dynamic Engineering Development group in Bangalore. You’ll dive into the world of fintech, collaborating to design, implement, and support cutting-edge solutions that empower our clients. This role offers an opportunity to shape the future of digital banking by enhancing the Q2 platform with innovative solutions. Ideal candidates are self-starters with a tinkering spirit and a passion for pushing technological boundaries in a fast-paced environment. Our back-end is built using ASP.NET Core and C#. We embrace open source software both as consumers and contributors. We are looking for a full-stack developer that has exceptional front-end talent.

RESPONSIBILITIES
• Adhere strictly to lean software development and continuous delivery methodologies.
• Research, architect, and build sub-systems that integrate seamlessly with existing and new platforms.
• Break down complex requirements into manageable units of work.
• Thrive within a small, highly skilled, and motivated team.
• Apply advanced design patterns and technologies appropriately without over-engineering solutions.
• Develop high-quality software with a balanced approach to test automation.
• Ensure compliance with all security, availability, confidentiality, and privacy policies and controls.
• Communicate and document technical efforts for both technical and non-technical audiences.
• Mentor and coach junior engineers to maintain a culture of performant and maintainable code.
• Coordinate with globally distributed teams to align product needs and dependencies.
EXPERIENCE AND KNOWLEDGE
• Degree in Computer Science, Information Systems, or equivalent experience.
• 9+ years of professional experience in software engineering.
• Full-stack .NET development expertise (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Strong communication, coordination, and decision-making skills.
• Domain experience in the banking industry is a plus.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY Q2 is seeking a highly skilled Lead DevOps Engineer with strong backend and Azure cloud engineering expertise, a commitment to technical excellence, and a passion for building scalable systems that empower engineering teams. This role is well-suited for an engineer who enjoys solving complex problems at scale, taking ownership of critical systems, and mentoring others. As a Lead DevOps Engineer on the Helix team, you will design, build, and evolve high-quality software solutions that support Q2’s core SaaS technology platforms. You will focus on developing and maintaining cloud-based services, internal engineering systems, and shared capabilities used across multiple product teams. You will work on high-volume, business-critical systems using modern software engineering practices, cloud-native architectures, and agile methodologies. Your work will directly improve system reliability, developer productivity, and customer outcomes. RESPONSIBILITIES • Collaborate with your team through asynchronous communication, video calls, or in-person meetings as needed • Apply your combined DevOps and Software Engineering expertise to tackle a wide range of tasks, from quick fixes to complex implementations, all based on priority • Ensure compliance with security, availability, confidentiality, and privacy policies and controls at every stage of your work • Provide technical leadership by mentoring teammates, sharing knowledge, and promoting best practices across the team and organization EXPERIENCE AND KNOWLEDGE • Typically requires a Bachelor's degree in Computer Science or related field and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience • Proficiency in Python and SQL • Familiarity with modern data platform technologies such as Snowflake, Airflow, DBT, Apache Spark • Hands-on experience with Azure Resource Manager, Azure DevOps, Docker, CI/CD pipelines • Infrastructure as Code experience using Terraform • Experience with containerized development and orchestration using Kubernetes or Nomad • Networking and platform observability skills • System administration and automating SDLC processes for SaaS platforms This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Mission In 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do. Vision Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders. To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking. We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire. Values Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles. These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years. Building something different and special takes the right kind of people, and we hope you’ll join our team.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Are you an ambitious and adaptable Lead Software Engineer ready to make a real impact? Q2 is looking for a passionate developer to join our dynamic Engineering Development group in Bangalore. You’ll dive into the world of fintech, collaborating to design, implement, and support cutting-edge solutions that empower our clients. This role offers an opportunity to shape the future of digital banking by enhancing the Q2 platform with innovative solutions. Ideal candidates are self-starters with a tinkering spirit and a passion for pushing technological boundaries in a fast-paced environment.

RESPONSIBILITIES
• Adhere strictly to lean software development and continuous delivery methodologies.
• Research, architect, and build sub-systems that integrate seamlessly with existing and new platforms.
• Break down complex requirements into manageable units of work.
• Thrive within a small, highly skilled, and motivated team.
• Apply advanced design patterns and technologies appropriately without over-engineering solutions.
• Develop high-quality software with a balanced approach to test automation.
• Ensure compliance with all security, availability, confidentiality, and privacy policies and controls.
• Communicate and document technical efforts for both technical and non-technical audiences.
• Mentor and coach junior engineers to maintain a culture of performant and maintainable code.
• Coordinate with globally distributed teams to align product needs and dependencies.

EXPERIENCE AND KNOWLEDGE
• Degree in Computer Science, Information Systems, or equivalent experience.
• 8-12 years of professional experience in software engineering.
• Full-stack Python or Golang development expertise.

• SQL Server, C#, .NET, HTML/CSS, JavaScript
• Familiarity with Microservices Architecture, MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Strong communication, coordination, and decision-making skills.
• Domain experience in the banking industry is a plus.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Software Engineer experienced in team-based development. As part of the Engineering Development group, you will work individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform. Ideal candidates are self-motivated, enjoy tinkering, and are comfortable learning rapidly while engineering solutions using a mix of open technologies and proprietary frameworks.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.

EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 5–8 years of software development experience.

• Proficiency in Golang or Python or Java and SQL.

• Expert in API Design and Development, RestAPI's and Backend Services.
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an ambitious and adaptable Software Developer with strong hands-on experience in team-based development and data-driven systems. In this role, you will actively contribute to the design, development, implementation, and support of custom software solutions across the Q2 platform. You will work across front-end, back-end, and data-centric components, integrating with internal systems, external services, and intelligent automation solutions.

This role offers the opportunity to deepen your technical expertise in modern software engineering, data pipelines, and AI/ML-enabled solutions, while collaborating closely with peers in a fast-paced, Agile environment to deliver secure, scalable, and high-quality software.

RESPONSIBILITIES

• Design, implement, integrate, and test software solutions of moderate complexity across the Q2 platform.
• Develop and maintain both backend services and data processing workflows, including ETL pipelines.
• Deliver reliable solutions in live production systems, working both independently and collaboratively.
• Support and maintain custom features, including debugging, performance tuning, and root-cause analysis, with occasional on-call availability.
• Apply strong debugging skills to identify, troubleshoot, and resolve complex production and data issues.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Contribute to data analysis and model-driven features, including exploratory data analysis (EDA) and ML integration.
• Collaborate on AI-powered and agent-based solutions, leveraging modern LLM frameworks and tooling.
• Assist and mentor teammates by sharing best practices, conducting code reviews, and providing technical guidance.

EXPERIENCE AND KNOWLEDGE

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field with 3+ years of relevant experience.
• Strong proficiency in Python and SQL.
• Solid experience in web/tool development and backend service development.
• Strong debugging and troubleshooting skills
• Familiarity with Large Language Models (LLMs) and modern AI workflows.
• Understanding of the full software development life cycle (SDLC) and service-oriented/microservices architectures.
• Experience working in an Agile/Scrum development environment.
• Strong analytical thinking, problem-solving, and communication skills.
• Occasional availability for on-call/emergency support; ability to work flexible

Additional / Preferred Skills

• ETL fundamentals and experience building or maintaining data pipelines.
• Hands-on experience with Python ML and data libraries, including:
• NumPy
• Pandas
• Scikit-learn
• XGBoost
• Experience performing Exploratory Data Analysis (EDA) to derive insights and support data-driven features.
• Working knowledge of Machine Learning concepts and model lifecycle integration.
• Exposure to or experience with Agentic AI architectures, MCP tools, and AI orchestration frameworks.
• Understanding of secure, scalable, and production-ready AI/ML system design.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Job Description

We are seeking a Developer Experience Platform Engineer to help build and maintain the internal platforms that enable our engineering teams to deliver high-quality software faster and more reliably. This role focuses on creating shared services, automating infrastructure, and improving developer experience across the organization.

You’ll work alongside experienced engineers to shape our platform strategy, contribute to our cloud-native infrastructure, and ensure the underlying systems are secure, observable, and scalable.

Key Responsibilities

• Build and support cloud infrastructure and Nomad or Kubernetes-based platforms used by internal engineering teams.
• Develop and maintain automation and tooling for infrastructure provisioning, deployment pipelines, and environment management.
• Collaborate with product and engineering teams to enable self-service capabilities through APIs, templates, and internal tooling.
• Ensure platform components are well-documented, observable, and meet reliability and security best practices.
• Participate in the team’s on-call rotation and contribute to incident response and root cause analysis.
• Continuously look for opportunities to reduce toil, increase efficiency, and improve developer experience.
• Work individually and collaboratively to deliver solutions in live production systems

Qualifications Required:

• 3+ years of experience in software, infrastructure, or SRE engineering roles.
• Hands-on experience with cloud platforms (AWS, GCP, or Azure).
• Solid understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with infrastructure as code (e.g., Terraform, Pulumi, or CloudFormation).
• Experience with CI/CD pipelines and automation tools (e.g., GitLab CI, Jenkins, or GitHub Actions).
• Experience in all aspects of the software development life cycle
• Proficiency in atleast one programming languages such as Python, Java, or Go - Must have.
• Strong problem-solving and collaboration skills.

Preferred:

• Exposure to GitOps workflows and tools (e.g., ArgoCD, Flux).
• Experience with observability tools such as Prometheus, Grafana, or Datadog.
• Understanding of networking, RBAC, secrets management, and service discovery in cloud-native environments.
• Ability to work flexible hours when necessary for deadlines and off-hours installations
• Build and support cloud infrastructure and Nomad or Kubernetes-based platforms used by internal engineering teams.
• Develop and maintain automation and tooling for infrastructure provisioning, deployment pipelines, and environment management.
• Collaborate with product and engineering teams to enable self-service capabilities through APIs, templates, and internal tooling.
• Ensure platform components are well-documented, observable, and meet reliability and security best practices.
• Participate in the team’s on-call rotation and contribute to incident response and root cause analysis.
• Continuously look for opportunities to reduce toil, increase efficiency, and improve developer experience.
• Work individually and collaboratively to deliver solutions in live production systems

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Senior Software Engineer

Role Overview

This role plays a key technical role within the AI Producer Team, responsible for building and operating Q2’s agentic AI ecosystem (AI agents, reusable AI framework, shared data connectors, and governance-aligned delivery). This role focuses on implementing scalable agentic workflows, RAG pipelines, and backend systems that meet enterprise production standards.

The engineer will work within the established AI framework and contribute to evolving shared components while partnering with Staff and Senior Staff engineers on design and execution.

Key Responsibilities

Build & Productionize AI Agents

• Implement agentic workflows using planner–executor or tool-calling architectures.
• Develop RAG pipelines integrating enterprise data sources.
• Implement chunking, embedding pipelines, metadata filtering, and retrieval logic.
• Integrate agents with internal systems (GitLab, Snowflake, logs, documentation systems, monitoring tools, etc.).
• Convert POCs into stable, scalable, production-ready services.

Ensure Production-Grade Engineering

• Implement observability (metrics, tracing, logging) for AI agents.
• Add guardrails and fallback mechanisms to reduce hallucination and failure impact.
• Support evaluation frameworks (offline + online).
• Optimize latency, token usage, and cost efficiency.
• Ensure security, privacy, and data handling standards are followed.

Contribute to Shared AI Platform

• Build reusable utilities and modules within the shared AI framework.
• Participate in architecture and design discussions.
• Improve retrieval quality using metrics like precision, recall, and grounding confidence.
• Identify and mitigate common RAG failure modes.

Collaboration & Continuous Improvement

• Work with domain teams to refine production requirements.
• Incorporate user feedback post-launch.
• Participate in code reviews and technical documentation.

Required Qualifications

Education & Experience

• A four-year bachelor’s degree in computer science, Software Engineering, Information Technology, or a related technical field.
• 5–8 years of experience developing backend or distributed systems in production environments.
• Practical experience building or integrating LLM-based systems (e.g., RAG pipelines, vector search integrations, agent workflows).
• Experience implementing observability, testing, and reliability improvements in production systems.
• Proven track record delivering high-quality features or services at scale.

AI / Agentic Systems

• Hands-on experience implementing LLM-based systems in production or near-production environments.
• Strong understanding of RAG fundamentals:
• Embedding pipelines
• Vector search integration
• Chunking strategies
• Context window management
• Familiarity with agentic patterns (tool-calling, orchestration, multi-step workflows).
• Understanding of hallucination risks and grounding strategies.
• Exposure to evaluation and regression testing for prompts/agents.

Backend Engineering

• Strong experience building scalable backend services.
• Experience with APIs, async systems, and distributed service patterns.
• Knowledge of caching, rate limiting, idempotency, and resiliency patterns.
• Experience working with Python or equivalent backend stack.

Infrastructure

• Experience with containerization and Kubernetes.
• Familiarity with CI/CD workflows.
• Basic understanding of monitoring and production support practices.

Level Distinction

• Owns feature-level or subsystem-level delivery.
• Operates within defined architecture.
• Contributes to design but does not set cross-org standards.
• Responsible for quality of implementation and reliability.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Role Overview

This role plays a key technical leadership role within the AI Producer Team, responsible for building and operating Q2’s agentic AI ecosystem (AI agents, reusable AI framework, shared data connectors, and governance-aligned delivery).

This is a hands-on leadership role requiring deep AI systems expertise (agentic architectures + RAG + evaluation), strong backend engineering, and practical infrastructure understanding. The team operates in close partnership with governance stakeholders and business consumers across the lifecycle: Idea → Screening → Active Build → Adoption & Impact.

Key Responsibilities

Architect & Evolve the Agentic AI Ecosystem

• Design and mature a shared internal AI framework including:
• Agent/tool orchestration patterns, memory models, and guardrails
• LLM integration layer (e.g., Bedrock or equivalent)
• Retrieval systems (chunking, vector search, enterprise data integration)
• Standardize patterns to prevent duplication, manage cost, and ensure architectural consistency.

Deliver Enterprise-Grade Internal Tools

• Build and operate AI tools integrating internal data systems (logs, code, documentation, cases, GitLab, Snowflake, pipelines, Grafana, etc.).
• Ensure reliability, security, privacy, auditability, observability, and performance standards are met.

Drive Adoption & Operational Excellence

• Partner with stakeholders on enablement, documentation, rollout strategy, and feedback loops.
• Define monitoring and governance mechanisms to ensure safe scaling of AI solutions.

Measure Business Impact

• Collaborate with stakeholders to define clear success metrics during intake (time saved, cycle time reduction, automation rate, quality improvement).
• Establish measurement frameworks to track accuracy, hallucination rates, tool effectiveness, latency, and cost over time.

Required Qualifications

Education & Experience

• A four-year bachelor’s degree in computer science, Software Engineering, Information Technology, or a related technical field.
• 7+ years of experience building scalable backend or distributed systems in production environments.
• Hands-on experience designing and productionizing AI systems (agentic workflows, generative AI features, or RAG-based solutions) in enterprise or high-scale environments.
• Experience implementing evaluation mechanisms, reliability patterns, and performance optimization for AI-powered systems.
• Should have ability to own large subsystems or cross-service architectures with measurable impact.
• Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles.

AI / Agentic Systems

• Strong engineering background with recent hands-on experience productionizing AI systems.
• Deep understanding of agentic patterns: planner–executor models, tool use, orchestration, memory strategies, and guardrails.
• Strong RAG expertise:
• Designing production-grade retrieval systems integrated with vector search and enterprise data
• Improving retrieval quality using precision/recall, grounding accuracy, and relevance metrics
• Diagnosing failure modes (retrieval misses, context dilution, hallucination due to weak grounding)
• Advanced chunking strategies (semantic, hierarchical, metadata-aware)
• Experience implementing offline and online evaluation, prompt/agent regression testing, and safe rollout strategies.

Backend Engineering (Strong)

• Strong system design capabilities:
• API design, distributed systems, async/event-driven architectures
• Data modeling, caching, rate limiting, idempotency, resiliency patterns
• Experience building scalable services supporting agent workflows and policy enforcement.

Infrastructure / Platform (Practical Working Depth)

• Cloud-native fundamentals:
• Containerization, Kubernetes, CI/CD, secrets management, observability
• Performance tuning and operational reliability
• Ability to collaborate effectively with platform and security teams.

Leadership (Staff Level)

• Should have ability to drive architecture standards and cross-team alignment through influence.
• Proven experience delivering platform-level capabilities (not only feature-level systems).
• Strong decision-making under ambiguity.

Preferred Qualifications

• Experience building Enterprise grade AI platforms.
• Enterprise AI security experience (RBAC/ABAC, audit logging, data policies, prompt injection mitigation).
• Familiarity with governance workflows and executive stakeholder alignment.
• Experience managing embedding upgrades, re-indexing strategies, and embedding drift.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Software Engineer contributes to the development, integration, and operationalization of AI agents within the AI Producer Team, responsible for building and operating Q2’s agentic AI ecosystem (AI agents, reusable AI framework, shared data connectors, and governance-aligned delivery).

This role focuses on implementing well-defined components of agentic workflows and backend services under guidance from senior engineers. The engineer will gain hands-on exposure to production AI systems while ensuring engineering rigor and reliability.

Key Responsibilities

Implement AI Workflow Components

• Develop components of RAG pipelines (data ingestion, chunking, embeddings).
• Implement integrations with internal systems.
• Build API endpoints supporting agent execution.
• Assist in implementing tool-calling logic under guidance.

Support Reliability & Testing

• Write unit, integration, and regression tests.
• Implement logging and monitoring hooks.
• Debug agent failures and retrieval mismatches.
• Support evaluation runs and assist in analyzing results.

Platform & Code Quality Contribution

• Contribute to shared AI utilities.
• Follow established architectural standards.
• Participate in code reviews.
• Document technical implementation details.

Education & Experience

• A four-year bachelor’s degree in computer science, Software Engineering, Information Technology, or a related technical field (or equivalent practical experience).
• 2–5 years of experience developing backend systems or APIs.
• Exposure to LLM-based development, generative AI features, or retrieval-based systems (academic, project, or production experience).
• Strong programming fundamentals and experience working in production codebases.
• Familiarity with containerized environments and modern CI/CD practices.
• Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles

AI / LLM Exposure

• Exposure to LLM-based development (projects, features, or internships).
• Basic understanding of:
• Embeddings
• Vector search
• Prompt construction
• Retrieval-based systems
• Awareness of common failure modes (hallucination, irrelevant retrieval).

Backend Engineering

• Strong coding skills in Python or equivalent.
• Experience building REST APIs or backend services.
• Understanding of software engineering fundamentals (data structures, system design basics).

Infrastructure

• Exposure to containerization (Docker).
• Familiarity with cloud environments.
• Basic understanding of CI/CD concepts.

Level Distinction

• Executes clearly scoped tasks.
• Learns and applies AI production patterns.
• Limited architectural ownership.
• Focused on high-quality implementation and growth

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
We are looking for an Integrated Operations Center (IOC) Analyst to join our team, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) has a dynamic and fast paced team of analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focues on providing exceptional support to our customers and internal teams.

A Typical Day:

• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Responsible for ensuring efficient resolution of incidents through people, process and technology
• Flexibility to work in 24*7 environment

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in Information Technology and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Must have strong organizational and multitasking skills to prioritize workload in a fast paced environment
• Must work effectively within a team environment
• Prior operations background (e.g., working in NOC, as a sysadmin, etc.)
• Experience in automation tools and procedures
• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Director
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments
• Basic knowledge of application support within multitier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• Previous experience with Linux Systems Administration
• Experience with Log Analysis/Log Analysis Tools or SIEM tools.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Senior Software Engineer experienced in team-based development. As part of the Engineering Development group, you will work individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform. Ideal candidates are self-motivated, enjoy tinkering, and are comfortable learning rapidly while engineering solutions using a mix of open technologies and proprietary frameworks.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 5–8 years of software development experience.
• Full-stack .NET development (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Proficiency in Python and SQL.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Software Engineer experienced in team-based development. As part of the Engineering Development group, you will work individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform. Ideal candidates are self-motivated, enjoy tinkering, and are comfortable learning rapidly while engineering solutions using a mix of open technologies and proprietary frameworks.RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 5–8 years of software development experience.
• Full-stack .NET development (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Proficiency in Python and SQL.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Software Developer with hands-on experience in team-based development. In this role, you will actively contribute to the design, development, implementation, and support of custom software solutions across the Q2 platform. You will work on both front-end and back-end components, integrating with internal systems and external services, ensuring that every solution is robust, scalable, and aligned with business needs. This role offers the opportunity to deepen your technical expertise while collaborating closely with peers, gaining exposure to a variety of technologies, and learning how to deliver high-quality software in a dynamic and fast-paced environment.RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a Software Engineer Manager to manage two different teams. One of the teams is a development team responsible for developing new features and functions for the Q2 SDK, which is a robust extensibility platform for the Q2 Digital Banking product. The other team is a developer support team that is responsible for handling inbound requests from external customers and developers seeking technical support for the Q2 SDK Solution. The role requires experience in the software development as well as familiarity with software support. Qualified candidates must have experience with ticket-based application support, strong communication and organization skills, development experience with Python and SQL and must show demonstrable experience managing a software development team.

Responsibilities (A Typical Day):

• Perform team and individual assessments of performance
• Use established metrics to guide the team and make adjustments to resources or processes to improve team efficiency and overall quality
• Report on project status, obstacles and remediation plans to upper management
• Ensure teams adhere to Q2 policies and processes
• Participate in roadmap and resource planning on quarterly and yearly basis
• Anticipate team needs and be proactive in ensuring teams have the tools they need to be successful.
• Facilitate our Agile SDLC by hosting dialy standups, grooming and planning meetings
• Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform
• Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
• Regularly receive escalated cases from management, and must prioritize accordingly
• Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status.
• Proactively seek out, research, and implement improvements to better serve customers
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
• Cultivate cross-department communication, collaboration, and synergy
• Share best practices with team members to enhance the quality and efficiency of customer support
• Enable the advancement of others on the team by providing technical guidance and feedback
• May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting

Requirements

• Typically requires a Bachelor’s degree and a minimum of 10 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience.
• Previous experience managing a team of software engineers with demonstrable successful results
• Must have strong leadership skills
• Must have a strong understanding of remote tools and networking
• Experience with source code management (GitLab), and build/deployment tools (Nomad/Jenkins)
• Experience with Python and .NET programming a plus
• Knowledge of AI platforms and benefits of AI a plus
• Must have the ability to work on multiple assignments, prioritize, and resolves issues in a timely manner
• Ability to discuss technical concepts with non-technical customers, deal with tight timelines and demanding constraints needed
• Previous knowledge of the banking industry and practices preferred
• Expert level understanding of the Q2 architecture and process work flow needed
• Must have excellent communication skills and have the ability to interact with C-level executives
• Strong organization skills needed
• Strong attention to detail is required
• Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work

RESPONSIBILITIES
• Mentor engineers through coaching, 1:1s, and career planning
• Collaborate across Product, Design, and Engineering teams
• Drive code reviews, architecture planning, and system monitoring
• Manage Agile ceremonies including planning, retrospectives, backlog grooming
• Champion innovation and continuous improvement
• Support hiring and onboarding of new engineers

EXPERIENCE & KNOWLEDGE
• 10+ years of related experience; advanced degree with 8+ years acceptable
• 1-2 years managing and developing employees

• 1-2Experience leading engineering teams with global responsibilities, collaborating across multiple geographies and time zones

• Prior experience in a product-based company is strongly preferred (not services/outsourcing environments).
• Strong Agile delivery and project management experience
• Expertise in enterprise software deployment and system reliability
• Strong leadership and mentoring track record

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an experienced Software Engineer (Advanced) with a strong focus on automation, engineering productivity, and delivery optimization. This role is responsible for designing and building scalable tools and systems that reduce manual effort, improve delivery efficiency, and enhance overall platform reliability.

You will work closely with Engineering, Product, and Delivery teams to identify high-effort, repetitive workflows and transform them into automated, scalable solutions. This includes refactoring legacy systems, building internal platforms, and integrating intelligent (AI-assisted) capabilities to streamline implementation, troubleshooting, and operational workflows.

This is a hands-on technical leadership role for someone who can identify inefficiencies, architect solutions, and deliver systems that materially improve how teams build and deliver software.

RESPONSIBILITIES

• Design and build automation solutions and internal tools to streamline delivery workflows and reduce manual effort across implementation and engineering teams
• Own and drive refactoring and modernization of existing systems to improve scalability, maintainability, and performance
• Identify high-effort, repetitive processes in delivery and engineering workflows and convert them into reusable, scalable solutions
• Architect and develop backend services, APIs, and data workflows supporting automation and platform capabilities
• Lead resolution of complex production issues, performing deep root-cause analysis and implementing systemic, long-term fixes
• Build and maintain data pipelines and processing systems to support automation, analytics, and intelligent workflows
• Integrate AI/LLM-based capabilities where relevant to enhance automation, troubleshooting, and developer productivity
• Ensure high standards of code quality, security, testing, and reliability across systems
• Collaborate cross-functionally with Product, Engineering, and Delivery stakeholders to drive adoption of automation solutions
• Mentor engineers and promote best practices in code quality, system design, and scalable engineering patterns

EXPERIENCE AND KNOWLEDGE

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 8+ years of experience in software engineering with a focus on backend systems, automation, or platform/tool development
• Strong proficiency in Python (or similar language) and SQL
• Proven experience building automation tools, internal platforms, or developer productivity solutions
• Strong experience in code refactoring, system optimization, and improving legacy codebases
• Deep expertise in debugging, troubleshooting, and performance tuning of production systems
• Experience designing and working with APIs, microservices, and distributed systems
• Solid understanding of software development lifecycle (SDLC) and engineering best practices
• Experience working in Agile/Scrum environments
• Strong problem-solving mindset with focus on efficiency, simplification, and scalability

PREFERRED SKILLS

• Experience automating delivery or implementation workflows (e.g., onboarding, configuration, troubleshooting, support flows)
• Familiarity with ETL pipelines and data processing systems
• Experience with CI/CD pipelines, developer tooling, and engineering productivity platforms
• Exposure to AI/LLM-based tooling, including prompt-driven automation or workflow augmentation
• Familiarity with agentic workflows or orchestration frameworks
• Experience with cloud platforms (AWS, GCP, Azure)
• Knowledge of observability, logging, and monitoring systems

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking a highly experienced Technical Writer to drive the creation of structured, scalable, and high-impact technical documentation and knowledge base content across products, APIs, and implementation workflows.

This role goes beyond traditional documentation to enable docs-as-code practices and AI-assisted workflows, ensuring content is not only clear for human users but also structured for reuse, automation, knowledge base consumption, and integration into emerging agentic systems.

The ideal candidate will partner closely with Engineering, Product, Implementation, AI Producer teams, and globally distributed stakeholders to translate complex workflows into governed, reusable documentation and knowledge assets that improve implementation speed, reduce errors, and enable greater self-service across internal teams and customers.

RESPONSIBILITIES

Documentation Development & Knowledge Base

• Own the end-to-end creation, review, and publication of technical documentation and knowledge base content for products, APIs, and implementation workflows

• Translate complex technical concepts, configurations, and workflows into clear, concise, and user-friendly content

• Develop diagrams, illustrations, and examples to improve usability and comprehension

• Ensure documentation accuracy, completeness, and alignment with product behavior through validation and testing

Docs-as-Code & Structured Content

• Drive adoption of docs-as-code practices, including structured authoring, version control, and reusable content frameworks

• Define and maintain documentation and knowledge base standards, templates, and governance models across teams

• Structure content to support modularity, single-sourcing, scalability, and effective knowledge base retrieval

AI-Assisted Documentation & Agentic Enablement

• Leverage AI tools (e.g., LLM-based assistants, content generation, summarization tools) to accelerate documentation and knowledge base content creation, updates, and consistency checks

• Partner with AI Producer and Engineering teams to ensure content is structured and consumable by AI systems, knowledge retrieval systems, and agentic workflows

• Identify opportunities where documentation and knowledge assets can enable automation, reduce manual effort, and support intelligent workflows

• Continuously improve content based on feedback loops from AI tools, knowledge base usage patterns, and downstream teams

Cross-Functional Collaboration

• Work closely with developers, product managers, implementation engineers, and SMEs to gather technical details and validate content

• Collaborate with downstream teams (Support, Implementation, Customer Success) to ensure documentation and knowledge base content meets real-world usage needs

• Partner effectively with globally distributed teams across regions and time zones, ensuring alignment, consistency, and timely delivery of documentation

• Participate in planning activities, including documentation strategy, audience definition, and delivery timelines

Impact & Continuous Improvement

• Drive improvements in documentation and knowledge base effectiveness by measuring outcomes such as reduction in support queries, faster implementation, and improved self-service adoption

• Identify gaps in existing content and proactively propose enhancements

• Contribute to building a scalable knowledge ecosystem that supports delivery operations and customer experience

Governance & Compliance

• Review and validate documentation and knowledge base content produced across teams for consistency, accuracy, and adherence to standards

• Ensure all content aligns with Q2’s security, availability, confidentiality, and privacy policies and controls

EXPERIENCE AND KNOWLEDGE

• 8+ years of experience in technical writing for software products, platforms, APIs, or knowledge base systems.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to simplify complex technical concepts for multiple audiences.

• Strong collaboration and stakeholder management across distributed and global teams

• Strong understanding of software development lifecycle (SDLC) and implementation workflows

• Hands-on experience with docs-as-code environments (e.g., Markdown, Git-based workflows, CI/CD for documentation)

• Experience documenting APIs, configuration workflows, complex system integrations, and/or knowledge base platforms

• Proven experience working with globally distributed teams across multiple time zones and functions

• Familiarity with AI-assisted writing tools or LLM-based platforms to improve documentation productivity and quality

• Understanding of structured content authoring, single-sourcing, content reuse, and knowledge base design principles

• Working knowledge of HTML, CSS, and basic scripting (JavaScript preferred)

• Experience with OpenAPI/Swagger or similar API documentation tools is a plus

• Knowledge of banking or financial services domain preferred

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

The Staff Machine Learning Engineer is a technical leader responsible for designing, building, and scaling production-grade AI systems that drive measurable business impact. This role goes beyond model development to owning end-to-end AI solutions—from problem definition through deployment, adoption, and continuous improvement.

Operating within the AI Producer model, this role partners with Product, Engineering, and Delivery teams to translate high-value opportunities into scalable AI capabilities, including agentic workflows and GenAI-powered systems.

RESPONSIBILITIES
• Design and implement machine learning algorithms and models for various business applications
• Conduct research and experimentation to advance machine learning capabilities
• Collaborate with cross-functional teams to integrate AI solutions into production environments
• Analyze large datasets to extract meaningful insights and support data-driven decisions
• Develop scalable machine learning pipelines and systems
• Maintain up-to-date knowledge of emerging AI and machine learning trends
• Ensure the quality and performance of AI systems through testing and validation
• Provide technical guidance and mentoring to junior engineers
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in related field and 9–12 years relevant experience
• Proven experience in ML model development and deployment
• Strong knowledge of statistics, optimization, probability theory, and experimental methodologies
• Proficiency in programming languages such as Python, R, or Java
• Experience with ML frameworks/libraries (TensorFlow, PyTorch, scikit-learn)
• Familiarity with cloud platforms and scalable computing resources
• Strong analytical, problem-solving, and collaboration skills

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Software Developer with hands-on experience in team-based development. In this role, you will actively contribute to the design, development, implementation, and support of custom software solutions across the Q2 platform. You will work on both front-end and back-end components, integrating with internal systems and external services, ensuring that every solution is robust, scalable, and aligned with business needs. This role offers the opportunity to deepen your technical expertise while collaborating closely with peers, gaining exposure to a variety of technologies, and learning how to deliver high-quality software in a dynamic and fast-paced environment.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.

• Design and implement AI-enabled solution components where appropriate, incorporating integration patterns such as retrieval-augmented generation (RAG), model context protocols (MCP), or agentic orchestration workflows when applicable.

• Evaluate trade-offs, risks, and security considerations of AI-assisted or cloud-based features in production systems.

EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in C#, .Net and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

• Experience integrating AI/LLM capabilities into applications using patterns such as RAG pipelines, prompt orchestration, or agent-based architectures is desirable.

•Experience designing, deploying, or supporting applications in cloud environments (e.g., Azure, AWS, or GCP).

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an ambitious and adaptable Software Engineer experienced in team-based development. As part of the Engineering Development group, you will work individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform. Ideal candidates are self-motivated, enjoy tinkering, and are comfortable learning rapidly while engineering solutions using a mix of open technologies and proprietary frameworks.RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 5–8 years of software development experience.
• Full-stack .NET development (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Proficiency in Python and SQL.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Are you an ambitious and adaptable Advanced Software Engineer ready to make a real impact? Q2 is looking for a passionate developer to join our dynamic Centrix Engineering team. You’ll dive into the world of fintech, specifically fraud detection and prevention, collaborating to design, implement, and support cutting-edge, AI-First solutions that empower our clients. This role offers an opportunity to shape the future of FraudTech by enhancing the Q2 platform with innovative solutions. Ideal candidates are self-starters with a tinkering spirit and a passion for pushing technological boundaries in a fast-paced environment.

RESPONSIBILITIES
• Adhere strictly to lean software development and continuous delivery methodologies.
• Research, architect, and build sub-systems that integrate seamlessly with existing and new platforms.
• Break down complex requirements into manageable units of work.
• Thrive within a small, highly skilled, and motivated team.
• Apply advanced design patterns and technologies appropriately without over-engineering solutions.
• Develop high-quality software with a balanced approach to test automation.
• Ensure compliance with all security, availability, confidentiality, and privacy policies and controls.
• Communicate and document technical efforts for both technical and non-technical audiences.
• Mentor and coach junior engineers to maintain a culture of performant and maintainable code.
• Coordinate with globally distributed teams to align product needs and dependencies.
EXPERIENCE AND KNOWLEDGE
• Degree in Computer Science, Information Systems, or equivalent experience.
• 9+ years of professional experience in software engineering.
• Full-stack .NET development expertise (SQL Server, C#, HTML/CSS, JavaScript).
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Strong communication, coordination, and decision-making skills.
• Domain experience in the banking industry is a plus.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

We are seeking a Senior Director of Technical Customer Support to lead, scale, and mature Q2’s global Customer Support organization as part of our future-state Support operating model.

This role exists to  run and evolve the system,  not to preserve legacy support behaviors. The Senior Director will transform support from reactive and hero-driven to predictable, experience-driven, AI-augmented, and pod-based. Success is measured by improved predictability, reduced variation, stronger customer experience outcomes (XLA), and an organization that operates consistently through disciplined systems rather than individual heroics.

This leader will oversee a large, globally distributed organization delivering configuration-driven, technically complex support in a highly regulated environment, while partnering closely with Engineering, SRE, DevOps, Product, and Incident Operations.

A Typical Day

Enterprise-Level Strategy & Systems Leadership

• Partner with the VP & SVP of Support and executive stakeholders to define, execute, and continuously evolve Q2’s global Support vision and operating model.

• Design, scale, and govern pod-based support structures, operating rhythms, and maturity models across regions.

• Diagnose operational challenges as system failures first, not individual performance issues.

• Clearly articulate “what good looks like” and enforce consistent standards across teams, geographies, and leaders.

• Drive long-term strategy focused on predictability, scalability, and experience-level outcomes (XLA).

Global Operational Excellence & Discipline

• Lead 24/7 global support operations across the U.S., India, and Mexico with executive-level accountability.

• Enforce SOPs, QA standards, escalation hygiene, and rigorous case lifecycle management at scale.

• Use data and experience signals to reduce case variation, noise, and rework.

• Establish and maintain predictable operating rhythms; reject inconsistency masked as autonomy.

• Own KPIs across SLA, XLA, customer sentiment, efficiency, and cost-to-serve.

AI-Enabled & Technical Oversight

• Champion and enforce enterprise-wide adoption of AI-assisted workflows, automation, and advanced tooling.

• Ensure AI usage becomes embedded in daily workflows and exceeds 95% adoption across squads.

• Provide executive oversight of complex technical support involving cloud-native architectures, containerized deployments, configuration changes, and redeployments.

• Partner deeply with Engineering, SRE, DevOps, and IOC to improve diagnostics, observability, routing, and root-cause analysis.

• Ensure support processes integrate cleanly with CI/CD pipelines and operate effectively within regulated and secure environments.

Leadership That Scales

• Lead and develop Directors, Senior Managers, Pod Managers, and Squad Leaders.

• Build durable leadership bench strength and succession pipelines.

• Drive “comfort with the uncomfortable” with thoughtful and intentional change mgmt.

• Hold leaders accountable with clarity, fairness, and consistency.

• Delegate effectively and measure success by how independently the organization operates.

• Create a calm, high-performance culture grounded in trust, discipline, and clear expectations.

Experience-Driven & Change Leadership

• Move the organization beyond SLA-only thinking to customer effort, confidence, outcomes, and sentiment.

• Use XLA, VOC, and sentiment analysis to guide investment and prioritization.

• Lead large-scale transformation through ambiguity and resistance with empathy and decisiveness.

• Navigate difficult conversations directly while balancing human-centered leadership with operational rigor.

Bring Your Passion. Do What You Love. Here’s What We’re Looking For -

What Success Looks Like

Within the first 12–18 months, the Senior Director of Technical Customer Support will have:

• Scaled a predictable, pod-based global support model operating at high maturity across regions.

• Reduced case variation and operational noise through disciplined systems, not heroics.

• Embedded AI-assisted workflows as the default way work gets done across squads.

• Improved customer experience outcomes (XLA, sentiment, confidence) without increasing cost or organizational stress.

• Strengthened escalation hygiene, resulting in earlier, cleaner, and fewer escalations.

• Built a leadership team that operates independently, with clear ownership and accountability.

• Improved alignment with Engineering, SRE, and DevOps through better diagnostics, routing, and root-cause clarity.

• Created a calmer, more resilient organization that relies on repeatable systems rather than individuals.

Success in this role is measured by organizational capability and predictability, not personal intervention.

Required Qualifications

• Bachelor’s degree in a relevant field with 15+ years of related experience; or advanced degree with 10+ years; or equivalent experience.

• 12+ years of progressive leadership experience in technical customer support, including leading large, globally distributed organizations.

• Proven success modernizing and scaling support organizations through operating-model transformation.

• Demonstrated systems-thinking mindset with the ability to design workflows, governance, and operating rhythms.

• Strong track record operationalizing AI, automation, or advanced tooling in support environments.

• Deep technical fluency in cloud-native architectures, configuration-driven platforms, and build/release processes.

• Data-driven leader with measurable success reducing variation and improving predictability.

• Exceptional executive communication and cross-functional partnership skills.

Preferred Qualifications

• ITIL, Six Sigma, Lean, or similar certifications.

• Experience with tools such as Jira, ServiceNow, PagerDuty, Grafana, Splunk, or equivalent platforms.

• Background in fintech, enterprise SaaS, or regulated technology environments.

• Prior experience in SRE, DevOps, or engineering-adjacent leadership roles.

• Experience operating pod-based or squad-based support models at scale.

• Bilingual (English/Spanish or English/Hindi) a plus.

• Senior Director or equivalent enterprise-level leadership experience.

• Based in or willing to relocate to Austin, TX.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking a FinOps Lead to build and drive our cloud financial management practice from the ground up. As the first dedicated hire in this function, you will have the mandate to define the strategy, select the tooling, and build the culture of cost accountability across our engineering organization.

You will act as the bridge between Finance, Engineering, and Procurement, translating complex AWS & Azure data into actionable business value. You won’t just “report” on costs; you will drive architectural efficiency and empower our engineers to make cost-aware decisions. This is a high-impact, founding role for someone who wants to write the playbook rather than just follow it.

RESPONSIBILITIES:

• Develop forecasting models and financial reporting for cloud spend.
• Design and manage commitment strategies such as Reserved Instances and Savings Plans.
• Lead cross-functional optimization initiatives with engineering teams.
• Establish tagging standards and cost allocation frameworks.
• Develop executive dashboards and reporting on cloud cost trends and risks.
• Support vendor negotiations and long-term infrastructure planning.

EXPERIENCE AND KNOWLEDGE:

• 12+ years of experience in FP&A, financial analysis, FinOps, or infrastructure cost analysis.
• Proven track record in establishing and maturing a FinOps practice, implementing governance, cost-allocation models, show back/chargeback, and optimization programs
• Deep knowledge of public-cloud pricing and billing models (AWS, Azure) and demonstrate success in optimizing committed spend, reserved instances, and savings plans
• Demonstrated ability to partner cross-functionally with Engineering, Finance, Procurement, and Product Management to align financial outcomes with technical priorities
• Proven ability to lead automation and tooling initiatives that increase cost visibility, tagging accuracy, and real-time spend governance
• Experience in high-growth SaaS or multi-tenant environments with measurable improvements in cost efficiency and financial predictability
• Experience developing and presenting executive-level reporting and insights to senior leadership and boards, including trend analysis, variance, and risk projections
• Strong written and verbal communication skills
• Strong financial modeling and forecasting capabilities, connecting cloud spend to unit economics and business metrics
• Solid understanding of FP&A, forecasting, and variance analysis
• Familiarity with infrastructure, automation, and cloud architecture as they relate to performance and cost
• Demonstrated operational discipline in building scalable processes
• Awareness of emerging cloud financial technologies, such as AI-driven anomaly detection, predictive spend models, and sustainability metrics
• Strategic thinker with a collaborative approach and strong influence across teams

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Our Team

The Risk & Fraud team at Q2 is responsible for helping our customers take a proactive stance against fraud and managing the risks of their business.  We build and enhance products that evolve with the ever-changing fraud landscape, delivering tangible value for our customers.  Our solutions enable them to focus more of their time and energy on their mission: best serving their customers and communities.

The Role

As a Full Stack Software Engineer, you will be embedded on the team that’s creating the product line, working flexibly across the stack.  You will be responsible for developing the architecture, the application itself, and all the systems to ensure the system’s ongoing performance and robustness.  Successful candidates will possess an innate desire to take on challenging problems and enjoy working cross-functionally with other members of the team.

Your key responsibilities:

• Design, implement, integrate, and test software solutions of moderate complexity, with a focus on high availability and resiliency.
• Ability to work independently and collaborate across teams, as required, to ensure successful delivery of solutions to production systems.
• Support, maintain, and resolve problems in our products and features.
• Ensure adherence to all security, confidentiality and privacy policies and controls.
• Assist and mentor teammates to provide technical leadership and evangelize best practices

You are more likely to excel in the role if you:

• Enjoy autonomy in your work and feel a sense of ownership in the team’s goals.  You work quickly but with the big picture in mind.
• Have empathy for the end user and a desire to measure your work by both the customer value and technical quality.

Requirements

• Typically requires a Bachelor’s degree in a relevant field and a minimum of 2 years of related experience; or an advanced degree; or equivalent related work experience.
• Proficiency in Python and SQL.
• Proficiency in Javascript and Vue.js, or similar.
• Familiarity with OpenAPI and Node.js
• Familiarity with all aspects of the software development life cycle.

Nice to Have

• Experience implementing and maintaining CI/CD pipelines.
• Experience implementing and maintaining solid API interfaces.
• Experience building applications using a cloud-native, service-oriented architecture.
• Exposure to airflow, Snowflake, docker, GitLab, machine learning.

RESPONSIBILITIES

• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.

EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an Implementation Engineer to join Q2's Risk & Fraud Management Continuous Delivery team, responsible for leading complex financial institution transformation initiatives, including mergers, acquisitions, core conversions, and platform migrations. This role is critical to ensuring seamless client transitions during high-impact events where precision, coordination, and execution are essential to success

The Implementation Engineer will design, configure, and implement Q2’sRisk & Fraud Management solutions to align with each client’s unique business and technical requirements. Working across highly customizable platforms, this role partners closely with project managers, internal teams, and clients to ensure all configurations, integrations, and data mappings are executed with precision and meet critical conversion timelines.

This role requires a highly detail-oriented, process-driven individual who thrives in a fast-paced, deadline-driven environment. The ideal candidate is a proactive self-starter with strong problem-solving and communication skills, capable of working both independently and collaboratively while interfacing directly with clients to troubleshoot issues and ensure successful delivery throughout the project lifecycle.

This position is based in our Implementation Solution Center in Austin and does not require travel.

RESPONSIBILITIES
• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE
• Typically requires a bachelor’s Degree in related field and 5-7 years of experience
• Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
• Configuration and deployment experience with Web Services
• Some knowledge of HTML helpful
• Data migration experience a plus
• VMware experience valuable
• Experience with Python and other scripting languages
• Familiarity with iOS and Android mobile applications platforms helpful
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals
• Financial Services and Enterprise Software experience beneficial but not required

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
We are looking for an Integrated Operations Center (IOC) Analyst to join our team, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) has a dynamic and fast paced team of analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focues on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate service availability incidents and maintain the integrity of corporate information
• Leverage network security tools and capabilities to analyze potential infrastructure threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Responsible for ensuring efficient resolution of incidents through people, process and technology
• Flexibility to work in 24*7 environment

• EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor’s degree in Information Technology and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Must have strong organizational and multitasking skills to prioritize workload in a fast paced environment
• Must work effectively within a team environment
• Prior operations background (e.g., working in NOC, as a sysadmin, etc.)
• Experience in automation tools and procedures
• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments
• Basic knowledge of application support within multitier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• Previous experience with Linux Systems Administration
• Experience with the following tools is preferred: PagerDuty, LogicMonitor, Splunk, Salesforce

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

The Director of Product Operations architects and runs the operating system that enables Q2’s product strategy. This role transforms Product Operations from a support function into enterprise infrastructure. Reporting to the VP of Product Marketing & Product Operations, you’ll be at the center of strategy, execution, and organizational excellence. This is a high-impact role for a proven product operations leader who thrives in complex environments, can influence at the executive level, and brings clarity to scale.

This leader ensures predictable product delivery through disciplined lifecycle governance, executive-level portfolio transparency across priority initiatives, AI-enabled operational efficiency embedded into core workflows, and a clear linkage between roadmap execution, launch readiness, and revenue realization. 

WHAT YOU WILL LEAD

Enterprise Lifecycle Governance -Own and institutionalize the stage-gate framework across the full product lifecycle, from ideation through general availability.

• Define decision rights, funding ownership, and accountability across lifecycle gates and lines-of-business

• Standardize launch readiness checkpoints and cross-functional orchestration

• Embed lifecycle checkpoints into annual planning and funding cadence

• Align Product, Engineering, and GTM teams on shared KPIs

Portfolio Visibility and Executive Operating Rhythm -Run the business of Product with executive clarity.

• Build and maintain enterprise portfolio dashboard with real-time readiness visibility

• Collaborate with cross-functional peers on operations quarterly business review cadence, portfolio reviews, and executive-leadership ready reporting

• Establish health metrics across roadmap, capacity, risk, and launch readiness

• Provide executive advisory support to Product VP and SVP leaders

• Automate AI-enabled readiness tracking and documentation workflows

• Implement roadmap reporting and portfolio reviews to reduce product management administrative burden

Organizational Design and Workforce Strategy -Design the product operations structure that enables scale.

• Own Product Operations org model and headcount alignment to lines-of-business

• Clarify role boundaries across Product Ops, Engineering Ops, and Revenue Ops organizations

• Partner with Finance on forecasting, budget discipline, and cost optimization

Strategic Program Orchestration -Ensure enterprise product initiatives operate with disciplined execution.

• Assign dedicated program ownership across major lines-of-business and strategic priorities

• Link roadmap milestones to go-to-market readiness and revenue impact

• Track risk and readiness across strategic programs

• Coordinate cross-functional alignment at scale

RESPONSIBILITIES
• Define and execute product strategy for business banking solutions
• Collaborate with cross-functional teams to deliver product initiatives
• Partner with engineering and scrum teams in an Agile environment
• Translate business requirements into technical needs
• Ensure adherence to security, availability, confidentiality, and privacy standards
• Drive rapid product enhancements and new feature development
• Communicate effectively with internal teams and clients
EXPERIENCE & KNOWLEDGE
• 12+ years of experience; advanced degree with 8+ years acceptable
• 5-7 years managing and developing employees
• Strong background in product management, financial services, or e-commerce
• Proficiency with Agile development, programming, database, and analytics tools
• Excellent communication, organizational, and problem-solving skills

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Team

The Targeted Experiences team builds and evolves SMART, Q2’s personalization and targeting platform for digital banking.

SMART turns real-time behavioral, transactional, and partner data into actionable insights that can be activated across digital banking experiences and external systems. In addition to building the platform itself, the team owns partner enablement — ensuring SMART is reliable, well-documented, and ready for consumption by external developers, fintech partners, and marketing platforms.

The team is intentionally multi-disciplinary and owns the stack end to end, bringing together engineers with backgrounds in backend and frontend software engineering, data engineering, and data science. As SMART evolves, the team’s scope will continue to expand beyond a single product toward broader targeted and personalized experience capabilities across Q2’s ecosystem.

The Role

Q2 is seeking a Software Engineer to join the Targeted Experiences team and help build the platform capabilities behind SMART.

In this role, you will work both independently and collaboratively to design, implement, and operate cloud-native, data-driven services that power personalization and targeted experiences across Q2’s platform and partner ecosystem. This is a production-first engineering role: the systems you build will run in live environments, handle real customer data, and be consumed by both internal teams and external developers.

We are looking for engineers who enjoy working across the stack, care deeply about correctness and reliability, and are comfortable operating in a fast-moving platform environment where quality matters.

A Typical Day

• Design, implement, integrate, and test backend and/or full-stack services of moderate complexity, including APIs, data pipelines, and platform components.
• Work individually and collaboratively to deliver features and improvements in live production systems.
• Create and automate detailed test cases during development.
• Build and evolve services that integrate with internal Q2 systems, external partners, and third-party platforms.
• Contribute to the operability of the platform, including monitoring, alerting, debugging, and incident resolution.
• Support, maintain, and improve existing services, with occasional on-call participation.
• Ensure all solutions adhere to security, privacy, availability, and compliance requirements.
• Participate in design reviews, code reviews, and technical discussions, contributing to shared standards and best practices.
• Collaborate closely with product managers, data engineers, and data scientists to deliver cohesive platform capabilities.

Bring Your Passion. Here’s What We’re Looking For.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Typically 2+ years of professional software engineering experience for Intermediate level
• Experience building backend services; full-stack experience is a plus.
• Familiarity with RESTful APIs and single page applications
• Proficiency in one or more modern programming languages
• Experience working in a cloud-based environment (AWS preferred).
• Familiarity with service-oriented or distributed architectures.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and work effectively in a team setting.
• Experience contributing in an Agile or iterative development environment.

RESPONSIBILITIES
• Design, implement, integrate, and test software solutions of moderate complexity.
• Deliver solutions in live production systems individually and collaboratively.
• Support and maintain custom features, with occasional on-call availability.
• Ensure adherence to security, availability, confidentiality, and privacy policies.
• Assist and mentor teammates, providing technical guidance and best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science or related field; 2+ years of relevant experience (or advanced degree without experience).
• Proficiency in Python and SQL; web development experience.
• Knowledge of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support; ability to work flexible

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Team

The Targeted Experiences team builds and evolves SMART, Q2’s personalization and targeting platform for digital banking.

SMART turns real-time behavioral, transactional, and partner data into actionable insights that can be activated across digital banking experiences and external systems. In addition to building the platform itself, the team owns partner enablement — ensuring SMART is reliable, well-documented, and ready for consumption by external developers, fintech partners, and marketing platforms.

The team is intentionally multi-disciplinary and owns the stack end to end, bringing together engineers with backgrounds in backend and frontend software engineering, data engineering, and data science. As SMART evolves, the team’s scope will continue to expand beyond a single product toward broader targeted and personalized experience capabilities across Q2’s ecosystem.

The Role

Q2 is seeking a Junior Software Engineer to join the Targeted Experiences team and contribute to the platform capabilities behind SMART.

In this role, you will work closely with experienced engineers to design, implement, test, and operate cloud-native, data-driven services that power personalization and targeted experiences across Q2’s platform and partner ecosystem. This is a production-focused role where you will gradually take on more responsibility as you gain experience working with real-world systems and data.

We are looking for engineers who are eager to learn, enjoy working across the stack, and care about building reliable software in environments where quality and correctness matter.

A Typical Day

• Design, implement, integrate, and test backend and/or full-stack services with guidance from senior team members.
• Contribute to features and improvements in live production systems as part of a collaborative team.
• Create and automate test cases as part of the development process.
• Assist in building services that integrate with internal Q2 systems, external partners, and third-party platforms.
• Learn and contribute to the operability of the platform, including monitoring, debugging, and incident resolution.
• Support and improve existing services, with occasional on-call participation alongside more experienced engineers.
• Ensure solutions adhere to security, privacy, availability, and compliance requirements with mentorship and review.
• Participate in code reviews, design discussions, and technical forums to grow technical skills and understanding.
• Collaborate with product managers, data engineers, and data scientists to deliver cohesive platform capabilities.

Bring Your Passion. Here’s What We’re Looking For.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Early-career experience in software development (including internships, co-ops, academic projects, or relevant work experience).
• Experience or coursework involving backend development; full-stack exposure is a plus.
• Familiarity with RESTful APIs and single-page applications.
• Exposure to one or more modern programming languages.
• Basic familiarity with cloud platforms or distributed systems concepts (hands-on experience preferred, but not required).
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and work effectively in a team environment.
• Experience working in an Agile or iterative development environment (academic or professional).

RESPONSIBILITIES
• Review and understand use cases, specifications, and requirements for each Statement of Work.
• Design product extensions leveraging the Q2 Wedge Framework and other platform components.
• Implement and unit test back-end components and front-end web pages.
• Create, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based components.
• Support, maintain, and resolve issues in production systems; occasional on-call availability may be required.
• Deploy code to customer environments and accurately track/report project time and status.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical guidance and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience; up to 2+ years of related experience.
• Proficiency in Python, SQL, JavaScript, and CSS.
• Web development experience and familiarity with front-end frameworks (e.g., Vue, Angular, React).
• Understanding of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and effective written and verbal communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support and ability to work flexible hours for deadlines and off-hours installations.
• Demonstrated ability to apply good design principles while exercising pragmatism to meet deadlines

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an ambitious and adaptable Software Engineer with experience in collaborative software development. In this role, you will help design, build, implement, and support custom solutions across fast-paced projects that touch every level of the Q2 platform. You will also contribute to building and using AI tools, agents, and MCP servers to streamline engineering workflows and deliver innovative solutions using a mix of open technologies and proprietary frameworks. The ideal candidate is self-motivated, enjoys tinkering, and is comfortable learning quickly in a dynamic environment.

RESPONSIBILITIES

• Design, implement, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based front-end and back-end components.
• Deliver solutions in live production systems individually and collaboratively.
• Support, maintain, and resolve issues for custom features in production systems; occasional on-call availability may be required.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical leadership and advocating best practices.

EXPERIENCE AND KNOWLEDGE

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Full-stack .NET development (SQL Server, C#, HTML/CSS, JavaScript).
• Hands-on experience implementing LLM-based systems in production or near-production environments.
• Strong understanding of RAG fundamentals:
• Embedding pipelines
• Vector search integration
• Chunking strategies
• Context window management
• Familiarity with agentic patterns (tool-calling, orchestration, multi-step workflows).
• Understanding of hallucination risks and grounding strategies.
• Exposure to evaluation and regression testing for prompts/agents.
• Familiarity with MVVM and front-end frameworks (Vue, Angular, React).
• Experience with test automation frameworks and auto-mocking tooling.
• Practical experience with multiple design patterns and SOLID principles.
• Domain experience in banking is a plus.
• Web development experience.
• Strong analytical, problem-solving, and communication skills.
• Experience in all aspects of the software development life cycle and service-oriented architecture.
• Experience in Agile development environments.
• Ability to work flexible hours and provide occasional on-call/emergency support.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
The Machine Learning Engineer provides hands-on expertise in designing, implementing, and scaling AI solutions, while collaborating with cross-functional teams to advance machine learning capabilities and support business innovation.

• Build and deploy AI agents powered by LLMs, including tool use, retrieval, memory, and orchestration workflows.
• Create robust eval frameworks to benchmark agent performance, safety, reliability, and cost efficiency.
• Integrate LLM agents with external tools, APIs, and MCP-based systems to enable action-taking and context-aware automation.
• Fine-tune and customize foundation models for domain-specific use cases using modern adaptation techniques.
• Monitor and improve production AI systems through experimentation, guardrails, and continuous performance optimization.

RESPONSIBILITIES

• Design, build, and optimize AI agents using LLMs, prompt engineering, retrieval, memory, tool use, and multi-step reasoning to solve real-world workflows and business problems.
• Develop and maintain evaluation pipelines (Evals) to measure agent quality, including accuracy, task completion, hallucination rate, tool-calling correctness, latency, cost, and safety.
• Integrate agents with tools and systems through APIs, MCP, databases, vector stores, and internal platforms so agents can reliably access context, perform actions, and operate in production environments.
• Fine-tune and adapt LLMs using techniques such as supervised fine-tuning, instruction tuning, LoRA/PEFT, and preference optimization to improve domain performance, reliability, and response quality.
• Deploy, monitor, and improve agent systems in production by implementing guardrails, observability, experimentation, feedback loops, and continuous model/prompt updates based on user and eval data.

EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in related field and 5–8 years relevant experience
• Proven experience in ML model development and deployment
• Strong knowledge of statistics, optimization, probability theory, and experimental methodologies
• Proficiency in programming languages such as Python, R, or Java
• Experience with ML frameworks/libraries (TensorFlow, PyTorch, scikit-learn)
• Familiarity with cloud platforms and scalable computing resources
• Strong analytical, problem-solving, and collaboration skills

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a Software Engineering Manager to lead a dynamic team of full stack developers and quality engineers to deliver an industry-changing fintech platform.  You will be working at a company whose mission is to build stronger and more diverse communities by strengthening their financial intuitions, while working with Fintechs who want to bring change and innovation to the financial world.  As a Software Engineering Manager, you will manage a team of skilled engineers working with JavaScript (Ember.js, Vue.js, Node.js), Python, and GoLang to deliver a high-quality, secure, and scalable banking platform. Additionally, you will oversee key aspects such as quality, monitoring, and CI/CD pipelines. It requires a highly motivated and focused individual capable of leading and building high performing innovative teams.

A Typical Day:

• Mentor and coach engineers, fostering their growth through regular 1:1s, feedback sessions, and career development planning.
• Collaborate cross-functionally with Product, Design, and other Engineering teams to ensure alignment on priorities and deliverables.
• Review architecture and code, ensuring high standards of quality, scalability, and performance.
• Drive agile ceremonies, including sprint planning, retrospectives, and backlog grooming, to keep the team focused and efficient.
• Monitor system health and metrics, proactively identifying areas for improvement in performance and reliability.
• Champion innovation, encouraging experimentation and continuous improvement in both technology and process.
• Contribute to hiring and onboarding, helping to build a diverse and high-performing team.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• 3-5 years of experience as a contributor in a scrum team
• 1-2 years of project management experience and managing deadline
• Bachelor's Degree in related field or equivalent experience
• Agile delivery experience required
• Experience within a large data in near real-time/rapid response environment
• Strong team leadership qualities with proven experience growing and mentoring teams
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Familiarity with enterprise software deployment architecture and methodologies
• Experience building, growing, motivating and mentoring high-performance teams
• Articulate, thorough, and process-minded
• The ability to identify process, people, and technology opportunities through subjective and objective methods.
• Experience with payment systems

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an enthusiastic and adaptable entry-level Developer Enablement Engineer to join our Innovation Studio group. In this role, you’ll act as a bridge between engineering teams and the developer community, helping others successfully build and integrate solutions on the Q2 platform.

You’ll collaborate with software engineers and product teams to understand platform capabilities, contribute to sample code and documentation, support internal and external testing efforts, and help share best practices with developers. You’ll also assist with creating technical content such as tutorials, guides, demos, and presentations that make complex concepts approachable and easy to use.

This role is ideal for someone who enjoys learning new technologies, experimenting with code, and explaining how things work. You’ll receive mentorship from experienced engineers and advocates while growing your technical skills, communication abilities, and understanding of real-world developer needs—all while contributing to a culture of high-quality, maintainable solutions.

RESPONSIBILITIES
• Review and understand use cases, specifications, and requirements for each Statement of Work.
• Design product extensions leveraging the Q2 Wedge Framework and other platform components.
• Implement and unit test back-end components and front-end web pages.
• Create, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based components.
• Support, maintain, and resolve issues in production systems; occasional on-call availability may be required.
• Deploy code to customer environments and accurately track/report project time and status.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical guidance and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience; up to 2+ years of related experience.
• Proficiency in Python, SQL, JavaScript, and CSS.
• Web development experience and familiarity with front-end frameworks (e.g., Vue, Angular, React).
• Understanding of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and effective written and verbal communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support and ability to work flexible hours for deadlines and off-hours installations.
• Demonstrated ability to apply good design principles while exercising pragmatism to meet deadlines

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

As the Director of Fraud Escalations, you will lead a specialized team responsible for investigating and resolving complex, high-impact fraud cases escalated from banking customers. This role requires strategic leadership, strong problem-solving skills, and a deep understanding of fraud detection, investigation, and resolution within the financial services industry. You will work closely with customer support, risk, legal, compliance, and technology teams to ensure a fast, fair, and secure resolution process for affected customers.

RESPONSIBILITIES
• Own multi-year roadmaps, investment cases, and alignment with executive stakeholders
• Define and execute the enterprise incident response strategy aligned with risk posture and business needs
• Set direction and priorities for the team, translating cybersecurity strategy into executable and measurable plans
• Manage operational budgets, vendor relationships, and cross-functional dependencies
• Lead and develop a high-performing incident response team with a culture of accountability and continuous improvement
• Establish operating rhythms, metrics, and reporting structures to ensure program performance and visibility
• Lead major incident response activities, including real-time triage, containment, eradication, and recovery
• Facilitate post-incident reviews and drive corrective actions to improve response capabilities and resilience
• Maintain and update incident response runbooks, playbooks, and escalation paths with clear roles and RESPONSIBILITIES (RACI)
• Coordinate with SOC, threat intelligence, legal, communications, and executive teams during active events
• Build and track key performance indicators (KPIs) and key risk indicators (KRIs) to measure and optimize effectiveness
• Oversee the design and execution of tabletop exercises to ensure response readiness across the organization
• Drive automation and process improvement initiatives to enhance speed, consistency, and scale of incident response
• Serve as the primary escalation point for complex or high-impact incidents
• Engage in executive-level reporting and communicate cybersecurity risks, incidents, and response strategies effectively
EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent relevant work experience
• Typically requires 5-7 years managing and developing employees
• Proven leadership in developing and scaling global incident response and cyber defense programs
• Expertise in managing complex, high-impact cyber incidents and breaches, including ransomware, insider threats, and nation-state actors
• Deep technical knowledge of cybersecurity tools, forensics, malware analysis, and cloud-native incident response
• Strong knowledge of regulatory and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO, SOX, PCI-DSS)
• Executive-level communication and crisis management skills, with the ability to brief C-suite and board members during incidents
• Demonstrated ability to build high-performing teams and foster a collaborative, empowered culture
• Strong analytical, decision-making, and problem-solving skills in time-sensitive situations
• Experience with enterprise security tools including SIEM, SOAR, EDR, and threat intelligence platforms
• Recognized industry certifications preferred: CISSP, CISM, CISA, GCFA, GCIH, GNFA, or similar

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

The Engineering Manager is responsible for functional ownership of a critical US-based fraud and decisioning platform domain and for leading a team of US-based engineers operating within a global delivery model.

In alignment with our AI-First strategy and “All In” commitment, this leader advances intelligent, secure, and scalable fraud detection and prevention capabilities. The role drives platform reliability, measurable performance outcomes, and disciplined engineering execution while fostering a culture of accountability, innovation, and continuous improvement.

JOB DESCRIPTION

Functional Platform Ownership (US)

• Serve as the US-based functional owner for a core fraud and risk platform domain, accountable for technical direction, platform health, and delivery outcomes
• Define and maintain architectural standards, operational KPIs, and reliability targets
• Advance AI-enabled capabilities through intelligent automation, model-driven decisioning, and data observability
• Ensure production stability through strong monitoring, incident response, and root cause management practices
• Partner closely with Product, Risk, Data, and Engineering stakeholders to align roadmap priorities with measurable business impact
• Drive scalability, resilience, and security improvements across the platform

Global Engineering Oversight

• Provide people leadership and day-to-day oversight for US-based engineers
• Operate effectively within a globally distributed engineering structure with shared functional alignment
• Ensure delivery consistency, engineering quality, and adherence to common standards and tooling
• Facilitate cross-region coordination and proactively remove execution barriers

AI-First Leadership & “All In” Culture

• Lead adoption of AI-First engineering practices, embedding automation and data-driven decision making into workflows
• Promote responsible innovation while maintaining production rigor and compliance standards
• Model an “All In” mindset through full ownership of outcomes, transparent communication, and decisive execution
• Mentor engineers through structured coaching, performance management, and career development
• Drive high-quality code reviews, architectural governance, DevOps maturity, and CI/CD optimization
• Lead Agile ceremonies with emphasis on predictability, accountability, and measurable results
• Support hiring and onboarding to strengthen technical depth and delivery capability

EXPERIENCE

• 6+ years of software engineering experience (4+ years with advanced degree acceptable)
• 2+ years of people management experience with demonstrated team development outcomes
• Experience owning or operating a production enterprise platform with defined reliability and performance targets
• Experience integrating AI/ML-driven capabilities into enterprise systems (preferred)
• Strong understanding of distributed systems, observability, secure development practices, and system scalability
• Experience working within a global delivery model
• Proven track record of driving operational improvement and delivery predictability
• Strong leadership presence with a bias toward ownership, accountability, and results

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking an enthusiastic and adaptable entry-level Developer Enablement Engineer to join our Innovation Studio group. In this role, you’ll act as a bridge between engineering teams and the developer community, helping others successfully build and integrate solutions on the Q2 platform.

You’ll collaborate with software engineers and product teams to understand platform capabilities, contribute to sample code and documentation, support internal and external testing efforts, and help share best practices with developers. You’ll also assist with creating technical content such as tutorials, guides, demos, and presentations that make complex concepts approachable and easy to use.

This role is ideal for someone who enjoys learning new technologies, experimenting with code, and explaining how things work. You’ll receive mentorship from experienced engineers and advocates while growing your technical skills, communication abilities, and understanding of real-world developer needs—all while contributing to a culture of high-quality, maintainable solutions.

RESPONSIBILITIES
• Review and understand use cases, specifications, and requirements for each Statement of Work.
• Design product extensions leveraging the Q2 Wedge Framework and other platform components.
• Implement and unit test back-end components and front-end web pages.
• Create, integrate, and test software solutions of moderate complexity, including Windows- and Linux-based components.
• Support, maintain, and resolve issues in production systems; occasional on-call availability may be required.
• Deploy code to customer environments and accurately track/report project time and status.
• Ensure adherence to all security, availability, confidentiality, and privacy policies and controls.
• Assist and mentor teammates, providing technical guidance and advocating best practices.
EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience; up to 2+ years of related experience.
• Proficiency in Python, SQL, JavaScript, and CSS.
• Web development experience and familiarity with front-end frameworks (e.g., Vue, Angular, React).
• Understanding of full software development life cycle and service-oriented architecture.
• Strong analytical, problem-solving, and effective written and verbal communication skills.
• Experience contributing in an Agile development environment.
• Occasional availability for on-call/emergency support and ability to work flexible hours for deadlines and off-hours installations.
• Demonstrated ability to apply good design principles while exercising pragmatism to meet deadlines

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking an ambitious and adaptable Software Engineer experienced in the ins and outs of development in a team setting.  As part of our Engineering Development group based in Cary, NC, you will be working individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform to extend its functionality to meet our clients’ unique needs.  Our ideal candidate is someone with a self-motivated tinkering spirit and who is comfortable diving into professional development life while rapidly learning to engineer solutions using a mix of open technologies and our own proprietary framework.

Role Overview:
As a Software Engineer, you will play a crucial role in the adoption and expansion of our Andi product – a fully customizable coaching assistant designed to provide valuable insights and support to our customers in their daily tasks and decision-making processes. You will be working individually and collaboratively to develop, implement, and support custom solutions through fast-paced, dynamic projects involving components at every level of the Q2 platform to extend its functionality to meet our clients’ unique needs.  Our ideal candidate is someone with a self-motivated tinkering spirit and who is comfortable diving into professional development life while rapidly learning to engineer solutions using a mix of open technologies and our own proprietary framework.

Join Our Team:
If you are passionate about technology, finance, and delivering exceptional client experiences through innovative solutions like Andi, we want to hear from you. Take the next step in your career with Q2 and contribute to shaping the future of financial software solutions.

RESPONSIBILITIES:

• Collaborate with our internal teams to understand the client's needs and customize the Andi coaching assistant to provide relevant insights and information
• Design, implement, integrate, and test software solutions of moderate complexity to support the Andi coaching platform
• Work individually and collaboratively to deliver solutions in live production systems
• Support, maintain, and resolve problems for custom features in live production systems, with occasional on-call availability

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor's degree in a relevant degree or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience.
• Typically requires no previous professional experience.
• Experience in all aspects of the software development life cycle
• Proficiency in basic programming paradigms and experience in TypeScript or a similar language (JavaScript/C#)
• Web development experience
• Excellent troubleshooting, diagnostic, and analytical skills
• Ability to prioritize tasks, stay organized, and thrive in a fast-paced environment
• Experience engineering software in a service-oriented architecture
• Strong analytical and problem-solving skills
• Effective communication skills
• Good interpersonal skills
• Occasional availability for on-call/emergency support
• Ability to work flexible hours when necessary for deadlines and off-hours installations

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

We are seeking a Senior Director of Product Security & Engineering to lead and scale our product security, PSIRT, and product integrity capabilities across a modern, cloud-native, and AI-enabled technology platform. This leader will work directly with Product and Engineering leadership to embed security while ensuring our products remain resilient against real-world adversaries, abuse, and emerging AI-driven threats.

This role serves as the primary technical bridge between Security, Products and Engineering, owning secure and defense by design scanning and prioritization, vulnerability and product incident response.  The leader in this role will also partner with architecture to secure the use and development of AI and agentic AI solutions. The Senior Director Of Product Security will also act as a deputy to the CISO, providing technical depth during product incidents and serving as a potential succession our CISO.

A Typical Day:

Product Security Leadership & Engineering Partnership

• Define and translate security requirements into practical, scalable engineering or product roadmap guidance amongst our Digital Banking products and services
• Champion Embedded security-by-design into product architecture, secure coding practices, CI/CD pipelines, and cloud-native platforms
• Partner with engineering leadership to drive DevSecOps adoption and measurable security outcomes

Product Security Incident Response & PSIRT

• Own and mature the Product Security Incident Response Team (PSIRT) function
• Lead vulnerability intake, triage, remediation, and coordinated disclosure processes
• Working with infrastructure, evolve emergency patch/config release process
• Drive post-incident learning through root-cause analysis and systemic improvements
• Partner with Legal, Communications, and Customer teams during high-impact security events

Product Integrity, Abuse & Threat Modeling

• Ensure products are resilient against business logic abuse, misuse, fraud, and adversarial behavior
• Lead threat modeling for new products, features, and AI-enabled capabilities
• Collaborate with Fraud, Risk, and Trust teams to address cross-functional threats
• Champion secure architecture reviews at design and pre-launch phases

AI & Agentic AI Security Governance

• Partner with architecture to oversee security standards and defense response program for AI and agentic AI systems
• Ensure secure model development, deployment, and inference pipelines

• Address AI-specific risks including:

• Prompt injection and jailbreaks

• Training data poisoning and leakage
• Model extraction and inversion
• Agent autonomy, identity, and privilege boundaries
• Lead AI red-teaming and adversarial testing efforts
• Align AI security practices with emerging regulatory and risk frameworks

Security Operations & Engineering Enablement

• Provide oversight and technical leadership across:

• Application Security

• SOC and detection engineering
• Red, blue, and purple team programs
• Penetration testing and continuous assurance
• Ensure logging, monitoring, and telemetry are fully integrated into engineering workflows
• Drive automation and scalability across security operations

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in Cyber Security or Computer Science and a minimum of 15 years of related experience; or an advanced degree with 12+ years of experience; or equivalent relevant work experience.

• Typically requires 7+ years managing and developing employees.

• Experience in scaling software engineering, cloud architecture, or infrastructure engineering teams in a high available environment

• Experience in regulated industries (financial services, fintech, payments, or similar) strongly preferred
• Familiarity with regulatory expectations and audits related to security and risk
• Proven ability to lead senior technical teams and cross-functional initiatives
• Strong communication skills across engineers, executives, auditors, regulators, and customers
• Experience influencing outcomes in matrixed organizations
• Certifications such as CISSP, CISM, or cloud security certifications are a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a skilled Senior Site Reliability Engineer (SRE) with strong experience in Snowflake to support, optimize, and maintain our data platform. The ideal candidate will ensure the reliability, performance, scalability, and operational efficiency of Snowflake-based data systems, while partnering closely with Data Engineering, DevOps, and Security teams.

A Typical Day:

Snowflake Platform Operations

• Manage and administer Snowflake environments (warehouses, databases, schemas, roles).
• Monitor system performance, query efficiency, and warehouse utilization.
• Optimize storage and compute costs through proactive analysis and tuning.
• Maintain and support Snowflake tasks, streams, pipes, and Snowpipe ingestion processes.

Reliability & Monitoring

• Implement monitoring, alerting, and dashboards for Snowflake performance and health.
• Troubleshoot data platform issues, latency problems, and ingestion failures.
• Ensure high availability, reliability, and SLAs for Snowflake workloads.

Automation & DevOps

• Automate Snowflake deployments using Terraform, DBT, or similar tools.
• Build and maintain CI/CD pipelines for data platform changes (Kubernetes, ArgoCD, Docker, Helm).
• Create automation scripts (Python/SQL/Bash) for operational tasks and process improvements.

Data Pipeline Reliability

• Support ETL/ELT pipelines from an infrastructure perspective (Airflow, Kubernetes, ArgoCD).
• Ensure reliable data ingestion from cloud storage and streaming sources (Airflow, Kafka).
• Work closely with Data Engineering to maintain production-grade pipelines.

Cloud Infrastructure & Security

• Work with cloud platforms (AWS) for Snowflake integration.
• Manage IAM roles, access policies, and Snowflake RBAC for secure data access.
• Ensure compliance with data governance, auditing, and security standards.

Incident & Change Management

• Participate in on-call rotations to handle data platform incidents.
• Perform root cause analysis (RCA) and implement long-term corrective actions.
• Maintain documentation, runbooks, and SOPs for Snowflake operations.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• 5+ years of experience as an SRE, DevOps Engineer, or Data Platform Engineer.
• Hands-on experience with Snowflake administration, performance tuning, and security.
• Experience with SQL and understanding of database concepts.
• Proficiency in scripting (Python) for automation.
• Knowledge of Kubernetes or containerized environments.
• Experience with IaC tools (Terraform) and CI/CD pipelines.
• Familiarity with Airflow or similar orchestration tools.
• Experience working with AWS or Azure platforms.
• Hands-on experience deploying Helm charts to Kubernetes (preferably using GitOps tools like ArgoCD)
• Strong understanding of logging, monitoring, and alerting tools (Datadog, Splunk, CloudWatch, etc.).

Nice to Have

• Snowflake SnowPro certification (Core or Advanced).
• Experience with DBT for data transformations.
• Experience in cost optimization for large-scale Snowflake workloads.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY
Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred.

RESPONSIBILITIES
• Provide first-line telephone technical support for Q2 Solution
• Troubleshoot and resolve basic customer problems in a timely manner
• Accurately record, categorize, and document all customer interactions using a case tracking system
• Establish case priorities and provide regular updates on open issues
• De-escalate customer concerns and manage expectations
• Use available tools, procedures, and documentation to resolve technical problems
• Provide step-by-step guidance and “how-to” assistance to customers
• Manage individual open case queue and handle new assignments daily
• Escalate unresolved issues to appropriate teams per guidelines
• Perform data or configuration changes in production environments with high attention to detail
• Test emergency product fixes from the development team when required
• Follow internal change control procedures for product modifications
• Ensure compliance with security, availability, confidentiality, and privacy policies
• Collaborate with internal teams (implementation, development, etc.)
• Communicate key customer issues to Operations Management as needed
• Participate in 24x7 rotational shifts and “on-call” coverage

EXPERIENCE AND KNOWLEDGE
• Bachelor’s degree in a relevant field or equivalent experience (0–2 years); advanced degree holders may apply with no experience
• Intermediate SQL skills required
• Understanding of remote support tools and basic networking concepts
• Previous experience in software support or delivery (enterprise/mid-sized preferred)
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to quickly learn new software and technologies
• Customer service experience preferred; must demonstrate a respectful and helpful approach
• Troubleshooting experience is a plus
• Knowledge of banking practices is helpful

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Job Description

Q2 is seeking an experienced Software Engineer in Test to join our team of innovators. Our team designs online banking software consisting of high quality technology solutions that enable financial institutions and their customers to securely communicate and transact anytime and anywhere via online banking, mobile banking, and voice banking. Our culture understands, respects, and appreciates different people, ideas and cultures. We’re all high performing self-starters with the spirit of endless possibility in approaching every new idea and challenge. We work hard, but believe in keeping Q2 fun, relaxed, casual and highly creative. Come join us!

Responsibilities

• Work with developers, business analysts, product owners, and stakeholders to understand the goals and deliverables of each project and how it relates to our industry and our product’s standard functionality.
• Create comprehensive test plans alongside development which provide outstanding code coverage and that can be traced to use cases and report specifications.
• Create test cases for features and functions with detailed steps to perform and expected results.
• Execute test cases, provide results, and create resulting defects with diagnostic information for proper triage.
• Create, manage, execute, and maintain automation test scripts.
• Help author, review, and critique Python unit tests and other test scripts.
• Setup and maintain test environments and test automation.
• Work with developers to explain test outcomes and guide them to understanding exit criteria.
• Participate in and contribute test effort estimates in Sprint and Release planning sessions
• Be passionate about driving product quality throughout the product line.

• Mentor other test engineers in the practice of test automation.

• Typically requires a Bachelor’s degree in a software related field and/or 8+ years of experience and/or equivalent relevant work experience

• Strong experience with automation, test plans, and testing methodologies
• Strong experience in testing web-based software solutions (both front end and back-end services)
• Experience with Python and SQL is considered a plus
• Experience with automation tools such as Selenium with Python/JavaScript is considered a plus
• Strong test case management skills (Create, Execute, Report, Revise, Repeat)
• Strong experience debugging complex web applications issues through code review and detailed logs
• Excellent communication and teaming skills especially with highly technical team members
• Strong test plan organization and test execution planning skills in a CI and Agile environment
• Experience working in small, highly efficient teams with a high degree of collaboration prowess
• Passionate about the work, proactive work ethic, and highly motivated attitude to provide excellence in software quality
• Experience with version control systems such as Gitlab/ Bitbucket
• Experience with defect tracking systems; Jira is considered a plus
• Proven experience in the use of web services and RESTful APIs when performing testing; expertise considered a plus
• Experience with SAAS is highly desired
• Ability to focus on detail while also exercising pragmatism to keep up with project deadlines
• Ability to work flexible hours when necessary for project deadlines
• Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

As a Principal Engineer, you will provide technology leadership and consultation to both our customers and internal technical teams. You will be responsible for assessing technical feasibility, designing scalable and secure solutions, and driving strategic technical initiatives for our largest clients. You will bridge the gap between business requirements and technical implementation, ensuring seamless integration of enterprise applications, APIs, and third-party services. 

Key Responsibilities:

Technology Leadership & Solution Design 

• Assess the technical feasibility of business requirements and propose optimal solutions.
• Provide architectural guidance for complex customer integrations, ensuring scalability and security.
• Oversee and drive large technical shifts within enterprise environments.
• Design architectures that enable seamless integration between different enterprise applications, APIs, and third-party services.
• Design adapters and new integrations to support customer-driven technology changes.

Technical Strategy & Innovation 

• Continuously evaluate and improve technical implementations to enhance efficiency and performance.
• Stay current with technological advancements and industry trends, incorporating them into solution architectures.
• Lead efforts to optimize and modernize existing solutions, identifying opportunities for re-architecture and refactoring.

Customer & Stakeholder Engagement 

• Act as a technical advisor to executives, product managers, and development teams.
• Translate business requirements into technical specifications and drive alignment across stakeholders.
• Engage with customers to provide expert guidance on technical decisions and integration strategies.
• Provide feedback to Product & Engineering (P&E) to ensure customer needs are reflected in the roadmap.

Mentorship & Team Leadership 

• Provide technical mentorship to implementation and development teams.
• Foster a culture of innovation, continuous improvement, and best practices in software development and deployment.
• Participate in architecture review boards and technical design discussions.

Hands-On Technical Expertise 

• Gain deep hands-on experience with products, including the ability to demo, extend, and integrate them.
• Write code to enhance platform capabilities and align with evolving technology trends in AI, automation, and software development.
• Understand the third-party ecosystem surrounding our products and guide customers in making the right technology choices.

Skills & Experience 

• Extensive experience in enterprise architecture, solution design, and systems integration.
• Strong background in API design, cloud architectures, and security best practices.
• Excellent ability to translate business needs into scalable and secure technical solutions.
• Strong communication and stakeholder management skills, with experience advising executives and technical teams.
• Hands-on development experience with modern programming languages and frameworks.
• A strategic mindset with a passion for optimizing and evolving technology environments.

Opportunity & Impact 

This role is a unique opportunity to shape the future of enterprise solutions for our customers. As a key technology leader, you will drive innovation, influence product strategy, and create impactful solutions that enhance customer experiences and business outcomes. 

EXPERIENCE AND KNOWLEDGE
• Bachelor’s Degree in Computer Science; 15+ years of relevant experience.
• Proficiency in C# and SQL; expert-level web development experience.
• Strong understanding of design principles, full SDLC, and service-oriented architecture.
• Expert problem-solving, analytical, and communication skills.
• Proven experience contributing to Agile environments.
• Availability for on-call/emergency support; ability to work flexible hours.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements